Posted on Oct 17, 2025
Wenshuangyu
What a fantastic hotel! I was genuinely surprised and delighted when I saw my room upon check-in. I had requested a quiet room and ended up with a corner room, which offered an amazing view from its corner windows. The warm sunlight streaming onto the corner sofa made for a super comfortable spot to relax and soak up the rays. The room design was very well thought out, and surprisingly, the bathroom featured a three-part separation (toilet, shower, and sink are separated). There was even a full cart for making hot water and coffee. It felt quite luxurious! The breakfast was incredibly rich and varied, and the front desk staff were very welcoming and frequently checked in to see how my stay was going. It truly was a surprisingly delightful experience. The location is also excellent; just over 200 meters away, there's a tram stop, and a few stops will take you right to the city center. It's perfectly situated away from the hustle and bustle of the central area. Highly recommend!
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Price per night from:AED 417
Posted on May 14, 2026|Cool Classic
Guest UserEverything was excellent! Great location, right in the heart of everything, yet quiet. The staff were very, very friendly, and many spoke Spanish. The bed and pillow were fantastic, and the bathroom was very comfortable and clean. Thank you!
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Price per night from:AED 680
Posted on Nov 1, 2024
Chiu
The hotel is conveniently located next to the Reims train station, but reaching it was more challenging than expected. You need to exit the station through a specific platform exit that’s not easy to find, as there is little to no signage. We took the wrong exit, which added an extra 15 minutes to our walk to the hotel.
Upon arrival, we were quite surprised by the reception—or rather, the lack of a traditional one. It consists of just a small coffee table with a single computer, where one staff member manages both check-ins and check-outs while constantly running back and forth to assist guests. Initially, I thought this was just a secondary station and that a more formal reception area existed elsewhere, but that wasn't the case. I couldn’t understand how one staff member could handle all the guests with such limited resources, especially during busy periods. I suspect it could easily become chaotic during peak hours.
The room itself was quite small, and breakfast was not included in the rate. However, the hotel had an interesting offer: if we opted not to have housekeeping during our stay, they provided two complimentary glasses of champagne. We were happy with this arrangement, as we usually prefer not to have anyone enter our room during a short stay. We did enjoy our two glasses of champagne at the bar after dinner, which was a nice touch.
That said, with no breakfast included, there might be better value options available in the area. It's also worth noting that finding a place for breakfast near the hotel wasn’t easy, with limited options within a 5-minute walk.
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Price per night from:AED 706
Posted on May 24, 2025
Yuyuyuyuan
The hygiene is OK, and the bed in the room is quite comfortable.
The design of the bathroom is a bit strange, but it is no problem to use it. The room is a little small, but the space design is quite reasonable, so it is not a problem to spread out the suitcases.
The good thing is that the club has a relatively large business area and lounge area, and you can go in at any time to have some drinks, coffee, and snacks. There are few types, but it is better than nothing~
The nearby parking lot needs to walk for six or seven minutes. The hotel has a preferential price. You need to ask the hotel for a coupon before checking out
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Price per night from:AED 516
Posted on Oct 8, 2025
America7146
Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience.
The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression.
That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing.
We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned.
Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating.
In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel.
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Price per night from:AED 591
Posted on May 10, 2026
Paphon HirunyachokeIf you are looking for a tranquil escape where you can unwind in peace, you may want to look elsewhere. While the Hôtel & Spa RÉGENT Petite France boasts a stunning aesthetic and an unbeatable location in the heart of the historic district, the actual experience is far from serene.
The building itself is immaculate—the cleanliness and amenities are top-tier, and you can’t fault the ”Instagrammable” views. However, the atmosphere is surprisingly high-energy and restless. It feels more like a bustling crossroads than a quiet sanctuary.
The Service Gap
The most jarring part of the stay is the service. For a hotel that presents itself as a luxury spa destination, the staff interaction is disappointingly cold and inefficient.
• Lack of Hospitality: Don't expect a warm welcome or proactive assistance. The service feels transactional at best and dismissive at worst.
Verdict
If you just need a clean, beautiful room in a prime spot and don't mind navigating a service-less, high-traffic environment, this works. But if your goal is to be pampered in a quiet, stress-free bubble, the service hurdles here will likely leave you frustrated.
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Price per night from:AED 983
Posted on Jun 19, 2025
Guest User
no electric kettle or hair dryer. check in and front desk are only available from 5-8pm which may mean you have to schedule around it. luggage storage is not available after 8pm. no air conditioning in the room, and the outside noise is loud if you open the window (but the room provides a fan which i unfortunately did not see until the next morning). the location is a bit inconvenient, about 20mins from the city centre. at the very least, the service is warm and welcoming, but overall i would not book this place again.
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Price per night from:AED 221
Posted on Dec 29, 2025
Guest User
The staff was really not friendly, when a guest goes she would sigh in front other guest in waiting. Unlike described in Trip.com sauna is not included and it’s 15 eur for guests. (It’s described only swimming pool is with additional charges)
The bed was not clean, we’ve noticed some hairs…
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Price per night from:AED 444
Posted on Jan 11, 2026
Guest User
I checked in late at night and had to check out early the next morning to catch the first train, which I'm sure was a hassle for the staff, but they handled it gracefully. The room was clean, and there were two oil heaters, so there were no issues with warmth. It's a bit of a walk from the station, but certainly manageable. If I ever visit this area again, I'd definitely consider staying here.
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Price per night from:AED 198
Posted on Apr 15, 2026|Executive King Room
Guest User
The hotel was very good and satisfactory. We stayed here while attending a conference, and the breakfast was generally quite good, though the housekeeping seemed a bit unenthusiastic about their cleaning schedule.
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Price per night from:AED 357