Layout is nice and comfortable. The kids love it. I like the drawers provided under the beds. Initially I was worried about lack of a cabinet for clothes. Water dispenser is very well used by us. Plenty of power sockets near the bed.
Swimming pool had a great view. Chlorine taste was crazy strong though. Kids thought the water was salty.
Biggest gripe is that this place is too popular. 4 lifts serving the 30+ levels of patrons are not sufficient. During peak periods like meal, arrival or checkout timings, we waited more than 15mins to get into the lift.
Overall very pleasant stay.
This hotel is excellent. It's brand new and completely odor-free. The rooms even have water purifiers for direct drinking, and hot water is readily available – a huge plus since most hotels in Malaysia don't provide bottled mineral water, and buying it outside can be quite cumbersome. The room design is superb and very well-suited for Chinese guests, with brand new kitchen utensils too. The hotel's location is also fantastic. Just a short walk away, you can catch a free bus for sightseeing around Penang. It's less than a 10-minute walk from the former site where Sun Yat-sen founded the Tongmenghui, and GAMA Supermarket is also within walking distance, offering great products at reasonable prices. You can take the free bus to many attractions. It's also conveniently located about a 30-minute drive from the airport. Plus, you can easily get to the jetty to catch a ferry to Butterworth and then take a train to Ipoh, or even directly to Kuala Lumpur. All in all, it's incredibly convenient and definitely worth staying. This hotel is a perfect choice for a trip to Penang.
We had a wonderful stay at this apartment in Penang. The location is very convenient — easy access to both the town area and the airport. The apartment is beautiful, clean, and very well-maintained. The facilities and equipment are complete, making our stay very comfortable.
We truly enjoyed staying here and will definitely choose this place again on our next trip to Penang. Highly recommended!
The hotel's location is excellent, convenient and safe, with plenty of dining options nearby. The room is spacious, and the environment is pleasant. The service is also very prompt. I'll definitely choose this hotel again next time. Great value for money!
We had a very cozy, aesthetic, clean, homey, and quiet stay at this place. I love the self check-in/out process. The complimentary breakfast is also nice. The main appliances such as the water dispenser, refrigerator, toaster, washing machine, and cooking stove made our stay convenient and comfortable. They also have helpful staff here. 😊 The room was so clean and colorful with toiletries and flipflops. I will definitely stay here again on my next trip.
Although we only needed a one bedroom apartment, we booked a two bedroom as that was all that was available at the time. We were really looking forward to having some space after spending the last couple of weeks in hotel rooms, so we were pleasantly surprised when we were offered a 3 bedroom apartment as none of the two bedrooms were ready. It was fabulous, lots of space and way up on the 32nd floor which makes for quite the view. Great place, the pool was fantastic and it's in a great location with a small beach out front (note this is not walkable at high tide).
Thing that could be better is a few more supplies/furnishings. Although we had a balcony, there were no tables or chairs for outside (we did ask but nothing was available) and although we had dishes and cutlery for 6 people there was only one medium sized frying pan and one medium sized saucepan, which made for some creative cooking. But we would go back again especially for a longer stay.
I had a very pleasant stay at the hotel and was especially impressed by how clean and well-maintained everything was. From the moment I arrived, the lobby looked spotless and welcoming, which gave a great first impression. The room itself was extremely clean, with fresh linens, neatly arranged furniture, and no signs of dust or dirt. The bathroom was also well taken care of, with all amenities properly stocked and sanitized.
Housekeeping clearly does an excellent job, as the cleanliness was consistent throughout my stay. The environment felt comfortable and relaxing, making it easy to unwind after a long day. I also appreciated the attention to detail, as even small areas like hallways and common spaces were kept in great condition.
Overall, I had a very positive experience. The high standard of cleanliness made my stay much more enjoyable, and I would definitely recommend this hotel to anyone looking for a comfortable and hygienic place to stay.
The hotel has two floors with about a dozen rooms. While it's quite basic, it's clean and hygienic, offering good value for money. The shared bathrooms are also convenient.
There's no sign or guesthouse name outside the hotel, and its exterior looks almost identical to the surrounding buildings. A useful landmark is the large mural of a blacksmith forging iron on the side of the hotel—don't miss it. The hotel's location is also quite convenient; it's not far from the attractions, as the George Town UNESCO World Heritage site isn't very large.
It's a self-check-in hotel, so please note that the main door password and room password are sent via messages on the Ctrip app. I rarely check app messages and was looking in my email, almost missing them.
The power outlets in the room don't require an adapter for charging.
Everything was fine except the parking charges, which were completely mishandled.
I was clearly told it would be RM9 per day with multiple entries and exits allowed. Yet on the second day, I was charged RM18 on my first exit. Naturally, I assumed it might include an advance charge for the third day.. but then on the third day, I was charged another RM9 anyway. That makes absolutely no sense.
I raised this at reception during check-out, and I was told to text a provided number. I’ve sent multiple messages and no response whatsoever. Completely ignored.
Yes, it’s “just” RM9 extra. But that’s not the point. If this is how casually you handle even small discrepancies, what does that say about your overall standards? And how many other guests are being overcharged without even realizing it?
Frankly, this is unacceptable and extremely disappointing.
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GGuest UserWhat I liked: quick and convenient communication with the administrator during check-in. The room offered good value for money. What I didn't like: The pool rules weren't supported by its infrastructure. There's nowhere to change into dry clothes, but you're not allowed to leave in wet ones. The floor in front of the pool gets scorching hot in the sun, yet they require you to walk barefoot, even without slippers. They even came up with a dress code for visiting.
DDany S.Pros: infinity pool, spacious flat, responsive customer support. Our flat had a sea view but also view on a cemetery, which isn’t mentioned so flagging it as some people may be sensitive to it. They provide towels but would suggest guests to bring their own if they plan to go to the swimming because asking for additional towels is at an additional cost.
Cons: A/C in common area is shut off from 5pm to 8/9am the following day, so it feels very stuffy. Whilst I’m pro energy savings and sustainability, I think this is too extreme. Perhaps, worth considering extending A/C operations time to 8/9pm to 7/8am to make it more comfortable for residents and guests. Also the flat we rented was advertised for 9-10 pax, but it only fits 8 max. It didn’t bother us because we were only 6 but making a note here for awareness
Note: If you’re a durian lover, this place doesn’t allow you to bring some back to the flat. We found out too late, otherwise we would have gone to a different place
龚龚永昕At this price point, it's fantastic value for money. I'd definitely return. Although the location is a bit far from GT, I would still consider it for future stays as it's not far from the commercial area, and transportation is decent.
LLai Fee ChingWe decided on our overnight trip to Penang at the very last minute but still managed to secure this unit and check in on 29th Dec 2025, since it was impromptu, prices were not cheap. It was difficult to find good and reasonably priced accommodation just after Christmas before New Year. However, I must say this unit was a good find. Not cheap but reasonably priced due to high season but I must say that it was easy to book, check in and out, everything went smoothly. Communication via Whats App and Check in details were sufficient, did not have any difficulties in finding the place and parking was good. Location is excellent.
This place is in Georgetown, we did do GRAB if we wanted to go to places which were difficult to find parking and the rest which were further we just drove to where we need to go. For dinner, the young adults walked back from Citadines Hotel area (happening place with hawker food round the corner and a shopping mall) and had a great time discovering new F & B outlets. The rest of the senior citizens of course, took a GRAB car and quickly got back to the unit to rest and had a nice cuppa tea before bedtime. The following morning, it was breakfast at Pulau Tikus market, nearby as well. Old hawkers are still around there, so food is good. There is a great Nyonya restaurant in that area as well though we could not go this time round as we ended up at Oceano Symphony. Another story to follow up if you are interested.
Our family enjoyed our stay at the unit, decor was good and facilities were well-kept, clean and sufficient. The view is lovely (high floor) - do have a good seaview, stretches from Living room all the way to the Master Bedroom. Also you have 2 convenient shops downstairs in case you need to grab a sandwich or drinks.
SSE LooiOverall we are satisfied with this hotel but there are one thing I want to highlight. After check out the lady whom I liased with when I checked in told me that there are a burn mark on the bedsheet & also mattress protector and she will forfeit my deposit of RM50.
I then asked my niece who slept on that bed & she said the burn mark was initially there but she doesn’t know that she must inform us about it.
I’ve tried to explained to her many times that my 11 years old niece was sleeping on that bed & none of us in that room smoke or using any electrical appliances such as hair iron or curling iron or which non of us have with us so how can we the burn mark appeared there. She kept insisting that it was a fresh burn mark and she won’t let her hotel guests sleep with a burn mark bedsheet.
This is totally a scam to us as I travel with my mum, my husband, niece (11 years old) & nephew (10 years old) could caused the damage as claimed. I do not have choices but just accept it as the lady keep saying that my deposit is not even enough to cover. Am not sure why they used such a tactic towards a family with kids and I have never had this problem in my entire booking with Trip.com.
It was our mistake that we didn’t check the hotel room condition as we checked in very late - 8:26pm and all of us are really tired from travelling long journey.
I’d say it was caused by their own staff which are 2 Bangladeshi guys who handle housekeeping but they blamed it on my family. Of course they won’t admit it as the lady keep saying they won’t provide burn bedsheet.
This is totally not fair to me and one of the staff keep insisting me to pay the deposit when I arrived.
AAlways on the tripThis is a homestay, a pretty good one! Add the landlord on WeChat in advance, and you will get answers to any questions. You can communicate with any questions first, and any problems during your stay can be solved smoothly. The suite is a building in a building, with a large space that can accommodate 5-6 people. The floor-to-ceiling windows in the living room can see the sea view without dead ends. The room facilities are very complete, even equipped with washing and drying machines, kitchen utensils, tableware, etc. It is a good choice for travelers who stay longer and have cooking needs. But I still emphasize that this is a homestay, there will be no hotel services, no daily room cleaning, garbage cleaning, towel and bed sheet replacement and other services (if there is a need, you need to contact the landlord in advance and arrange at your own expense), so if you can't accept this form of accommodation, it is recommended not to choose it!
GGuest UserThe young girl staff very polite and friendly
I feel touch
The location is very conveniently
Outside from the hostel just opposite there has many of restaurants and shops
It has different types of food and desserts
The price is reasonable
It’s quite clean
Call grab is convenient also
I think I will be back again
GGuest User- Location is strategic
- Cleanliness is good, all plug points can be used and wifi connection is strong too.
- limited parking space,
- Self check-in, owner will give you instruction before you arrived.
- feels like home.
- good place to stay.
AAlfredo KA nice capsule bed. i had a quiet night and very pleasant stay here for the 3D2N.
The Location, cleanliness, and service are all excellent. Another thing is that we were able to enjoy and experience the breathtaking New Year's countdown fireworks from the historic skyline of Georgetown City at the hotel's common area terrace. See the photo taken during that time below.
First of all, the hotel itself is absolutely beautiful.
The Malaysian Chinese lady owner was incredibly kind and always willing to help, which made my stay feel even more welcoming and personal.
As soon as you step outside the hotel, many major tourist attractions are within walking distance, so the location is very convenient.
Aside from that, the room was very clean, cozy, and charming, perfectly capturing the old Penang vibe.
Overall, it’s a simple, compact, and lovely hotel that I truly enjoyed and would happily recommend.
Overall, the experience at the hotel was really fun, there are many good features about it, such as the location, and the facilities.
And the price is affordable too. Thanks for a wonderful time. Housekeeping change towel every day.
Is a Great location, lots of restaurants, great staff, the bathroom is downstairs but it's OK. I would definitely recommend it
Basic but all you need for a short stay! Great wifi and aircon, and such a convenient location.