Hotels With Spa in Tyne and Wear, United Kingdom

I stayed 4 nights as part of a National Coach Holiday trip, with Bed Breakfast and Evening meal included in the package. The location of the hotel and the communal areas cannot be faulted, and all areas were very clean. The staff were helpful and friendly. The big disappointment was being told that we could not get our evening meal until 7.30pm. We had to pre book from a 3 course menu on arrival and subsequently each evening. 7.30 pm was late for a lot of us, being of a mature age! Also service was badly planned as the waiting staff came out and went round the room asking who was having which dish. This not only took a lot of time and also some people forgot what they had pre -ordered. With 3 courses to serve we did not finish until 9pm. This is not the waiting staff's fault, but bad management practice. However on the fourth night, all was chaos. two more coach parties had been booked in and there was mayhem, and a near riot in the dining room with about 160 people trying to get seated. it was after 8pm before service started, again not the fault of the staff. A lady on our table did not get her starter at all. I think she was quite relieved as Bruschetta does not consist of a lump of soggy brown bread, a roughly chopped tomato, some thick slices of onion, and the half dead and wilted salad greens which were served with most meals. No apology from the management. Breakfast was excellent. The rooms were a good size and were clean, but the bathroom was shabby, chipped bath and basin and a toilet seat that was not very secure. The beverage station did not get replenished until Thursday, and the dirty mugs did not get replaced throughout our stay. The. basin tap broke on Thursday morning, which I reported, but it did not get fixed. Can't fault the staff, but working practice and management leave a lot to be desired. Thank goodness for my fellow travellers, whose friendship and brilliant sense of humour made it all worthwhile. Also thanks to National Coach Holidays and our driver.

Great location close to train station. Very clean modern hotel at a good price. Nice pretty chicks at the reception. Very comfortable bed and a great bathroom. Many attractions near the hotel. Snacks and drinks are available from the vending machine. There are code keys everywhere, which means that outsiders have limited opportunities to roam around the hotel. The only downside turned out to be that a room with a window means a room with a window to other windows from which other residents were staring.

I was nervous about staying here after all the reviews, but actually wasn't as bad as some of the reviews I'd read! Yes the hotel is very dated, it has the look and feel of a 70s/80s type hotel. It could do with new carpets, furniture a lick of paint, but it was clean. The bedding smelt clean and looked it, no marks etc. Bathroom was also clean and had amenities such as shampoo, shower gel. We didn't eat there so cannot comment on food (took the 2min drive along to The Badger) We had an early morning flight so checked in 630pm and checked out by 6am. It did us just fine I genuinely can't complain, I paid £55 for a room and 8 nights parking!

Avoid this hotel unless you know for certain you have a new refurbished room. We were giving an old room and the only way to describe it was “motel horror movie vibes” it was disgusting, absolutely filthy, stains all over the carpets! Hairs and stains on bed, you would probably come out the shower more dirty than you went in. After complaining we were shown 2 more rooms which were just as bad but one in particular was even worse… the smell just hit us when we opened the door! We were told no refund would be giving even if we had to move to a different hotel. Eventually we were giving a new room where our friends were. Which was better and a lot bigger. We were giving this room for one night only the second night we had to use the sofa bed in our friend’s room. Pictures speak for themselves.

A GEM find for me. I stayed two nights. Was not that cheap but compared to my recent Marriott stays this was a true diamond. I am not a rail enthusiast but love travelling and this just ticked all the boxes. I emailed days before I came requesting a railway station view. I did the same at Leeds Marriott but they let me down so much. So arrived at reception and this lovely lady checked me in and carefully looked at the plan. The room allocated was not ready, but she found a room 403 for me. One negative about reception. There was a car being driven into the foyer. The toxic fumes were so bad and what a very stupid thing to do. I have heart failure and could feel it effecting me , I dread to think how the staff on reception felt. Absolutely foolhardy. I entered my room and was so excited. Lovely clean , modern room. A ceiling to floor window with a view of the train station of Newcastle Central. The bathroom had a bath unlike Leeds marriott and had a walk in shower too. Brilliant. There was hdmi facility for the tv and welcome pack. Everything I needed. Room service was good too. Breakfast on both days was very nice, with oat milk and lots of fruit. Good offering Well done Crowne plaza

Great hotel which has kept it's grandeur. The room was spotless and the decor was minimalistic which was in keeping with hotel. It was a great price and I will stay again. Staff were friendly.

The second time at the Hotel, staff friendly, this time room wasn't ready on time. Also, fresh plastered walls in the bathroom. Coffee stains all up the bedroom. Cleaners weren't the quietest banging doors, and it wasn't early. This was noon when we had been out for.lovely walk around Newcastle.

Stayed one night - bank holiday Sunday in a Club double room with full English buffet breakfast and a drinks voucher each included. We stayed in room 511 which seemed slightly more spacious than other rooms of this type however only had a partial river view due to being at the end of the corridor. On booking we had requested to have additional pillows for the bed and this was done for our arrival. A very good overnight stay in a hotel located within easy walking distance of bars and restaurants on the quayside. Will be a returning guest .

We are in the IHG club and have therefore stayed at other Indigo hotels. This was our first visit to Newcastle. We got off to a bad start because when I tried to phone the hotel prior to our arrival I was put into an endless loop which didn't get anywhere. I eventually had to contact Indigo Central who had the same problem getting through. Someone from the hotel did then contact me however and apologised that there were issues with the telephone system. Not a good first impression however. The other issue we had was with the room cards which I had to have re-calibrated a total of five times in the two days we were there. We were eventually told that if we kept them in the same pocket as a mobile phone or in its vicinity this would stop the card working. This is not an issue that we recall having had elsewhere. The room was modern and comfortable, as was the bathroom. We found the mattress to be on the hard side. There were plenty of plugs, there was adequate lighting and a room safe. Tea, coffee and biscuits were provided as was a fridge with bottled water. We ate in the hotel on our first night and found the food to be very good. We had been confused that within the hotel itself there were signs referring to a Marco Pierre White restaurant, but it turned out that this had closed. The restaurant is now the Grainger. There was a good choice of self-service breakfast, and also a cooked menu. So the positives outweigh the negatives, and we would probably stay here again if we came back to Newcastle.

Our third stay in 12 months. We enjoy the location of this hotel, so handy for bars and restaurants; no taxis required! The breakfast is also amazing, loads of choice, food is hot and fresh, tables always clean and staff are well organised and friendly. The beds are really comfortable, and shower has always been good, and rooms/linen always clean. We like the ice bucket provided and machine in the hall, the complimentary water and having robes and slippers in the room. Two small points that weren't great were as follows. We've never yet had a working fridge in our room. Not sure whether this is a service no longer offered for some reason, if there's a way to switch it on/request it to be on or if we're just unlucky and always get one that doesn't work! Not a major problem, just would be nice to have, or take it away so we don't think it should be working. The other point is just the general decor, as in marked/damaged paintwork, tired fittings, and in this bathroom, damp affecting the grout and shower cubicle fittings plus a big crack in the sink. More wear and tear than cleanliness, and hopefully general freshen up/ refurb is on the cards soon. Still a great hotel in a great location, we'll be back!

I stayed 4 nights as part of a National Coach Holiday trip, with Bed Breakfast and Evening meal included in the package. The location of the hotel and the communal areas cannot be faulted, and all areas were very clean. The staff were helpful and friendly. The big disappointment was being told that we could not get our evening meal until 7.30pm. We had to pre book from a 3 course menu on arrival and subsequently each evening. 7.30 pm was late for a lot of us, being of a mature age! Also service was badly planned as the waiting staff came out and went round the room asking who was having which dish. This not only took a lot of time and also some people forgot what they had pre -ordered. With 3 courses to serve we did not finish until 9pm. This is not the waiting staff's fault, but bad management practice. However on the fourth night, all was chaos. two more coach parties had been booked in and there was mayhem, and a near riot in the dining room with about 160 people trying to get seated. it was after 8pm before service started, again not the fault of the staff. A lady on our table did not get her starter at all. I think she was quite relieved as Bruschetta does not consist of a lump of soggy brown bread, a roughly chopped tomato, some thick slices of onion, and the half dead and wilted salad greens which were served with most meals. No apology from the management. Breakfast was excellent. The rooms were a good size and were clean, but the bathroom was shabby, chipped bath and basin and a toilet seat that was not very secure. The beverage station did not get replenished until Thursday, and the dirty mugs did not get replaced throughout our stay. The. basin tap broke on Thursday morning, which I reported, but it did not get fixed. Can't fault the staff, but working practice and management leave a lot to be desired. Thank goodness for my fellow travellers, whose friendship and brilliant sense of humour made it all worthwhile. Also thanks to National Coach Holidays and our driver.

Great location close to train station. Very clean modern hotel at a good price. Nice pretty chicks at the reception. Very comfortable bed and a great bathroom. Many attractions near the hotel. Snacks and drinks are available from the vending machine. There are code keys everywhere, which means that outsiders have limited opportunities to roam around the hotel. The only downside turned out to be that a room with a window means a room with a window to other windows from which other residents were staring.

I was nervous about staying here after all the reviews, but actually wasn't as bad as some of the reviews I'd read! Yes the hotel is very dated, it has the look and feel of a 70s/80s type hotel. It could do with new carpets, furniture a lick of paint, but it was clean. The bedding smelt clean and looked it, no marks etc. Bathroom was also clean and had amenities such as shampoo, shower gel. We didn't eat there so cannot comment on food (took the 2min drive along to The Badger) We had an early morning flight so checked in 630pm and checked out by 6am. It did us just fine I genuinely can't complain, I paid £55 for a room and 8 nights parking!

Avoid this hotel unless you know for certain you have a new refurbished room. We were giving an old room and the only way to describe it was “motel horror movie vibes” it was disgusting, absolutely filthy, stains all over the carpets! Hairs and stains on bed, you would probably come out the shower more dirty than you went in. After complaining we were shown 2 more rooms which were just as bad but one in particular was even worse… the smell just hit us when we opened the door! We were told no refund would be giving even if we had to move to a different hotel. Eventually we were giving a new room where our friends were. Which was better and a lot bigger. We were giving this room for one night only the second night we had to use the sofa bed in our friend’s room. Pictures speak for themselves.

A GEM find for me. I stayed two nights. Was not that cheap but compared to my recent Marriott stays this was a true diamond. I am not a rail enthusiast but love travelling and this just ticked all the boxes. I emailed days before I came requesting a railway station view. I did the same at Leeds Marriott but they let me down so much. So arrived at reception and this lovely lady checked me in and carefully looked at the plan. The room allocated was not ready, but she found a room 403 for me. One negative about reception. There was a car being driven into the foyer. The toxic fumes were so bad and what a very stupid thing to do. I have heart failure and could feel it effecting me , I dread to think how the staff on reception felt. Absolutely foolhardy. I entered my room and was so excited. Lovely clean , modern room. A ceiling to floor window with a view of the train station of Newcastle Central. The bathroom had a bath unlike Leeds marriott and had a walk in shower too. Brilliant. There was hdmi facility for the tv and welcome pack. Everything I needed. Room service was good too. Breakfast on both days was very nice, with oat milk and lots of fruit. Good offering Well done Crowne plaza

Great hotel which has kept it's grandeur. The room was spotless and the decor was minimalistic which was in keeping with hotel. It was a great price and I will stay again. Staff were friendly.

Stayed one night - bank holiday Sunday in a Club double room with full English buffet breakfast and a drinks voucher each included. We stayed in room 511 which seemed slightly more spacious than other rooms of this type however only had a partial river view due to being at the end of the corridor. On booking we had requested to have additional pillows for the bed and this was done for our arrival. A very good overnight stay in a hotel located within easy walking distance of bars and restaurants on the quayside. Will be a returning guest .

We are in the IHG club and have therefore stayed at other Indigo hotels. This was our first visit to Newcastle. We got off to a bad start because when I tried to phone the hotel prior to our arrival I was put into an endless loop which didn't get anywhere. I eventually had to contact Indigo Central who had the same problem getting through. Someone from the hotel did then contact me however and apologised that there were issues with the telephone system. Not a good first impression however. The other issue we had was with the room cards which I had to have re-calibrated a total of five times in the two days we were there. We were eventually told that if we kept them in the same pocket as a mobile phone or in its vicinity this would stop the card working. This is not an issue that we recall having had elsewhere. The room was modern and comfortable, as was the bathroom. We found the mattress to be on the hard side. There were plenty of plugs, there was adequate lighting and a room safe. Tea, coffee and biscuits were provided as was a fridge with bottled water. We ate in the hotel on our first night and found the food to be very good. We had been confused that within the hotel itself there were signs referring to a Marco Pierre White restaurant, but it turned out that this had closed. The restaurant is now the Grainger. There was a good choice of self-service breakfast, and also a cooked menu. So the positives outweigh the negatives, and we would probably stay here again if we came back to Newcastle.

The apartment hotel is really great...it has air conditioning and heating! However, the heating should not be turned on too high, maybe 24, otherwise the bathroom floor will burn. There are all the kitchen utensils you can think of, but the knife is a bit too dull and very difficult to cut. The refrigerator is very big and the freezer is awesome. I have stayed there. There are so many rooms, this should be the first one I would think of. If there is a next time, there is a high chance that I will stay here again~

This hotel is not a place to stay for more than two nights. They do not clean your room and provide replenished supplies. You have to ask every time you need something, tissues toilet paper milk tea coffee clean towels soap. It is an hotel with many rooms but it seems as though there are only four disabled parking places close to the front of the hotel the last couple of nights the two disabled parking spaces were filled by expensive Porsches that did not display blue badges. Seems they think they can do what they like The parking is monitored by parking eye. Be careful as you may end up with a hefty parking charge from ******* like them It gets very noisy at the weekends, ask for ear plugs and they look at you stupid. Generally they could save a fortune by turning the hot water temperature down and using thermostatic mixer taps. The aircraft noise starts between 6am and 7 am. There seems to be a lot of secrecy you have to ask for menu’s then get told where to get it Be a good idea if they had menus in the rooms.food not bad reasonable price but would have liked menu in rooms Interesting caveats you don’t get a refund if you have a covid related issue or if Ukraine causes problems but they do not have any protocol’s in place about social distancing. The lifts are a free for all and there are no notices about about who should be in the lift . I think the rated capacity is 10 or 75 kg. I would like to see limits on lift capacity and stopping un related people entering the lifts. Three times I told people I did not want to share the lift but they still piled in so I left. One way to prevent this would be to not have interrupted journeys if you get in on floor 2 and want to go to ground floor do not stop at level 1. They seem to be more concerned with their profits than customer safety or protection. You can get rooms cheaper on other websites than their own checkin Would I be going back? ?? Not 100% sure yet but 99.99% I won’t be returning

The second time at the Hotel, staff friendly, this time room wasn't ready on time. Also, fresh plastered walls in the bathroom. Coffee stains all up the bedroom. Cleaners weren't the quietest banging doors, and it wasn't early. This was noon when we had been out for.lovely walk around Newcastle.

Our third stay in 12 months. We enjoy the location of this hotel, so handy for bars and restaurants; no taxis required! The breakfast is also amazing, loads of choice, food is hot and fresh, tables always clean and staff are well organised and friendly. The beds are really comfortable, and shower has always been good, and rooms/linen always clean. We like the ice bucket provided and machine in the hall, the complimentary water and having robes and slippers in the room. Two small points that weren't great were as follows. We've never yet had a working fridge in our room. Not sure whether this is a service no longer offered for some reason, if there's a way to switch it on/request it to be on or if we're just unlucky and always get one that doesn't work! Not a major problem, just would be nice to have, or take it away so we don't think it should be working. The other point is just the general decor, as in marked/damaged paintwork, tired fittings, and in this bathroom, damp affecting the grout and shower cubicle fittings plus a big crack in the sink. More wear and tear than cleanliness, and hopefully general freshen up/ refurb is on the cards soon. Still a great hotel in a great location, we'll be back!

We stayed for 6 nights and whilst not cheap was excellent value for money. The rooms are large with a massive bed and sofa. Clean ensuite with an excellent shower. Front of house staff were friendly but Steph and Megan were exceptional. As were Ferida and Jimmy in the restaurant for breakfast. The breakfast was plentiful with lots of hot and cold choice. My only observation is that as the hot food is cooked then kept warm at the self-service station, items such as the fried eggs and tomatoes can dry out. However you can request fresh omelette (excellent) or poached eggs (excellent) or fresh mushrooms (excellent) or black pudding (more than excellent!!). We only ate one of our six evening meals in the restaurant as after a four hour drive, it was easier. The food was fine but the service from Josh was fabulous ... a credit to the hotel. My only criticism was when I read my bill having got home, there was an automatic 12.5% service charge for the meal. If you like Indian food I can certainly recommend Jashn restaurant which is only four minutes drive and was one of the best Indian meals I have ever had (I could also recommend Michelangelo for high quality Italian and only 8 minutes from the hotel). We had a fabulous break seeing family and friends and will certainly be back next year and would stay at the Delta again

GOOD points- Welcomed and checked in by a friendly, informative and pleasant lady, who had a sunny disposition and was juggling numerous roles including serving in bar, cheking in/out (Reception) and cooking/serving to name a few, this lady was approachable, knowledgeable and extremely helpful. BAD points- where to start .. 1. Rooms where outdated (which would have been fine if clean), extremely poorly maintained and certainly not cleaned daily (if at all). Behind bathroom door was a collection of dirt, dust amd bit of rubbish, cleaner cleary has not closed this door or cleaned behind it for a while! Skirting boards where thick with dirt, sheets had holes amd walls had some kind of fluid ”sprayed” all over them (i dread to think what but can't discount it may be human material) im saddened to write this but feel its necessary to inform and alert others. A lick of paint, bottle of bleach and a hoover would have made such a difference at very little cost to hotel. 2. To access rooms you need to venture through an unused dining room (well not used to dine in) its used as a storage facility and is unsightly, after this you make your way along what i can only describe as the ”staff corridor” past the greasy kitchen (door was wide open) and other areas that i would imagine elsewhere would be out of public view to a steepish staircase which lead to the rooms. 3 Corridor leading to rooms was dark and dingy in day light but worse at night as none of the lights apart from the illuminated ”Fire Exit” sign so we relied on torches from our phones to navigate safely. I did not expect the Ritz for the prive we paid for a family of 3 but i do expect the basics to be right which is cleanliness, cleanliness and cleanliness!! Surely has no-one learned from Covid-19?!? Cleanliness should always be a priority even even more so during a pandemic.

Hotel is great for a value no frills overnight stay. Staff are friendly and helpful. Pleasant bar area with food available. Was unseasonably warm overnight when we stayed therefore room was extremely warm, no air conditioning. Clean and comfortable rooms with what you need for a quick stay.

Stayed here last night on a coach trip to Durham,rooms modern and clean,small bathroom but sufficient, no fridge in room,there was a hairdryer,nice shampoo,bodywash,tea/coffee facilities. Evening meal, if you are on a trip you have to sit as a party,and the like you to share tables with other guests,but we sat on our own and insisted we stayed there,but you could tell staff weren't happy with some staring looks from the manager,the meal was OK,you get a sheet of paper with 3 choices for srarter main and pudding,we chose chicken dinner,not big meals but quite nice and hot,a bottle of wine was £14,with a discount you get with your room card,now breakfast is fantastic full English which you helped your self,warm also.cereal yougurt fruit, porridge,toast station very plenty full,would stay again, just off putting about seating arrangements,as you feel you are treat differently to other guests,and I feel its the coach party's that bring the money in.

We attended a wedding at this hotel and booked through a link the bride gave us. The link did not work so we were charged full price for our stay. We had previously spoke to the hotel who said they would remove the discount for us on our day of arrival so we wouldn't miss out. On check-in the receptionist told us we would not be getting the discount as it had already been taken off the amount, it had not. They even tried to charge us £272 on check-in instead of £212 on my booking. We have ended up paying way more than we should and the hotel have not been able to give me a print out of the invoice which shows our discount. I have a print out of the room price but it does not show that a discount code was used orthat a discount is applied to the price. Terrible customer service as none of our questions have been answered and no reduction in our price. They are going to ”take on our feedback”. The reception are no help and certainly do not do their best to help solve a problem. The amount on my booking is also less than they charged me when I got there which means they have not even honoured the price it shows on my booking.