Booked for friends, the hotel facilities are in good condition, the service is very good, all staff are very friendly, the waiters are helpful and very warm to every guest.
Upon arrival waited 10 minutes for clerk to appear. Didn't even apologize for delay. No one else in lobby. Checked in and then I was to be charged $10 for indulgence fee? and if nothing charged would credit back to charge card. Told her I didn't want to but clerk with silver short hair with pink *****e said it was required. If not used it would be credited back upon check out. The next morning asked same lady about funds being added back she couldn't do it but would notify my credit card department. At this moment a day later still no charge added back. Is this some standard policy? Or was this a way to have customers purchase unwanted snacks or goodies from your snack area?
The daily breakfast was decent. I loved the fact that I had a microwave in my room. I’m not happy that a bottle of water in the vending machine was $2, though!
The beds are comfortable and you can sleep well. The hotel is located in a very nice area of the city. The hotel staff feels good. I think it's a good hotel.
Everything was honestly simply superb! The staff was so accomodating and friendly--Soouthern Hospitality is a REAL THING!!!! Steakhouse had wonderful food and service was top-notch. We will be back here on our next Business trip!
Michele
Treat yourself to a memorable experience at the Grand Hotel Golf Resort & Spa, Autograph Collection. Located near Fairhope, Alabama in the picturesque beach hamlet of Point Clear, our resort offers guests opportunities for both relaxation and entertainment. Challenge yourself at one of two renowned golf courses at the Lakewood Club, or spend the day finding balance at our 20,000 square foot Spa at the Grand. Bring the kids to our stunning pool complex, break a sweat at one of our ten tennis courts, 2 championship croquet lawns, 11 pickleball courts, or explore the white sand beaches of Alabama's famed Gulf Coast while enjoying nearby attractions like downtown Fairhope and the Fairhope Museum of History. We also invite you to enjoy our on-site restaurants, including casual dining at the Bayside Grill and chef-inspired farm at Southern Roots. When not exploring resort activities, guests can relax in their well-appointed rooms and suites, experiencing best coastal living among the top hotels in Fairhope AL.
GGuest UserUpon arrival waited 10 minutes for clerk to appear. Didn't even apologize for delay. No one else in lobby. Checked in and then I was to be charged $10 for indulgence fee? and if nothing charged would credit back to charge card. Told her I didn't want to but clerk with silver short hair with pink *****e said it was required. If not used it would be credited back upon check out. The next morning asked same lady about funds being added back she couldn't do it but would notify my credit card department. At this moment a day later still no charge added back. Is this some standard policy? Or was this a way to have customers purchase unwanted snacks or goodies from your snack area?
GGuest UserEverything was honestly simply superb! The staff was so accomodating and friendly--Soouthern Hospitality is a REAL THING!!!! Steakhouse had wonderful food and service was top-notch. We will be back here on our next Business trip!
Michele
GGuest UserGreat customer service. Frequent traveler to this location. The cleanliness of room was below my standards. Hotel worked to resolve the problem quickly. I will go back again.
MMartinelleThe daily breakfast was decent. I loved the fact that I had a microwave in my room. I’m not happy that a bottle of water in the vending machine was $2, though!
GGuest UserThe beds are comfortable and you can sleep well. The hotel is located in a very nice area of the city. The hotel staff feels good. I think it's a good hotel.
BBlanca GandaraThe location is very good, one street from the sea, a very nice view, the cleanliness left little to be desired and the racist receptionist in front of us checked in some Americans and even offered them bottles of water and was very friendly and with us it was very bad and not even water was offered
SScott-srcBooked for friends, the hotel facilities are in good condition, the service is very good, all staff are very friendly, the waiters are helpful and very warm to every guest.
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