AAnonymous UserLocation? Perfect. But let's talk about the rest...
Walking distance to The Bund and People's Square, convenience stores downstairs, a few casual eateries nearby—honestly, you can't beat that.
Would I recommend this hotel? Only if location is your absolute priority and you're skipping breakfast.
Booked this hotel on the morning of arrival. With limited options for 4 people in one room, this one looked good ”1 Queen bed and 1 Double bed”, breakfast included.
Checked in at 6pm, and the front desk said my room type wasn't ready yet, but they could offer me a larger room immediately. Great, I thought. Went upstairs, only to find a Queen bed + a sofa bed.
Went back down to request a swap, they handled it quickly. No complaints about that. But the communication could have been much clearer. Telling me the room is bigger is fine, but maybe mention that the ”second bed” is actually a sofa bed? Comfort-wise, a sofa bed is just not the same as a proper double, and it doesn’t fit for two.
The Room: Matched the photos but watch out
- Cleanliness was fine, basic amenities provided.
- The bed was actually comfortable. Slept well.
- TV remote was broken – didn't really affect us since we weren't there to watch TV, but worth noting.
- Flooring could be a hazard – some uneven, slightly sharp areas that weren't comfortable to walk on barefoot.
Housekeeping: The warmest part of our stay
A special shout-out to the housekeeping lady on the 5th floor. We only stayed 2 nights and didn't need full cleaning—just wanted fresh towels in the morning. She was genuinely attentive, proactively checking if we had enough bottled water or toilet paper without us having to ask. Her warm, thoughtful attitude stood out in the best way.
Breakfast: Good food, but chaos and attitude
The breakfast spread itself was decent—quite a variety. But the management of the breakfast area? A mess.
You get checked in at the door and then left to find your own table.
- Day 1: Walked around for 5 minutes. No table. A cleaning lady helped us find one outside the dining area.
- Day 2: Same thing. When I pointed it out to the breakfast receptionist at the entrance. To be fair, she did go inside to look for a table for us. Even she couldn't find one. She walked around, came back empty-handed, and still had that unhappy look on her face. I get that she tried to help, but the attitude? Yeah, that part stayed.
Also, some guests' behavior was unexpected, half-eaten bread left at the coffee station, guests packing food into their own containers. Not the hotel's fault, but it added to the chaos.
Lobby: Actually quite nice
Gotta give credit where it's due—the lobby is lovely. There's a piano, comfortable seating areas, and a mobile library with books. It's a genuinely relaxing space.
The Final Straw:
Last day. Check-out time. Staff handed us a small gift, hand cream souvenir. Nice, right? Except they insisted we leave a positive review on Trip.com right there, in front of them. Came the comment: ”But we already gave you the gift.” Said in a tone that made it feel less like a gesture and more like a transaction.
I declined and said I'd do it later. Her face dropped immediately, then turned to other staffs, started speaking in Mandarin, and the way the others looked at us was uncomfortable. Like we were the difficult ones.
Look, I get it. Reviews matter. Hotels need them. But asking for reviews should be done with zero pressure. This felt forced, awkward, and left a sour taste right at the end.
And honestly? It made me even more determined to write this review honestly. Because this is what actually happened.
Show more