HomeAustraliaWi-Fi & SIM cardsAustralia & New Zealand eSIM | 4G/5G eSIM | Daily Package/Total Data Package | 1-30 days | QR code
Australia & New Zealand eSIM | 4G/5G eSIM | Daily Package/Total Data Package | 1-30 days | QR code

Australia & New Zealand eSIM | 4G/5G eSIM | Daily Package/Total Data Package | 1-30 days | QR code

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Device info

Product Description

Applicable models

Telecom-version phones and locked phones cannot be used. For contract phones, please consult your contract operator to see if they are available.

Signal coverage

Australia & New Zealand

Validity period
Valid for 30 days from the booking date, Valid for 1 use(s) only
What's included
Instant Delivery: Receive your eSIM QR code and activation details via email within minutes — ready to use immediately.
High-Speed Data: Stay connected with 4G/5G internet for browsing, maps, social apps, and app-based calls.
Customer Support: Dedicated team ready to assist you anytime for activation, troubleshooting, or other inquiries.
Phone number for making calls or receiving SMS messages.
How to use
Instructions for use
 
How to activate
 
For help, send us a message via ready@wowesim.com. We're available daily from 8:00 AM to 10:30 PM (GTM+7 Time).
 
[Esim Setup]
1. Open the QR code from the email we sent you. You can print it in advance or save it to another electronic device. (iOS 17 or later can be saved directly to the phone.)
2. Go to Mobile Network Settings (iOS) or SIM Management Settings (Android).
3. When the phone is connected to the internet, tap “Add eSIM” and scan the QR code to install.
4. If scanning fails, manually enter the SM-DP+ Address and Activation Code from the order email.
5. If steps 3 or 4 still fail, your phone may be locked by the carrier (cannot use other networks). Contact the carrier to unlock it before using eSIM.
 
[Using eSIM]
1. Turn off the main physical SIM and turn on the eSIM network.
2. Turn on Mobile Network (iOS) or SIM Card (Android).
3. Turn on Data Roaming.
4. If you still cannot connect to the internet, set up APN according to the instructions below and restart your phone.
 
[APN Settings]
1. With eSIM that supports many countries/regions, if you cannot connect to the internet when you arrive at a new place, set up APN manually. (Usually APN is automatically set up.)
2. Set up APN:
- iOS: Settings Mobile Network Mobile Data Network
- Android: Mobile Network Mobile Data Network or Mobile Services Mobile Data Network
3. Enter APN: 3gnet
4. Restart your phone.
Change & cancellation policies
If a cancellation request is submitted before 00:00, 1 day(s) prior to the expiration date, no cancellation fee will be charged.
If a cancellation request is submitted after 00:00 1 day(s) before the expiration date, a fee of 100% will be charged.
Cancellation is not allowed once the product is activated.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note

[Set up eSIM]

  • eSIM installation requires an active internet connection.
  • eSIM usage starts immediately upon activation, so activate only when you're ready to use it. Installing eSIM in a country/region other than the destination may cause the eSIM to become invalid or start calculating the usage duration in advance.


[Enable Data Roaming]

Please make sure that the "Data Roaming" option for the eSIM is enabled.


[Please DO NOT delete eSIM after installation]

  • eSIM works only on the device it's installed on and cannot be transferred.
  • Each QR code can only be installed once, we are not able to assist you if the eSIM has been deleted from your device.


[Maintaining the Principle of Fair Internet Usage]

To maintain the quality of internet connectivity and the Fair Usage Policy (FUP), telecom companies worldwide may impose data limits on customers who use large amounts of internet traffic in a short period, which may lead to internet access failure or slower speeds. To ensure you can maintain a stable connection, please try to avoid activities that consume a large amount of data, such as prolonged video streaming/downloading, software updates, sharing the internet (hotspot) with others, or other high-data usage activities.


[Customer Support]

  • If you experience any service disruptions—such as no internet connection, slow speeds, or APN issues—please contact our customer service immediately.
  • We'll gladly help resolve any issue if you're not satisfied, but we encourage you to contact us first. Posting a negative review before reaching out may slow down our ability to assist you. Thank you for your understanding and cooperation!
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FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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