I've stayed at the Holiday Inn Express Macau multiple times, and it used to be consistently excellent. I always felt it offered great value for money, primarily because I trust IHG's management, ensuring cleanliness, and the location is incredibly convenient. For someone without overly high demands, it's definitely a recommended choice.
However, this stay felt like the hotel has started cutting corners. Many amenities are no longer provided: no cotton swabs, no charging cables, and even the IHG Rewards welcome drink was gone. Plus, I felt a bit misled. It was my mistake for not reading the booking details carefully and selecting a 'random room' type. After a concert, I checked in quite late and asked for a twin room, only to be told none were available. They then offered me ”the best king room in the entire hotel”! What I got was just a room with an extra two-seater sofa 😅😅😅, and a bathroom where you had to step into the tub just to shower. 😂😂😂
I hope the hotel sees picture four and addresses the issues.
I brought my child to Macau for a competition and only stayed one night. This room type has one large bed and a sofa bed, which was perfect for 2 adults and 1 child. The room was clean and quite spacious. It's very close to the Border Gate and Qingmao Port, just a 13-minute walk away. Across the road downstairs is the Lai Lai Supermarket, and on the second floor of the hotel, there's a Chinese restaurant with reasonable prices, making it very convenient. Both the front desk and room service staff spoke Mandarin and were very friendly.
I came to Macau again for a concert and decided to stay at a hotel for one night.
I did a lot of research before booking this hotel, and it was very convenient for me to take bus number 102 from the Hong Kong-Zhuhai-Macau Bridge.
Perhaps because I'm not familiar with the routes to the old town, I ended up taking taxis, including to the concert. If you know the area well, you can walk or take the light rail.
I want to mention that I arrived at the hotel around 2:35 PM, and the staff were happy to check me in, which was very friendly and ideal! Previously, I've stayed at hotels like the Lisboa and Ponte 16, which only allowed check-in after 3:00 PM, causing long queues in the lobby.
The staff at this hotel were much friendlier than those at other hotels! Very welcoming!
Also, I was very hungry from the long journey, and the staff at the hotel's restaurant on the first floor were very friendly and even cut my food for me! 👍🏻
The hotel room was well-designed! It had an induction cooker, and the window design allowed for relaxation and enjoying the view! The electric curtains were a huge plus! This is why I would definitely stay at this hotel again!
I booked this hotel for a weekend trip to Macau with my parents. The location is a bit out of the way, but Macau is small, and public transport is convenient. It's a 30-minute walk to St. Paul's Ruins, or four bus stops, and getting to the border gates is easy. However, there aren't many dining options near the hotel; after 9 PM, apart from the supermarket right outside, there's nowhere to eat. The lobby on the first floor is tiny, more like a guesthouse. The family room itself was quite spacious, but the furnishings were old and basic. The price was very high for a weekend, over 800 RMB on Ctrip, while it's only around 300 RMB on Sundays and weekdays. A night at a luxurious hotel in Fisherman's Wharf only costs 500-600 RMB. This was the worst hotel we stayed at during our entire trip.
I was very satisfied with this hotel. It's located in a residential area in the city center, making it super convenient to get to places like St. Paul's Ruins, yet it's still away from the hustle and bustle of tourists. Downstairs, there are tons of eateries, and right across the street, you'll find a Lai Lai Pharmacy and a Lai Lai Supermarket. The only downside is that the soundproofing needs improvement; I was woken up by a child next door after 10 PM. I'll definitely book here again next time.
The location is excellent, right across from Grand Lisboa, just a 2-minute walk. I stayed on the 11th floor; the room was very clean and tidy, with no strange smells. The bathroom was well-equipped with soap, a shower cap, and lotion. The bed was comfortable. There was only one UK-style power outlet near the dressing table, and the one by the bed was a USB charging port. The soundproofing could be a bit better. It's super close to the 21A/26A bus stop and the famous Lao Day Beef Offal, and Senado Square is also very nearby. Overall, it's great.
The front desk staff member was very efficient and patient. He helped me with my luggage, and the gentleman who stored it was also very friendly and gentle 😹. I stayed in a new room, a spacious twin room with complete facilities and a beautiful design. A huge thanks to the housekeeping staff for keeping the room so clean. I'm so satisfied that I wouldn't hesitate to book this hotel again when I visit Macau next time. Honestly, it's the best hotel I've ever stayed in.
The room was super clean! It had a smart toilet and all the toiletries. Plus, they even gave me a free instant photo when I checked in! The whole experience was amazing! It's incredibly close to the Municipal Affairs Bureau, and if you're up for walking, you can pretty much get anywhere in the old town on foot. There are pharmacies and 7-Elevens nearby, and plenty of places to eat. On the left side of the lobby is MOMOKAWA coffee, where you can get breakfast for 58 (presumably MOP) starting at 9 AM, and it's decent. There's also a restaurant on the second floor. It's a pretty photogenic place too! The rooftop observation deck offers a view of the Macau Tower, which looks beautiful when lit up at night! The front desk ladies, YOYO, SUSIE, and YING, were all incredibly nice and proactive in helping me both check-in and check-out. You can ask them anything! They also have special offers and activities. It's really close to the bus stop outside, offering incredible value for money in the old town!
The hotel is conveniently located right by the main road. The surroundings are decent, and you can easily cross the street to reach New Yaohan. To the left of the entrance is Senado Square, and a short walk uphill from the intersection on the left will take you to the Ruins of St. Paul's. If you go straight right from the intersection, you'll find the Grand Lisboa and Lisboa casinos. Walking right from the hotel entrance along the waterfront will lead you to the Macau Tower. The hotel's facilities, cleanliness, and service are all satisfactory. The price is neither cheap nor expensive, but rather moderate for the area.
I booked the hotel for my foreign friend. She gave me feedback after she checked out. Here is her comments:
Great Location
Lots of Buses
Next to the Macau Polytechnic University.
3 stars, but clean, excellent cleaning ladies.
Chinese Breakfast
Good coffee
Staff English speakers
Close to other big Hotels with Free Shuttle buses to The Big new casinos.
3530 reviews
8.8/10
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PPina ColadadaThe hotel is conveniently located right next to a bus stop, and getting a taxi from the entrance is also a breeze. Downstairs, there's a restaurant called Yang Zhi Jin Lao (currently under renovation, but another branch offering takeout is just 500 meters away), as well as Tang Chao Sheng Shi and a tea restaurant. A pharmacy and bank are also nearby. It's a short trip to Rua do Cunha (Taipa Houses-Museum), just three bus stops away with frequent services.
The hotel staff are incredibly friendly and helpful; you can even get complimentary bottled water. The room was surprisingly spacious, even larger than a 4-star hotel I previously stayed at on the peninsula. A special shout-out to the strong, kind uncle at the front desk! On our check-out day, we were waiting for our ride with lots of luggage, and he proactively helped us hail a taxi and load our bags. It was a truly heartwarming gesture. I'll definitely be staying here again on my next trip to Macau!
GGuest UserI brought my child to Macau for a competition and only stayed one night. This room type has one large bed and a sofa bed, which was perfect for 2 adults and 1 child. The room was clean and quite spacious. It's very close to the Border Gate and Qingmao Port, just a 13-minute walk away. Across the road downstairs is the Lai Lai Supermarket, and on the second floor of the hotel, there's a Chinese restaurant with reasonable prices, making it very convenient. Both the front desk and room service staff spoke Mandarin and were very friendly.
GGuest UserFacilities: Very complete, they even have bathtubs!
Cleanliness: Clean and tidy. Housekeeping comes to clean every day.
Environment: Quiet and comfortable with floor heating, which kept it very warm.
Service: Very warm and welcoming. It's right across from Fisherman's Wharf, so it's perfect for watching the sunrise.
GGuest UserThe room was super clean! It had a smart toilet and all the toiletries. Plus, they even gave me a free instant photo when I checked in! The whole experience was amazing! It's incredibly close to the Municipal Affairs Bureau, and if you're up for walking, you can pretty much get anywhere in the old town on foot. There are pharmacies and 7-Elevens nearby, and plenty of places to eat. On the left side of the lobby is MOMOKAWA coffee, where you can get breakfast for 58 (presumably MOP) starting at 9 AM, and it's decent. There's also a restaurant on the second floor. It's a pretty photogenic place too! The rooftop observation deck offers a view of the Macau Tower, which looks beautiful when lit up at night! The front desk ladies, YOYO, SUSIE, and YING, were all incredibly nice and proactive in helping me both check-in and check-out. You can ask them anything! They also have special offers and activities. It's really close to the bus stop outside, offering incredible value for money in the old town!
VVHIC DGI super love the hotel's amenities and their rooms. I think I fell in love. I will definitely come back in this brand of hotel. Luxurious yet affordable. Macao hotel are far better than HK. So next time I'll stay longer in macau than hk. The experience was superb! The hotel is located in supermarket, ruins and casino! They have free shuttle service. Very accessible.
My only comment are the staff at the bistro during breakfast...they are too loud. Talking infront of the buffet without mask. Their voices are louder more than the hotel guest. Bussing out of plate should be on the side not infront of two people eating... it's rude. Also the utensil and plate in the kitchen seem flying you can hear the sounds and their voices. Its a hotel not some public market. They should act more of an hotelier than market seller.
GGuest UserHotels in Macau are generally very clean. Initially, I was worried about the prices here and considered booking something near Gongbei Port. But then I saw that the difference in cost was quite small and totally acceptable, so we decided to stay in Macau. This is a great hotel, and it's not too far from the Ruins of St. Paul's. We walked there, stopping for a meal along the way, so it took a bit longer, but it's probably less than a 20-minute walk if you go straight there.
YYibeiqingxindeweiThe hotel is conveniently located right by the main road. The surroundings are decent, and you can easily cross the street to reach New Yaohan. To the left of the entrance is Senado Square, and a short walk uphill from the intersection on the left will take you to the Ruins of St. Paul's. If you go straight right from the intersection, you'll find the Grand Lisboa and Lisboa casinos. Walking right from the hotel entrance along the waterfront will lead you to the Macau Tower. The hotel's facilities, cleanliness, and service are all satisfactory. The price is neither cheap nor expensive, but rather moderate for the area.
LLuosichaierdejiuguiI've stayed at the Holiday Inn Express Macau multiple times, and it used to be consistently excellent. I always felt it offered great value for money, primarily because I trust IHG's management, ensuring cleanliness, and the location is incredibly convenient. For someone without overly high demands, it's definitely a recommended choice.
However, this stay felt like the hotel has started cutting corners. Many amenities are no longer provided: no cotton swabs, no charging cables, and even the IHG Rewards welcome drink was gone. Plus, I felt a bit misled. It was my mistake for not reading the booking details carefully and selecting a 'random room' type. After a concert, I checked in quite late and asked for a twin room, only to be told none were available. They then offered me ”the best king room in the entire hotel”! What I got was just a room with an extra two-seater sofa 😅😅😅, and a bathroom where you had to step into the tub just to shower. 😂😂😂
I hope the hotel sees picture four and addresses the issues.
GGuest UserThe front desk staff member was very efficient and patient. He helped me with my luggage, and the gentleman who stored it was also very friendly and gentle 😹. I stayed in a new room, a spacious twin room with complete facilities and a beautiful design. A huge thanks to the housekeeping staff for keeping the room so clean. I'm so satisfied that I wouldn't hesitate to book this hotel again when I visit Macau next time. Honestly, it's the best hotel I've ever stayed in.
YYuyuyuyuyuyeaGreat location! The bus stop is right downstairs. The hotel is on a small hill, and if you turn left and go up a couple of slopes, you'll reach the fort.
The bedding felt a bit damp, but it was acceptable. The cleanliness was very good!
It's an older hotel, so it has a very retro vibe!
The front desk gave us a free upgrade!
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