Wonderful staff, especially the shuttle driver. Room served it's purpose but bed springs were old and sagged in the middle, hot water was a struggle. Breakfast was doable but in theoretically nice but ultimately odd and FREEZING atrium area. Overall grateful for the convenient last minute stay after my late flight cancellation.
We stayed here Friday and Saturday night. We booked a romantic stay cation about 30 mins from our house. The room was smaller than we expected but the beds were pretty comfortable. The worst part about the room was the thermostat. I felt that it was not easy to control. We had the heat on and it would still turn on the ac. Our room did not hold in heat very well. The best part about the hotel room was the bathroom. The shower was huge with a seat. There were two mirrors with lights and Bluetooth you could pair to your phone to play music. We did not try it but we both thought that it was a cool feature. Unlike most hotels, the fitness center had cables and fancy workout bikes. The sauna was very relaxing. We did not go in the pool or hot tub because I did have to work for a couple hours on Saturday and we got in late on Friday. We relaxed in our hotel room after a gym and sauna session. After 4 PM on Friday and Saturday, it is hard to find parking that is close to the door. We had to park in the back far away from the entrance. My boyfriend was very annoyed by this and rated the hotel a two star because of it lol. I hope to try the pool and hot tub next time we go to this hotel. I also would like to try a pool view room maybe those are nicer. We will have to try the restaurant/bar next time too. Maybe if we come a weekday the parking situation will be better. Overall it was a pretty nice stay. I hope they update their thermostats to something nicer sooner than later.
The room is as clean and tidy as ever, the TV program is quite rich, very suitable for business travelers, the hotel has breakfast, free parking in the parking lot, the front desk staff is very good, free room change
This is the second time I stayed at this hotel during this business trip, because I had a direct flight from Detroit to Shanghai. The hotel environment is very good, the facilities are also good, the front desk is very nice, and they can provide free bottled water, but it is very expensive.
Facilities: This is a serious deduction. The sound of the air conditioner fan can be heard continuously in the room. For light sleepers, it is a bad review.
But the good thing is that their shuttle bus runs frequently, a total of three, and basically no need to wait.
Environment: The swimming pool downstairs is open until 9 o'clock. The children downstairs have a lot of fun, but for those who just want to have a good rest, they have to wait until after 9 o'clock. The corridor design of this hotel is very good, but if you encounter this situation, it will be very bad.
Service: Breakfast is also average. There are not many varieties, and the bread is hard. Hahahaha, I thought it was a baguette
The surrounding facilities are complete, and the supermarket restaurant gas station is all available. The front desk service is professional and the room is large and clean. Breakfast is not rich but the weight is sufficient. The restaurant has hot water and coffee black tea at any time. There are many companies within a 15-minute drive, suitable for business travel.
The hotel was good and the staff/concierge very nice, but the airport shuttle was disappointing. The driver was careless with luggage, rude when asked about terminal information, and muttered curses at passengers. Most concerning, he drove erratically, hitting 53 mph in a 25 mph construction zone during rain at 3:30 AM on 10/14
At check-in, I upgraded the high-floor double bed room for $25. The room layout is very interesting and the view is good. The hotel as a whole is old, but the maintenance and cleaning are done well. Hotel location is very good, walking distance from business district, Millennium Park, Michigan avenue business district.
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9.2/10
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GGuest Userthree main issues with my stay.
1) the shower was ridiculous - it literally took fifteen minutes to get anything like warm water coming out of the shower. I was lucky because I had time - if i was there for business and pressed to get out to a meeting, I would have been very upset. On the day I left, I was able to do my packing and tidy the room in the time it took for the water to run hot. Total waste of water
2) the closet had broken hinges on the door - not a huge issue, but generally made the room feel unloved and not cared for. Very simple maintenance could fix it, but no one cared enough to fix. Shows a lack of quality control for the customer experience
3) the walls were very thin - i could hear my neighbor come back at 2:45 am, play music on their phone, run the shower and then partake in some amorous night time activities through the wall.
in general the location is good, service from the front desk and the housekeeping was good, parking is convenient
GGuest UserWhile this hotel was nice and clean, it does not mention that EVERYTHING you pay so much to stay at the hotel for one night, is closed. The restaurant inside, the breakfast buffet restaurant, the workout room, and the bar is CLOSED. I’m not happy that I paid $250 just to sleep.
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