Overall, our stay was okay and quite comfortable. The bed was clean and we had no issues sleeping. The hotel itself is nice and looks good, but the furniture seems a bit old, which might be why there was some dust and a slight smell in the room (nothing too strong).
In terms of cleanliness, the room could use more frequent cleaning. There was dust on the bedside table, phone, curtains, cabinet, and the table in the room. When placing food on the table, ants appeared quite quickly, so the table needs to be wiped more regularly.
As for the toilet, it was generally clean, but some extra cleaning would be appreciated, especially in certain areas that were slightly dirty. If there are any damaged parts, it might be good to replace or repair them.
Overall, the experience was still okay, but improving cleanliness and maintenance would make the stay much better.
the good thing,hotel is center of Kota Bahru.bed is comfortable.aircond is good.lift working good and not crowded when we there.there is a gym also.
restaurant is just side of hotel,food no issue at all.there is convenience shop in the hotel.near hotel also Ghibli Coffee,nice for hang out.
the minus,no water bottle inside the room.if extra pillow will be much better.
oveall,we stayed multiple times at this hotel and never regret to repeat again.
Check in was quite late. Took 30 minutes just for us to check in. We had to wait at the lobby. After driving 6-8 hours from KL, and really wanted to check in the room to freshen up, being tired and exhausted, this really tested our patience.
Thank god there was kids play area at the lobby. So my girl 6yo could entertain herself after sleeping in the car along the journey.
So that was good.
The room was okay, not too big no too small. The toilet and shower was only divided by Glass door, wish they had a closed area for the toilet.
Location was strategic as it’s near to Pasar Siti Khadijah.
Came to attend a friend’s wedding and got to shop some local stuffs as well. Food in Kelantan not as good as before.. Went to Ulam Cikgu, and the food was not that good. Tasted better at Singgey Budu and Meghek in KL.
The lobby was beautiful, but the room was old and full of ants.
It's probably very difficult to find a 5-star hotel in Kota Bharu, so I would recommend staying here overall. I sincerely hope that the Kelantan government and the King will provide some kind of financial support for the hotel's repairs to revitalize the state. I also hope that this will lead to more good job opportunities for young people in Kota Bharu.
Stayed at H Elite Hotel for 2 nights. Overall, the experience was good.The breakfast offered a good variety of choices and was enjoyable. The room was spacious and comfortable, and the parking area was convenient and sufficient.
However, the bed and mattress could be improved. The bed made loud spring noises even when just sitting on it, which suggests that the mattress and bed frame may be quite old and need replacement.
Overall, it was a pleasant stay, and upgrading the bed and mattress would greatly enhance guest comfort.
My effort to change the check-in date from 25.12.2025 to the date of 26.12.2025 was not approved by the hotel owner even though I applied for a change 2 weeks before the date allowed UTK to get free cencelation.
I call the hotel keeper.
Hotel minta call Trip Com
I called help desk Trip.Com.... they said they can help if the hotel agrees.
I called again the hotel keeper ... they understand that they didn't accept what the call from Trip.Com .
I still check in 26.12.2026
3H2M
The place is quite nice. I have no problem with the beds, the amenities. My only problem is the bathroom. As you can see, it didn't look properly maintained and cleaned.
I hope they'll do something about it.
Best place either good amenities. Strategic location as its located in the middle of the city. Also easy to reach to wakaf che yeh at night. Just walk around and don't need to think about car park. Very recommended as the room also comfortable . Will repeat for next visit.
The location is close to attractions such as Siti Khadijah Market and many dining places. The room is comfortable, breakfast offers a wide variety of choices, and the staff are friendly and very helpful. However, renovation works are currently ongoing, including the rooms, dining area, and swimming pool. The dining area is rather small and not as spacious as usual.
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AAnonymous UserOverall, our stay was okay and quite comfortable. The bed was clean and we had no issues sleeping. The hotel itself is nice and looks good, but the furniture seems a bit old, which might be why there was some dust and a slight smell in the room (nothing too strong).
In terms of cleanliness, the room could use more frequent cleaning. There was dust on the bedside table, phone, curtains, cabinet, and the table in the room. When placing food on the table, ants appeared quite quickly, so the table needs to be wiped more regularly.
As for the toilet, it was generally clean, but some extra cleaning would be appreciated, especially in certain areas that were slightly dirty. If there are any damaged parts, it might be good to replace or repair them.
Overall, the experience was still okay, but improving cleanliness and maintenance would make the stay much better.
AAisah ShaharudinStayed at H Elite Hotel for 2 nights. Overall, the experience was good.The breakfast offered a good variety of choices and was enjoyable. The room was spacious and comfortable, and the parking area was convenient and sufficient.
However, the bed and mattress could be improved. The bed made loud spring noises even when just sitting on it, which suggests that the mattress and bed frame may be quite old and need replacement.
Overall, it was a pleasant stay, and upgrading the bed and mattress would greatly enhance guest comfort.
GGuest UserCheck in was quite late. Took 30 minutes just for us to check in. We had to wait at the lobby. After driving 6-8 hours from KL, and really wanted to check in the room to freshen up, being tired and exhausted, this really tested our patience.
Thank god there was kids play area at the lobby. So my girl 6yo could entertain herself after sleeping in the car along the journey.
So that was good.
The room was okay, not too big no too small. The toilet and shower was only divided by Glass door, wish they had a closed area for the toilet.
Location was strategic as it’s near to Pasar Siti Khadijah.
Came to attend a friend’s wedding and got to shop some local stuffs as well. Food in Kelantan not as good as before.. Went to Ulam Cikgu, and the food was not that good. Tasted better at Singgey Budu and Meghek in KL.
AAnonymous UserThe lobby was beautiful, but the room was old and full of ants.
It's probably very difficult to find a 5-star hotel in Kota Bharu, so I would recommend staying here overall. I sincerely hope that the Kelantan government and the King will provide some kind of financial support for the hotel's repairs to revitalize the state. I also hope that this will lead to more good job opportunities for young people in Kota Bharu.
MMAR❤️Best place either good amenities. Strategic location as its located in the middle of the city. Also easy to reach to wakaf che yeh at night. Just walk around and don't need to think about car park. Very recommended as the room also comfortable . Will repeat for next visit.
NNorehan Binti SilekThe location is close to attractions such as Siti Khadijah Market and many dining places. The room is comfortable, breakfast offers a wide variety of choices, and the staff are friendly and very helpful. However, renovation works are currently ongoing, including the rooms, dining area, and swimming pool. The dining area is rather small and not as spacious as usual.
AAcikSukaJalan2Had a really good stay at Jewels Hotel! The best part? At night there’s a lively market right outside, so dinner is literally just downstairs — no need to travel far when delicious food is calling. 😋
Breakfast was a pleasant surprise. For only RM15, you get porridge, nasi lemak, fried noodles, bread, cereal, and even kuih. Honestly, that’s a steal! We also enjoyed a nice morning walk to Pasar Siti Khadijah — very convenient.
Oh, and I have to mention the tiny lift. It’s not big, but it’s super handy for luggage or if you’re traveling with elderly family members.
The only downside: there’s no private parking. So if you’re driving, just be prepared. Other than that, definitely a place worth staying!
SsadpancakeThe place is quite nice. I have no problem with the beds, the amenities. My only problem is the bathroom. As you can see, it didn't look properly maintained and cleaned.
I hope they'll do something about it.
PPEICHANLove this hotel service very much. Although the amenities provided are not really complete as there is no swimming pool, this hotel served the guest very well. The staffs are well polite, great us whenever see us. Thumbs up to their roof garden buffet breakfast. Enjoy the yummy and variety choice food beside the scenery view. The scramble egg and mash potato are the best among all the food provided. The check out procedure was super fast. Will stay in Crystal Lodge if I visit Kelantan in the future.
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