The hotel is a little older and it lacks a renovation. Breakfast is OK, but nothing special. Personal was totally overflowed with filling and cleaning the tables. I think you need some more staff. There are no direct contacts. All about messageing. Something difficult if you have no mobile network and are dependent on wlan. There are different WiFi connections with different passwords everywhere.
If you, like me, value a great location and convenience, I highly recommend this hotel. It's close to the beach, the lagoon, good dining options, and the main square which offers plenty of attractions.
Most of the staff are incredibly friendly and helpful. The breakfast is quite varied and tasty.
I'd seen several complaints about cleanliness, but generally, our room was very clean upon arrival. However, towels were missing, and the liquid soap dispensers weren't refilled (one even came unstuck). We had brought our own soaps, but there was nowhere to put them. As a suggestion, I'd say there should be at least one soap dish or holder for shampoos and similar items.
We had to request room cleaning three times. I suspect the cleaning staff might have been overwhelmed given the number of guests, but this particular service was a bit disappointing.
The common complaints about the valet/parking situation and the elevator are indeed valid. Upon arrival, there are no clear instructions on where to park to unload your belongings. The hotel's paid parking lot also doesn't have enough spaces for everyone, so you end up blocking traffic until you figure it out. The elevator is genuinely slow and has a low weight capacity (this didn't affect me personally, so it didn't impact my overall positive rating).
The hotel is currently undergoing renovations, but we didn't experience any noise disturbance during our stay.
Contrary to what the advertisement states, there's no cable TV, only 2 or 3 local channels.
In summary: overall, the value for money is good. It was the best price I found in Torres for the amenities offered. While there are a few areas that could be improved, none of them significantly impacted our stay.
This hotel is so difficult to invoice, so it is best to set online payment, Trip.com provide the option of invoice, otherwise it is easy to have the invoice to crash, I asked Trip.com to help for several days to arrive.
Check in was very confusing, the hotel did not have information about the reservation or the payment we had already made and wanted to charge us again. Until the time of check out, they had not received information from Trip about the advance payment we had made. I had brought a printed copy of the reservation as well as the confirmation. Awkward situation. I certainly won't book through Trip.com anymore to avoid going through this
Situation again.
The room is cleaned every day, the surrounding area is very safe, and there are many dining options. Although it is not a new hotel, it is worth the price. If you are on a business trip, you can choose this hotel.
The hotel has no parking, but there is a nearby paid parking. The room where I stayed was excellent and well served my needs. Breakfast served on the 3rd floor and well diversified. The photos I posted were taken from the window of 7th floor, in front of the street.
The hotel is clean but more ancient. Working here is not possible because the internet is very bad and unstable. The bed is bad and sounds very much.
Shampoo and soaps are not very good, the location is in the centre of Porto Alegre, so it's in the interest of the host.
Breakfast is traditional and has a variety of breads, but don't expect anything special.
The staff were always very kind.
For leisure trips I would return, but for work not, because there is no suitable space for it and the internet is not reliable.
Staying at this hotel in this small city, I feel good and met many friends from China. The hotel has a good environment and is very close to the local small airport.
Charming, beauty and sofistication in one place!
The hotel is very clean, charming and very pleasant! Excellent service, education and sympathy in all staff, cleaning, service and attachment that serves breakfast (and that breakfast). We simply loved! worth the trip!
Facilities: The facilities are quite complete. My room has disposable utensils and a large toothpaste, but my friend's room does not have it. You should ask the front desk for it. This is the only hotel with disposable supplies in Brazil for more than a week.
Service: The restaurant on the top floor of the hotel produces very good products and the service is very good. The juices are all freshly squeezed. The recommended papaya and orange juice is very good. I ordered strawberry orange juice but it was not enough and I had another drink. It was great. The water in the room costs R$4 per bottle. Water in other countries except China is very expensive.
Very Good
121 reviews
8.9/10
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8.5/10
Very Good
Well located, when you take a trip of many hours you can't wait to arrive and rest, very good service and facilities, perfect breakfast with a lot of variety for all types of diet.
We had a perfect accommodation, sensational room and common areas, as well as the service. The staff are well trained, polite and attentive. Clarice, responsible for cleaning our floor, was very friendly and efficient in meeting our needs, as well as cleaning the room. The staff at the reception, restaurant and pool were also amazing.
Great service at reception, delicious food with several breakfast options, the guys at reception helped me carry my bags, they looked after me very well, daily cleaning in the rooms during my stay, there was an iron available for guests , because I really needed it, and it was free, 24-hour kitchen available to guests for free use, I also loved it, car garage you don't have to worry, because they keep the keys to guests' cars at reception in case they need to take the car for you to go out. Change of towels sheets every day. And it's a very well located place, I got to know the whole area walking with my boyfriend, I only went to further places by car. I have nothing to complain about. And when there were questions, the reception staff were very kind and willing to explain. I would definitely return to the hotel!
Amazing experience. Probably one of the best hotels we have ever stayed at. The combination of facilities, luxury and service was perfect from the moment we arrived until we left the hotel. Unforgettable moments for us. It will certainly be a must-see on our next trip to Brazil.
The hotel is in a great location, right opposite the rodoviária. It is very clean, functional and comfortable. The staff very friendly and professional. Breakfast is amazing! We stay in this hotel every time we need to take a bus or a flight, highly recomended.
The experience was incredible! Outstanding service from the very first contact. Wonderful team! The afternoon tea and breakfast were delicious. The hotel’s structure is beautiful and cozy, providing an excellent experience for the guests. Congratulations!
RECREACIONISTAS nota mil. Diversas atividades no dia da criança (e final de semana). Pretendo voltar todo ano nesta época. Minha filha adorou. Única reclamação é que só tinha um recepcionista e quando este saía não ficava ninguém em substituição.
AAgneA good service and location, however, failed to choose the room, because we made a trip to the public competition, we needed to sleep well. The room offered was just below the party room, when a hell noise started from 21:00 to 03:00.
At the beginning, I thought I would stop, then microphone and boate, and I think it was a good sense, these apartments in the last floor should not be made available on a party night.
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