Trip.com Hotel Refunds: Policy, Time & Status Guide
By Trip.com
March 26, 2026
Not sure how to cancel a Trip.com hotel booking or whether you’ll get a refund? This complete guide breaks down the Trip.com hotel cancellation process—from step-by-step instructions to cancel your reservation, to refund eligibility and timelines—so even first-timers can breeze through a hotel booking refund.
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NO.1
Cancel your hotel reservation on Trip.com
Trip.com Hotel Booking Cancellation #1 Go to Trip.com and sign in to your account
Log in to your Trip.com account and click "My Trips" to find all your bookings there.
Trip.com Hotel Cancellation #2: Find the hotel booking you’d like to cancel
Find the hotel reservation you want to cancel and select it to open the reservation details.
Trip.com Hotel Reservation Cancellation #3: Apply for a Hotel Refund
Click the "Cancel Order" button to view the hotel's cancellation and change policies as they applied when you booked.
Trip.com Hotel Cancellation #4: Provide Your Reason for Cancellation
Click the "Cancellation Reason" button, select your reason for canceling this booking, and click Confirm to submit.
Trip.com Hotel Refunds #5: Confirm Your Hotel Refund
After you submit your hotel cancellation request, tap "View Cancellation Policy" to see your refund details.
Follow the steps above to successfully cancel your hotel booking and receive your refund. Please note that the time it takes for the refund to post depends on your credit card issuer.
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Trip.com Hotel Refund FAQs
Can I always get a refund for a restaurant on Trip.com?
No. Whether you can successfully cancel your hotel reservation depends on the "Cancellation and Change Policy" you selected when booking. If the room type is marked "Free Cancellation," you can usually get a full refund if you cancel within the specified period; if it is "Non-Cancellable" or the free cancellation period has expired, you may not be able to get a refund or may only get a partial refund.Do I need to pay a processing fee when canceling a hotel reservation on Trip.com?
Trip.com typically doesn't charge an additional cancellation fee, but whether you're actually charged depends on the hotel's cancellation policy. Some hotels may charge one night's room rate or a percentage of the room rate upon cancellation, so it's advisable to double-check the refund details before submitting the cancellation request.How long does it take for a Trip.com restaurant refund to be credited to my account?
- Credit card payments: typically take 7 to 14 business days (actual processing time depends on the issuing bank).
- Other payment methods: Processing times vary slightly depending on the payment platform.
The free cancellation period has expired, can I still get a refund for the hotel reservation?
Cancellation is still possible, but in most cases, a refund will not be possible, or only a partial refund will be issued. In certain special circumstances (such as flight cancellations or force majeure), an application can be submitted through Trip.com customer service, but the success of the application is subject to the hotel's determination.
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