HomeItalyWi-Fi & SIM cards[Italy] 5G | eSIM | Multiple plans available | Subscription and use | Hotspot supported | QR Code
[Italy] 5G | eSIM | Multiple plans available | Subscription and use | Hotspot supported | QR Code

[Italy] 5G | eSIM | Multiple plans available | Subscription and use | Hotspot supported | QR Code

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Device info

Device Configuration Instructions:

1. Hotspot Sharing: Supported.

2. To avoid premature activation and data deduction, it is recommended to install and activate the eSIM after arriving at your destination.

3. After activation, the data plan is calculated based on 24 hours of accumulated usage per day.

4. The eSIM is valid for 180 days from the date of purchase.

5. Data-only eSIM: Does not support voice calls, SMS, or other top-ups; can use Google Maps, Facebook, Twitter, Instagram, LINE, and WhatsApp.

6. Phone versions vary by country; please ensure your phone supports eSIM functionality before purchasing. No refunds will be given for order cancellations due to device incompatibility (contract phones and locked phones do not currently support eSIM installation).

7. One QR code can be downloaded a maximum of 10 times. Each eSIM can only correspond to one mobile device. Once successfully installed and bound, the device cannot be changed; a new eSIM must be purchased if the device is changed.

8. If you encounter slow internet speeds or other issues, please contact us for troubleshooting. Email: internet-hvgroup2@hvgroup.com.cn Troubleshooting hours (Beijing time UTC+8): 9:00 AM - 11:30 PM

Product details

To check your order packages and package usage, please log in to https://global.cmlink.com/en/login and follow the prompts to register using your email or mobile phone number.

Support: ChatGPT, Naver Map, KakaoMap, Papago, Melon, Melon Ticket, Global Interpark, TikTok (supported in some countries, the use of TikTok is restricted by the APP service provider, and requests for refunds due to restricted access to TikTok will not be accepted)

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Validity period
Valid for 180 days from the booking date, Valid for 1 use(s) only
What's included
eSIM package data
How to use
How to install eSlM on mobile phone?
Note: Do not interrupt the installation process. Before installation, please ensure that the device's Internet connection remains stable.
Follow the following process and scan the QR code to install
1. After placing the order, the system will send the QR code for downloading the eSIM to your travel order after your purchase.
Follow the following process and scan the QR code to install and activate
On your mobile device, go to Settings—Mobile Network/Mobile Network—Select Add Mobile Network Plan/Mobile Network
Scan the QR code—after the download is complete, you can start using it by making some basic settings.
*If you cannot scan the code, you can enter the "SM-DP+ address and activation code" in the order voucher to install
(Due to different mobile phones and system versions, the display name and steps will be slightly different)
Setting up Internet access
How to set up Internet access
Most mobile phones do not require settings
1. Start eSIM and turn on data roaming to access the Internet.
2. If you still cannot access the Internet after turning on data roaming, please restart your phone and turn on airplane mode.
3. If you can't access the Internet after restarting your phone, please manually select the network or set the APN.
Network operator/APN list:
Operator: WIND/Vodafone/H3G/Iliad Italia/TIM
APN: cmhk/cmlink/internet.proximus.be
Change & cancellation policies
If a cancellation request is submitted before 00:00, 1 day(s) prior to the expiration date, no cancellation fee will be charged.
If a cancellation request is submitted after 00:00 1 day(s) before the expiration date, a fee of 100% will be charged.
Cancellation is not allowed once the product is activated.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note

1. How to download and use eSIM after purchasing it?

After your purchase, the system will send the QR code for downloading the eSIM to the email address of your order.

2. What should I do if I don't receive the email for downloading the QR code?

If you cannot receive it, please contact online customer service or send an email to internet-hvgroup@hvgroup.com.cn to have the eSIM QR code sent again.

3.Can I download the eSIM profile on different devices?

No, an eSIM profile can only be downloaded to one device.

4.Why can't I “Join a Mobile Plan” after scanning the eSIM QR code on my device?

Please make sure your device is connected to WiFi and try again.

5.How to switch data to eSIM?

Please check whether the cellular plan is turned on and select "Cellular Network - Cellular Plan - Enable this plan". If you still have questions, please contact Customer Service.

6.How to check ICCID?

If the cellular number is turned on, you can check the ICCID in "General - About this device - eSIM".

7. I have successfully activated the eSIM service, but the applicable device cannot connect to the mobile network. What should I do?

Please shut down and restart your device and update the iOS version before trying again.

8. eSIM cannot share hotspot

Due to issues with different mobile terminal versions, if the eSIM can be used normally but cannot share the hotspot, please follow the instructions below to try to see if it can be restored:

1) Is the phone under contract or locked?

2) Is VPN turned off?

3) Is data roaming enabled?

4) Whether to set the eSIM as the primary number

5) Is the phone updated to the latest iOS version (iOS13.6)?

6) Please use a physical card to access the Internet, turn on the mobile phone hotspot sharing function (make sure the hotspot is available), then do not turn off the hotspot, and then switch the phone to eSIM to access the Internet. Please try several times and turn the machine on and off.

7) If the above problems have been eliminated, please contact online customer service

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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