5-Star Hotels in East Java, Indonesia

The room was very spacious with a good amount of lounging areas. The best part is the bathroom that felt so exquisite and luxurious with a beautiful large bathtub. Service was very quick when we requested for extra towels, as well as our hairdryer not working. The only thing lacking in this room is the power sockets. There is only 1 area with power sockets which is by the work desk. There are none by the beds. This was inconvenient.

We stayed at Golden Tulip Resort Batu from 18th of July for two nights . The hotel Is great, especially for It's restaurants. We have been in all three restaurants , each has there own specialities. The breakfast is served on the indonesians one , Branche; they served good indonesian food and for my surprise they serve also some typical Indonesian 'jamu' (traditional infusione) 💞. Compliments for their very well servings and very Good RAWON, GADO2, RUJAK, BUBUR JAWA and orher dishes ; the good works of HEAD CHEF RIO and CHEF UBAY !🍾🍾 We have tried also Infinite Restaurant . I had some sceptic impressions reading their menù at the first glance. They put some incredible meats on pizza!! (I live in Italy and never eat that kind of pizza !) But guys, i tell you that it was completly wrong first impression! This restaurant will makes you very happy after testing their FUSION cuisine !!!! Congratz for CHEF ZAINUL and all the service people with their kindness , MULIA and ERA 🍾🍾 And of course for our last dinner we had It on Skydome , the restaurant stays on the top of the Building . As beautiful as the site, as good as their cuisine !🍾🍾 We had also a good experience with all the staff , receptionists, concierges, room services (Frada, Eswat and others) for their kindness and patient and smiles during their work 🍾🍾🍾 . They served very well our elderly parents ❤️. Guys, i do suggest you to stay in this hotel and try It s restaurants!

This is our first time visit Surabaya. We stayed for 2 nights 2 rooms. Everything was smooth but one thing that i dispointed was the guy staff at restaurant when we had a breakfast last day. In the front restaurant he asked for room number which was very normal i told him 2 rooms my kids 2 infant 1 my niece 1 and i told him my husband will be here soon then i walked to find our table and prepare my kids meal suddenly he came again with same question he said their SOP 1 room for 2 adults he asked how old my older kids. It doesnt make sense cause he can see my older kid far from ADULT he just 8 years old. And i told him i came here with 3 adult, 2 kids, 1 infant so whats the problem ??? I took 2 rooms. He said sorry at the end but its ruin my morning mood :( But the food was great by the way..

Great room ambience and comfortable mattress (especially that unique bolster which only this hotel has) ! Small room for improvement for your better : - access 24 hour for gym and pool. This hotel located in business district, would be advance if your facility able to accomodate your customer lifestyle. - quick check out access (provide check out box system). Your check out process take quiet time though.. Anyway, I always enjoy stay in here and thanks for welcome me with your food complimentary , Feby (I enjoy the spikoe here ^^).

Good and satisfied stay. What can I say more are impressive lobby greeting the guests on entry, efficient and fast check-in and check-out even the manager loyalty came to approach me ask how my stay experience (thank you Mr. Ismael), nice executive lounge with superb staff service (thanks to Mr. Bagus, if I remember his name), in room the noise insulation from outside very effective, comfy bed and pillows, good hotel design, the room and the facilities. Thank you

This is a very good hotel in Surabaya, good location in the downtown, good services, and excellent breakfast with many choices. And it is only one-hour drive to the airport. I would recommend this hotel.

Was lucky enough to be upgraded to Executive Club for my 14 night stay and must admit we made the most of it. Breakfast cooked to order, afternoon tea, 6pm wine and great choice of cooked eats, cheese, cakes/puddings etc which meant we didn't need to go for dinner. Room was good with modern tv with lots of channels and enabling smartview from mobile/tablet (internet was strong throughout hotel). Bathroom was great with fantastic showers and a bathtub which filled quickly. Bed was huge and comfortable, blackout curtains and subtle lighting to enable sleep at any time and aircon worked perfectly and quietly. 3 restaurants on site for the odd night we fancied straying from the executive lounge. Restaurants were a little expensive perhaps but it's a 5 star hotel so to be expected. Pros: Good rooms, strong internet, great showers, Executive Club - OUTSTANDING staff/customer service in all areas of hotel and unbelievably charming staff. Cons: Desperados bar in the basement had good live music but was very disappointing (best avoided unless you are in a group).

amazing stay like always all the front office staffs are amazing

Frie day staff, convenient to the mall. Well appointed rooms although sound proofingnqith neighbouringneoom can be improved. Couldn't talk normally in the room due complain by an extremely sensitive neighbouring room guest. I could hear him especially his closing and opening of doors but he had to complain about my normal volume discussion in the room.

Where the heart is, everything shows. That happens with each and every one of our trips with the Accor Group. The one with Movenpick Surabaya is no exception. The heart was there, from the moment we stepped into the front door. FOM Amalia was there - all smiles, open arms to greet us. GM Eksi was a step away to get us started on our great Movenpick experience once more. It was all hearts, from each and every one we met from the ground floor More Lounge to the 21st, the Patito on 7th. Executive Chef Vanda was there in person to attend to us, whipping up the best meals we've had this trip, ensuring the right level of sweetness or saltiness, just right smoothness and spiciness; perfect as perfection should be. HM Lucky Idris was not far behind to add cheers to every encounter, making light every conversation. And, our room on the 21st was magnificent; couldn't ask for more - every amenity of creature comfort was there - comfortable bed, long bath, mini bar, you name it, they gave it. Through every detail, the heart shows; every greeting, personal and close by name, not from one member, but by every staff that came our way. Clear as daylight, this Accor Movenpick property is all hearts 💕. We were all welled up in our hearts. Thank you, Ibu Eksi; thank you, Pak Lucky, Pak Vanda; thank you, Ibu Amalia. You gave us a fulfilling close to our six days in East Jawa. Be assured we'll be back for more Hearts. Don't lose heart, if we take a little longer to come. Blessings.

The room was very spacious with a good amount of lounging areas. The best part is the bathroom that felt so exquisite and luxurious with a beautiful large bathtub. Service was very quick when we requested for extra towels, as well as our hairdryer not working. The only thing lacking in this room is the power sockets. There is only 1 area with power sockets which is by the work desk. There are none by the beds. This was inconvenient.

This is our first time visit Surabaya. We stayed for 2 nights 2 rooms. Everything was smooth but one thing that i dispointed was the guy staff at restaurant when we had a breakfast last day. In the front restaurant he asked for room number which was very normal i told him 2 rooms my kids 2 infant 1 my niece 1 and i told him my husband will be here soon then i walked to find our table and prepare my kids meal suddenly he came again with same question he said their SOP 1 room for 2 adults he asked how old my older kids. It doesnt make sense cause he can see my older kid far from ADULT he just 8 years old. And i told him i came here with 3 adult, 2 kids, 1 infant so whats the problem ??? I took 2 rooms. He said sorry at the end but its ruin my morning mood :( But the food was great by the way..

Great room ambience and comfortable mattress (especially that unique bolster which only this hotel has) ! Small room for improvement for your better : - access 24 hour for gym and pool. This hotel located in business district, would be advance if your facility able to accomodate your customer lifestyle. - quick check out access (provide check out box system). Your check out process take quiet time though.. Anyway, I always enjoy stay in here and thanks for welcome me with your food complimentary , Feby (I enjoy the spikoe here ^^).

Good and satisfied stay. What can I say more are impressive lobby greeting the guests on entry, efficient and fast check-in and check-out even the manager loyalty came to approach me ask how my stay experience (thank you Mr. Ismael), nice executive lounge with superb staff service (thanks to Mr. Bagus, if I remember his name), in room the noise insulation from outside very effective, comfy bed and pillows, good hotel design, the room and the facilities. Thank you

This is a very good hotel in Surabaya, good location in the downtown, good services, and excellent breakfast with many choices. And it is only one-hour drive to the airport. I would recommend this hotel.

Was lucky enough to be upgraded to Executive Club for my 14 night stay and must admit we made the most of it. Breakfast cooked to order, afternoon tea, 6pm wine and great choice of cooked eats, cheese, cakes/puddings etc which meant we didn't need to go for dinner. Room was good with modern tv with lots of channels and enabling smartview from mobile/tablet (internet was strong throughout hotel). Bathroom was great with fantastic showers and a bathtub which filled quickly. Bed was huge and comfortable, blackout curtains and subtle lighting to enable sleep at any time and aircon worked perfectly and quietly. 3 restaurants on site for the odd night we fancied straying from the executive lounge. Restaurants were a little expensive perhaps but it's a 5 star hotel so to be expected. Pros: Good rooms, strong internet, great showers, Executive Club - OUTSTANDING staff/customer service in all areas of hotel and unbelievably charming staff. Cons: Desperados bar in the basement had good live music but was very disappointing (best avoided unless you are in a group).

amazing stay like always all the front office staffs are amazing

Frie day staff, convenient to the mall. Well appointed rooms although sound proofingnqith neighbouringneoom can be improved. Couldn't talk normally in the room due complain by an extremely sensitive neighbouring room guest. I could hear him especially his closing and opening of doors but he had to complain about my normal volume discussion in the room.

Where the heart is, everything shows. That happens with each and every one of our trips with the Accor Group. The one with Movenpick Surabaya is no exception. The heart was there, from the moment we stepped into the front door. FOM Amalia was there - all smiles, open arms to greet us. GM Eksi was a step away to get us started on our great Movenpick experience once more. It was all hearts, from each and every one we met from the ground floor More Lounge to the 21st, the Patito on 7th. Executive Chef Vanda was there in person to attend to us, whipping up the best meals we've had this trip, ensuring the right level of sweetness or saltiness, just right smoothness and spiciness; perfect as perfection should be. HM Lucky Idris was not far behind to add cheers to every encounter, making light every conversation. And, our room on the 21st was magnificent; couldn't ask for more - every amenity of creature comfort was there - comfortable bed, long bath, mini bar, you name it, they gave it. Through every detail, the heart shows; every greeting, personal and close by name, not from one member, but by every staff that came our way. Clear as daylight, this Accor Movenpick property is all hearts 💕. We were all welled up in our hearts. Thank you, Ibu Eksi; thank you, Pak Lucky, Pak Vanda; thank you, Ibu Amalia. You gave us a fulfilling close to our six days in East Jawa. Be assured we'll be back for more Hearts. Don't lose heart, if we take a little longer to come. Blessings.

I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping 

The room was very spacious with a good amount of lounging areas. The best part is the bathroom that felt so exquisite and luxurious with a beautiful large bathtub. Service was very quick when we requested for extra towels, as well as our hairdryer not working. The only thing lacking in this room is the power sockets. There is only 1 area with power sockets which is by the work desk. There are none by the beds. This was inconvenient.

Good and satisfied stay. What can I say more are impressive lobby greeting the guests on entry, efficient and fast check-in and check-out even the manager loyalty came to approach me ask how my stay experience (thank you Mr. Ismael), nice executive lounge with superb staff service (thanks to Mr. Bagus, if I remember his name), in room the noise insulation from outside very effective, comfy bed and pillows, good hotel design, the room and the facilities. Thank you

Nestled in an enviable location, this hotel has rightfully earned its popularity among locals. Upon arrival, we were greeted by a team of amiable staff who extended a warm welcome. The breakfast buffet was exceptional, and we highly recommend trying the in-house nasi goreng. The spacious rooms, while lacking in some amenities, were otherwise comfortable. However, we did notice a slight odor of dampness and dust that was slightly unpleasant. One minor quibble we had was with the lighting - the dimming lights were not strong enough to provide sufficient illumination, especially after sunset. Additionally, we were disappointed to find only one pair of slippers provided in the room despite booking for two guests in each of our two rooms. Was this a cost-cutting measure? Our biggest issue arose when we arranged for the hotel's car service to take us to the airport upon departure. The driver first dropped off our parents at the domestic terminal, but it wasn't until later that he informed us of an additional charge to take us to the international terminal - despite the short distance between them. We had already paid a premium for the hotel's chartered car service, and it was disappointing that the driver did not disclose this additional charge upfront. While we understand the importance of profit margins, we believe it's essential to prioritize transparency and honesty with guests. Overall, this hotel was a decent choice for the price we paid. Despite the minor drawbacks, we enjoyed our stay and appreciated the friendly staff and excellent breakfast.

I stayed in Heritage studio room 58. The ambience of hotel gives you a feeling like you are Royalty and stay in this Heritage hotel with a history of Indonesia’s freedom era takes you back to the old times. It’s better to stay in Hotels like these which are historic yet have every modern gadgets in the rooms. It’s an experience which can’t be described in words. The Garden outside your rooms and a tea/ coffee in morning sitting in the bench in Garden makes life pause. There are many hotels in the vicinity but they are all standard hotels like Double Tree, Four Points Sheraton which are Urban new age hotels but very corporate types. It’s ok to break out sometime to explore hidden gems like these. Coming to Surabaya and not staying in Hotel Majapahit is a crime. Smooth check in and check out process. Very courteous house keeping staff, concierge and reception. From the maintenance standpoint doesn’t look a bit like it’s 100+ years old construction. Maintained so well and the furniture in the room gives you the vibes of history yet are so artistic. Do explore this extra ordinary Hotel in middle of a bustling street. A stroll in the night will boost up your mood. 100% staying in this hotel again whenever I come to Surabaya.

This is our first time visit Surabaya. We stayed for 2 nights 2 rooms. Everything was smooth but one thing that i dispointed was the guy staff at restaurant when we had a breakfast last day. In the front restaurant he asked for room number which was very normal i told him 2 rooms my kids 2 infant 1 my niece 1 and i told him my husband will be here soon then i walked to find our table and prepare my kids meal suddenly he came again with same question he said their SOP 1 room for 2 adults he asked how old my older kids. It doesnt make sense cause he can see my older kid far from ADULT he just 8 years old. And i told him i came here with 3 adult, 2 kids, 1 infant so whats the problem ??? I took 2 rooms. He said sorry at the end but its ruin my morning mood :( But the food was great by the way..

This is a very good hotel in Surabaya, good location in the downtown, good services, and excellent breakfast with many choices. And it is only one-hour drive to the airport. I would recommend this hotel.

I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping