Hangzhou Open 2026 | Aoti Center
Sports & Fitness
Service Information
l Conditional cancellation
This product is refundable with conditions and non-transferable. Refunds are only supported for the entire order. The refund rules are as follows:
(1) Full refund: The start of ticket sales - August 31st 23:59:59 (GMT+8);
(2) 10% of the ticket price as cancellation fee: September 1st 00:00:00- September 14th 23:59:59 (GMT+8);
(3) 20% of the ticket price as cancellation fee: September 15th 00:00:00- September 19th 23:59:59 (GMT+8);
(4) Non-refundable: After September 20th 00:00:00 (GMT+8).
For successful ticket buyers, please plan your itinerary in advance and secure valid travel documents (e.g., passports, endorsements, or visas). Any other costs associated with attending the performance will be the customer's responsibility. Thank you for your support and understanding.
l Real-name ticket purchase required
This event uses Real-Name Ticketing. When purchasing, please provide the attendee's Full Legal Name, valid ID Number, Mobile Number, and Email Address, which will be used for ticket booking and contact purposes. The registration information cannot be modified after placing the order. Please double-check all details carefully before confirming your order.
l Ticket for children required
Children require a ticket to enter (one ticket per child). Children under the age of 3 are not admitted.
l Seat selection unavailable
Seating sections are designated by the organizer. Seats will be allocated based on the best available locations at the time of purchase. Seat selection is not supported and allocations cannot be changed. If multiple tickets are purchased, seating together is not guaranteed.
Ticket Information
l Purchase rules
A maximum of 6 tickets per account in the same session.
l Entry rules
Attendees must carry Valid Photo ID for real-name verification purposes.
(1) Ticket checking begins 90 minutes before the start of each match.
(2) Ticket checking stops 60 minutes after the start of the final match of the day.
(3) Attendees man entry the venue twice on the same day.
(4) Children require a ticket to enter. All children must be accompanied by an adult aged 18 or above throughout the event. Children under the age of 3 are not admitted.
l Note
Please plan your trip and make necessary preparations in advance before purchasing to ensure a smooth experience.
Thank you for your understanding and cooperation. If the event is postponed or canceled due to force majeure, Trip.com will handle ticket orders according to the official notification plan from the event organizer. Any other expenses incurred due to attending the event will be your own responsibility.
l Abnormal bookings
Trip.com reserves the right to cancel orders identified as abnormal purchasing practices after the order is placed or confirmed. Abnormal purchasing practices include, but are not limited to, the following:
1) Purchasing quantities exceeding the stated limit per transaction/account.
2) Orders reasonably judged not to be placed by genuine consumers, including but not limited to orders exceeding purchase limits placed using batches of identical or fabricated/new user accounts, email addresses, or phone numbers. If any unusual records, reselling activity, or any illegal behavior is detected during the purchase process, Trip.com reserves the right to cancel admission eligibility and pursue all available legal remedies. All paid ticket fees, including service charges, will not be refunded.