2-Star Hotels in Porto District, Portugal

Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.

Friendly People in a practical instalation verdad clase to San Bento train station (walking distance) Con modernas instalaciones y personal amigable y atento, con una excelente ubicación muy cerca de la estación del tren de San Bento

Not a good experience. The hotel I arrived at around 13:00 had no room. I was asked to store my luggage and then went out for a walk. Fortunately, taxis in Porto were cheap, so I took a taxi to Louis Bridge for only three yuan. For February, the quilt in the room was very thin and I woke up from the cold in the middle of the night. The room was very small and I was placed on the first floor. There was no view. The balcony was too small for one person to stand on. The girl at the front desk looked ugly... I would not recommend this hotel.

ポルトの地下鉄駅から徒歩10分ほどで閑静な住宅街の中にあるので、ゆったりと過ごせるのではと思う。地下鉄もTrindad, Sao bentoの主要駅も乗換なしで行けるので観光にも便利。またスーパーマーケット（Pingo Dose）もホテル付近にあり、ローカルレストランで人気のChurrasqueira Lameirasも徒歩圏内かと思う。

This place is so relaxing to stay in! It’s a super nice little cafe with the rooms in the back through locking doors for easy access and security. The service is mostly seen outside your room as there isn’t much to be serviced inside, either way they were very friendly and helpful with menus in different languages and all that. The facilities for our room were all you needed, our “bunks” being cubby’s in the wall with lots of space and a locking compartment below for bags or valuables. The bathroom is tight compared to what I was used to in Canada, but it has your toilet, sink, and shower. What more do you need? Lastly the food was very very good, this was our first stay on our trip from Canada so maybe it’s normal here but it is so fresh and simply tasted awesome! Highly recommend!

The hostel is located at a very convenient location. Just a short walk from the Metro. The rooms and washrooms are clean. The staff are friendly and warm. Thank you.

The location is OK. It's a 500m walk to the subway station. The hotel is old but the facilities are complete. The hygiene is good. The front desk is very warm and polite. The price is the cheapest in Porto. Overall it's good

Definitely give it full marks. It's right inside the train station, the view is amazing, and there's a very famous restaurant next door. You can eat just downstairs. The bathroom and shower room are very, very clean, and the hair dryer is from Dyson. The ceiling of the entire building is very high because it is an old building. Everyone is friendly and you can participate in different activities every day. If you are traveling alone and can accept public space, I highly recommend coming here.

Hotel very well located, in the center of Porto, with easy access to tourist attractions. Corner with the main shopping street in the historic center and in front of Igreja das Almas. Room with comfortable bed, clean and cabin bathroom, very small.

Stayed here for another 2 nights. The hotel is clean and sanitary, the breakfast is rich, and the price-performance ratio is high. I will stay here again next time. It is very convenient to have a car. I will also recommend it to my friends. It is a very reliable hotel.

Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.

Friendly People in a practical instalation verdad clase to San Bento train station (walking distance) Con modernas instalaciones y personal amigable y atento, con una excelente ubicación muy cerca de la estación del tren de San Bento

Not a good experience. The hotel I arrived at around 13:00 had no room. I was asked to store my luggage and then went out for a walk. Fortunately, taxis in Porto were cheap, so I took a taxi to Louis Bridge for only three yuan. For February, the quilt in the room was very thin and I woke up from the cold in the middle of the night. The room was very small and I was placed on the first floor. There was no view. The balcony was too small for one person to stand on. The girl at the front desk looked ugly... I would not recommend this hotel.

ポルトの地下鉄駅から徒歩10分ほどで閑静な住宅街の中にあるので、ゆったりと過ごせるのではと思う。地下鉄もTrindad, Sao bentoの主要駅も乗換なしで行けるので観光にも便利。またスーパーマーケット（Pingo Dose）もホテル付近にあり、ローカルレストランで人気のChurrasqueira Lameirasも徒歩圏内かと思う。

This place is so relaxing to stay in! It’s a super nice little cafe with the rooms in the back through locking doors for easy access and security. The service is mostly seen outside your room as there isn’t much to be serviced inside, either way they were very friendly and helpful with menus in different languages and all that. The facilities for our room were all you needed, our “bunks” being cubby’s in the wall with lots of space and a locking compartment below for bags or valuables. The bathroom is tight compared to what I was used to in Canada, but it has your toilet, sink, and shower. What more do you need? Lastly the food was very very good, this was our first stay on our trip from Canada so maybe it’s normal here but it is so fresh and simply tasted awesome! Highly recommend!

The hostel is located at a very convenient location. Just a short walk from the Metro. The rooms and washrooms are clean. The staff are friendly and warm. Thank you.

The location is OK. It's a 500m walk to the subway station. The hotel is old but the facilities are complete. The hygiene is good. The front desk is very warm and polite. The price is the cheapest in Porto. Overall it's good

Definitely give it full marks. It's right inside the train station, the view is amazing, and there's a very famous restaurant next door. You can eat just downstairs. The bathroom and shower room are very, very clean, and the hair dryer is from Dyson. The ceiling of the entire building is very high because it is an old building. Everyone is friendly and you can participate in different activities every day. If you are traveling alone and can accept public space, I highly recommend coming here.

Hotel very well located, in the center of Porto, with easy access to tourist attractions. Corner with the main shopping street in the historic center and in front of Igreja das Almas. Room with comfortable bed, clean and cabin bathroom, very small.

Affordable hotel in Porto, Portugal; friendly service staff, clean beds, and simple facilities. It’s a pity that we live in a windowless room; but there is air-conditioning in the room; the equipment for overnight accommodation is sufficient. There are drinking water vending machines in the lobby, and there are also supermarkets and souvenir shops nearby.

Very good, a few minutes walk from Porto Airport. The front desk was very welcoming, recommended the restaurant at night to me, and also helped me print the boarding pass. The room is hygienic and air-conditioned.

General location, service is good, in addition to the plane is more convenient, there is a restaurant nearby, especially affordable, restaurant owner warm, warm service, thoughtful, praise, praise

Very good, a few minutes walk from Porto Airport. The front desk was very welcoming, recommended the restaurant at night to me, and also helped me print the boarding pass. The room is hygienic and air-conditioned.

General location, service is good, in addition to the plane is more convenient, there is a restaurant nearby, especially affordable, restaurant owner warm, warm service, thoughtful, praise, praise