We were traveling as a family and had specifically booked a family suite. This room was reserved more than a month in advance, and the price was quite high. However, we were very upset on the day of check-in, as the suite we were given was absolutely not the Executive View Suite I had booked. Although it was a suite, there was absolutely no view. After a long back-and-forth, with a lot of help from Trip.com customer service, we were moved to a different suite, but it still wasn't the room type I had originally booked. Since we were staying for two nights, we were moved to yet another suite on the second night, which finally matched the room type I had booked.
The hotel itself is good and highly recommended. The location is excellent, and after all, it's a five-star luxury hotel. However, the front desk staff was unfriendly on the day of check-in, which led to a very poor check-in experience.
Our room on the fifth floor faced Jungfrau, offering a beautiful view. The outdoor scenery from the ground floor lobby was also breathtaking. The breakfast buffet had a wide variety of options. We had a small hiccup during our stay: on the first night, the hot water in our room stopped working, so we couldn't shower. We contacted the front desk, and they said there were no maintenance workers available at night. There was no follow-up after that. We contacted them again, and the front desk staff, speaking in broken English, gave us two options: switch rooms or wait until the next morning for repairs. We chose to switch rooms, and the front desk gave us two 'sorry' cards for free drinks at the bar. The new room was on the second floor, facing Mönch. This hotel seems to have a lot of Asian tour groups.
The hotel looked a bit old inside but perfect for mountain view. We requested a room with a mountain view of Jungfraujoch, and we were so delighted that even though we didn't get a double bed but two single beds with a balcony. The swimming pool and jacuzzi, including saunas, were a bonus with varieties of tea available by the jacuzzi. The hotel is just 1 min walking distance from the wengen station, easy access to Lauterbrunnen, Jungfraujoch, and grindlewald. The breakfast buffet was all right, I wouldn't say it was top notch considering the price. I would definitely recommend it and would love to stay in the future.
We had experienced a disturbance almost all night from a raucous guest just above us, room 209. Constantly banging. We tried to call reception so many times to complain, but no one answered my call. That was so disappointing. We couldn't sleep all night. I felt the noise could easily be heard from neighbour guests.
Overall, it was a really nice hotel to stay in a perfect location.
There is nothing to say about the location. The main thing to go to this place is to take the cable car. I didn’t remind you when I made the reservation. Fortunately, we arrived not very late. I drove up the mountain directly, but it turned out that the car couldn’t go up, so I went down obediently and took the cable car up. , After a few hours of tossing around, I didn't check in until 11 o'clock. 😅
Accommodation is very nice, everything clean, high quality. Everything available. The guests have their absolute peace. very nice, we've been to Scwendihus several times and it's very nice!
Rating: ⭐⭐⭐⭐⭐ (5/5)
Is pleasure of staying at a wonderful hotel that left a lasting impression. From its impeccable design to the delectable breakfast, my experience was delightful overall. Although the weather didn't quite cooperate during my stay, the hotel's fantastic service more than made up for it.
The hotel's interior design is simply stunning. Every aspect of the decor exudes elegance and sophistication. The attention to detail is evident, and it creates a warm and inviting atmosphere throughout the premises. The architecture and furnishings are tastefully chosen, providing a luxurious and comfortable ambiance for guests.
One of the highlights of this hotel is undoubtedly the breathtaking view. Unfortunately, I encountered some bad luck with the weather during my stay, which limited my ability to fully enjoy the surroundings. However, even through the mist and rain, I could sense the beauty that lay beyond the hotel's windows. I can only imagine how magical it would be on a clear day.
The service at this hotel is truly exceptional. The staff members are attentive, friendly, and go above and beyond to ensure guests have a memorable experience. From the moment I arrived, I felt warmly welcomed and well taken care of. The hotel's commitment to customer satisfaction is evident in every interaction, making the stay truly enjoyable.
breakfast was simply delicious! The array of options available was impressive, catering to various tastes and dietary preferences. this hotel left a lasting impression on me. The well-designed interiors, the mesmerizing view (even through the rain), the exceptional service, and the mouthwatering breakfast made my stay truly remarkable. If you're looking for a hotel that combines elegance, comfort, and impeccable service, this is the place to be.
A magnificent hotel at the foot of the Swiss Alps in Grindelwald. A magnificent stay, located 100m from the train stop, the bus station and with bus stops nearby. Pleasant hotel, with magnificent views of the Eiger, spa with warm water pool, jacuzzi and a magnificent small outdoor pool. The staff was very attentive and professional, even speaking Spanish, so you feel at home. The rooms were spacious, clean, comfortable, with a terrace with wonderful views, and a large, warm bathroom. The breakfast was fair but good. We would definitely stay at the Belvedere again.
The lady who checked us in was very distinctive and welcoming. After checking us in, she explained the hotel's amenities in detail. The hotel is a typical cafe-bar/hotel combination, so you might not notice it if driving by. There's a private parking lot right in front of the hotel, which is a reasonable 10 CHF.
If you buy a breakfast-inclusive package, you can enjoy the view (pictured in the second picture) while you eat. The breakfast is very generous and the taste is quite good.
The first floor has a large terrace (pictured in the first picture). I'm sure the view would be stunning on a clear day, and it's one of the hotel's highlights. Unfortunately, the weather wasn't great that day.
Although the room was small, it was well-equipped. The only drawback might be the lackluster soundproofing.
Spiez is a very peaceful and quiet town, not crowded with tourists.
My personal experience was quite good.
2nd time to come here. First time with family and although we had to stay in 2 rooms, it was fun to compare each others rooms and layout.
Breakfast is expansive (eggs looked a little old), but great selection of breads, deli items and so many jams to choose from. Cold dishes had a much higher quality than warm dishes. As it’s buffet style, it can be difficult to keep a sense of cleanliness, but they try hard.
Dream hotel at night as you can see great views.
Front desk staff is super helpful and remember me from my first stay.
I would like to return again in the future.
Very Good
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8.8/10
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8.6/10
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GGuest UserThe room is clean and the environment is nice, but you must drive to this hotel, otherwise it is too inconvenient. I think it is enough to stay for one day. If you come, just park your car next to it. It is a bit outrageous to charge 20 francs for one night.
DDonW1128Rating: ⭐⭐⭐⭐⭐ (5/5)
Is pleasure of staying at a wonderful hotel that left a lasting impression. From its impeccable design to the delectable breakfast, my experience was delightful overall. Although the weather didn't quite cooperate during my stay, the hotel's fantastic service more than made up for it.
The hotel's interior design is simply stunning. Every aspect of the decor exudes elegance and sophistication. The attention to detail is evident, and it creates a warm and inviting atmosphere throughout the premises. The architecture and furnishings are tastefully chosen, providing a luxurious and comfortable ambiance for guests.
One of the highlights of this hotel is undoubtedly the breathtaking view. Unfortunately, I encountered some bad luck with the weather during my stay, which limited my ability to fully enjoy the surroundings. However, even through the mist and rain, I could sense the beauty that lay beyond the hotel's windows. I can only imagine how magical it would be on a clear day.
The service at this hotel is truly exceptional. The staff members are attentive, friendly, and go above and beyond to ensure guests have a memorable experience. From the moment I arrived, I felt warmly welcomed and well taken care of. The hotel's commitment to customer satisfaction is evident in every interaction, making the stay truly enjoyable.
breakfast was simply delicious! The array of options available was impressive, catering to various tastes and dietary preferences. this hotel left a lasting impression on me. The well-designed interiors, the mesmerizing view (even through the rain), the exceptional service, and the mouthwatering breakfast made my stay truly remarkable. If you're looking for a hotel that combines elegance, comfort, and impeccable service, this is the place to be.
TThapa(Tee)The hotel looked a bit old inside but perfect for mountain view. We requested a room with a mountain view of Jungfraujoch, and we were so delighted that even though we didn't get a double bed but two single beds with a balcony. The swimming pool and jacuzzi, including saunas, were a bonus with varieties of tea available by the jacuzzi. The hotel is just 1 min walking distance from the wengen station, easy access to Lauterbrunnen, Jungfraujoch, and grindlewald. The breakfast buffet was all right, I wouldn't say it was top notch considering the price. I would definitely recommend it and would love to stay in the future.
We had experienced a disturbance almost all night from a raucous guest just above us, room 209. Constantly banging. We tried to call reception so many times to complain, but no one answered my call. That was so disappointing. We couldn't sleep all night. I felt the noise could easily be heard from neighbour guests.
Overall, it was a really nice hotel to stay in a perfect location.
IIka_EllyWe didn't plan on traveling here at all. It was a last minute decision. But one that we don't regret.
The staff was beyond nice and helpful. We really felt genuinely welcomed. As soon as we arrived we were welcomed with a big warm smile.
Arriving in our room, we had a Easter gift. Two super delicious chocolate bunnies. It was a welcomed gift. At breakfast we also got chocolate eggs.
The breakfast was rather small, but it had all the necessary things and we always left with a full belly.
The room was spacious and so was the bathroom. The beds are comfortable although the pillows were too soft.
The hotel was very calm and a little bit outside of the village in nature.
Dogs are welcome and thanks to the location of the hotel, it was perfect for walking them without leash.
The sauna was perfect. It was very big and had a chill out area where you can lay down. It would have been nice to have some fresh water at hand though.
The location was great. Just a short driving distance from numerous hiking spots.
CclaborateThe hotel is very conveniently located, and most of Bern's famous attractions can be reached on foot. The hotel also thoughtfully prepared a day ticket for Bern's public transportation, which can be used unlimited times. The room was spacious and the scenery outside the window was beautiful. The reception was polite and enthusiastic. The guy who helped drive the car out also put two bottles of drinking water in the car. It was thoughtful.
PPepper LMHSpacious and luxurious room with huge bathroom. Conveniently located next to public transportation, attractions and shopping. Restaurant at Sky Terrace was overpriced and didn’t taste nice. Restaurant Jack’s at ground floor has nice ambience and serves nice steaks.
3300157****Our room on the fifth floor faced Jungfrau, offering a beautiful view. The outdoor scenery from the ground floor lobby was also breathtaking. The breakfast buffet had a wide variety of options. We had a small hiccup during our stay: on the first night, the hot water in our room stopped working, so we couldn't shower. We contacted the front desk, and they said there were no maintenance workers available at night. There was no follow-up after that. We contacted them again, and the front desk staff, speaking in broken English, gave us two options: switch rooms or wait until the next morning for repairs. We chose to switch rooms, and the front desk gave us two 'sorry' cards for free drinks at the bar. The new room was on the second floor, facing Mönch. This hotel seems to have a lot of Asian tour groups.
TTat SengThe people working in the hotel are great, they are very friendly and helpful!
The room in general is very clean, but the hotel has many flies flying around, especially during breakfast, there are many flies just lying on the bread and also flying around our food.
Location from the hotel to city center is around 20~30 minutes walk, and there is a bus passing by the hotel every 20~30 minutes as well, for us it is alright, but we need to check the schedule to make sure we don't miss the bus, otherwise we will need to wait another 30 minutes for next bus or just walk to the city center.
YYanyanxiaokeaiActually, Facilities: Climbing hills every day. Hygiene: Towels are not changed during consecutive stays. Environment: Not bad. There are only 10+ rooms on three floors. It is a small hotel. But the service is terrible!!!! too poor!!!!!!
Service: The emphasis is on service. The old woman in the restaurant is obviously very targeted at Chinese customers. Come on, I am a consumer. She greets all other customers with a smile, keeps saying polite words, and nods and bows. When we arrived, , I happily told her thank you, but she ignored me and just ignored me.  And this hotel is not cheap. I spent 3,300 yuan to book a room with breakfast. The breakfast was buffet, but she actually told me Said ”You have eaten enough, you can't add more”? ? ? ? This is unheard of. I argued with her, but she was reluctant to add something to me with a cold face, and deliberately delayed it for a long time, wasting our time when we went out to play. By the way, such a hard baguette, I didn't eat toast while giving it. I couldn't bite after being scolded by her. I really wanted to say bad words and curse people. I have never been so angry by a hotel staff, who discriminated and treated me differently.
Facilities: Oh, by the way, don’t follow the Google map and walk the nearly 200 stone steps. It’s very tiring. Walk 80 meters further and there is an elevator leading to the parking lot that can be reached directly. The front desk is very small, even smaller than the one in the Express Hotel. Small. Don't go wrong. The air conditioner in the room cannot be turned off. It blows cold air all the time. It rained that day and the temperature dropped to 10 degrees, but the air conditioner still had to blow cold. Fortunately, there were enough quilts, so I felt better after sleeping. 
CcyljzzzzzThe hotel is decorated in a gorgeous style, with English Victorian style reflected in the corridor chandeliers, exquisite glass, and marble columns with elegant carvings. The garden and the greenhouse tropical plant elements in the lobby provide a sense of vacation.
The location is within a 10-minute walk from Interlaken West Station and East Station. There is a large lawn in front of the gate for paragliders to land (paragliders can scan the QR code to make reservations). During the day, you can see the misty Eiger and Jungfrau mountain groups. If you want to go to Jungfrau, you can take the train from Interlaken East, but the recommended route is to go to Grindelwald terminal station (within 30 minutes), take the cable car up the mountain from there, and then take another route back to Interlaken East.
The hotel is equipped with a 20m indoor swimming pool, several small soaking pools, outdoor soaking pools, and contact spa service facilities such as saunas. But the venue is not large. Indoor tennis courts need to be reserved in advance, and equipment can be rented. The internal environment is of medium level. Try to arrive on time. We arrived late at noon and no one opened the door for us.
The breakfast is average, I feel that the breakfast in Swiss hotels is average, and the juice is not good. The interior design of the room is good, but the view outside the window depends on the room type and luck. The angle of the window outside the window of many rooms is not facing the mountain, but facing the hotel's internal garden. If you want to take pictures of the balcony scenery with the mountain view, some small hotels are more photogenic.
It is worth mentioning that you must remember to choose the right number of guests. I chose a single person and wanted to stay in a double room, but they said they would charge 100 francs.
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