Hotels With Airport pickup service in Heredia, Costa Rica

We stayed at this hotel at 3 occasions between February and March 2024 and it is a good hotel for a short stay. Rooms, amenities, breakfast, ..., all very enjoyable. I would especially like to mention the front desk clerk Andrey Gomez who was very professional and attentive, with a 'let's solve the problem' attitude. This can not be said about our shuttle driver. We needed a shuttle to the airport (outside the hours when it is free) and the driver was late and upped the pre-arranged price en route to the airport. Due to a misunderstanding with my co-passenger (my mistake) I overpaid the driver, who did not blink and cashed the money, giving himself a 50% tip on an already overpriced ride. This person should be fired immediately.

We stayed at the Wyndham for the pools but unfortunately weather didn’t cooperate with swimming. Hindsight we should have booked elsewhere. We checked in without a hitch, the front desk staff is super friendly and very helpful. The first room we were in was hot and had no Internet connection. When I called the front desk and asked about this I was told it was a temporary issue and being worked on. Coincidentally enough a family member who was leaving a day earlier stayed at the same hotel and in the same room the night before and had no Internet either. I called the front desk the next morning and asked to switch rooms to one with Internet service because we had kiddos that needed to do schoolwork. They were very accommodating and fulfilled our request. We moved to a room facing the pool which had a nice terrace with a table and chairs. terrace Unfortunately, though Wi-Fi service in that room was very sporadic and you could only connect if you were in certain spots of the bedroom. If you moved your phone slightly Internet connection was lost. The beds in both rooms were extremely uncomfortable, you could feel every spring as you moved. Pillows were nice and fluffy and comforters were a nice down and very plush. Both rooms were extremely hot. The first room we had to have someone come and try to turn the air on. The second room we just gave up and slept hot. The first night we ate at Pirates and food was so so prices were just right. We ate breakfast in the only open restaurant and it was not worth what you pay for. Thankfully though they did not charge us for our children.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

When I arrived late at night, I was worried about seeing the comments that were inconvenient, but fortunately there was no inconvenience because there were managers when I arrived. Very kind, so it was good. The facilities inside

I stayed at the hotel and it was an unforgettable experience. The rooms were comfortable and modern, offering everything needed for a relaxing stay. The staff was extremely friendly and helpful at all times. From the reception to the cleaning service, everyone was eager to assist with a smile and a positive attitude. The facilities, such as the gym and the pool, were impeccable, and it was evident that they received regular maintenance. Additionally, the hotel’s atmosphere was very peaceful, perfect for unwinding after a day of exploring the city. I highly recommend this hotel to anyone looking for a pleasant and worry-free stay.

We had a group of 12 visiting C.R. for a week. The hotel did a fantastic job pre-arrival with clear communication and very quick email responses. When we arrived, everything was exactly as planned. Throughout the visit the staff at the hotel was friendly and accommodating. We had every breakfast there and 3 dinners. The food is great and reasonably priced. When you arrive, the hotel does look a little surprising- the pictures look as if it is in a nature preserve, however, the hotel is actually right on the main street in town. This ended up being perfect. We could easily walk to the grocery and amazing bakery - but the hotel grounds really do seem like you are in a preserve. We had a beautiful owl right outside our patio the entire trip. The monkey's came by everyday and you didn't hear any sounds of ”town”. The rooms were good size with a large shower and air conditioning. There is a TV in the room but we never watched it- there was too much going on outside to stay in the room!! If you are looking for a well priced, comfortable, convenient and interesting hotel- this is your place!

We stayed at this hotel at 3 occasions between February and March 2024 and it is a good hotel for a short stay. Rooms, amenities, breakfast, ..., all very enjoyable. I would especially like to mention the front desk clerk Andrey Gomez who was very professional and attentive, with a 'let's solve the problem' attitude. This can not be said about our shuttle driver. We needed a shuttle to the airport (outside the hours when it is free) and the driver was late and upped the pre-arranged price en route to the airport. Due to a misunderstanding with my co-passenger (my mistake) I overpaid the driver, who did not blink and cashed the money, giving himself a 50% tip on an already overpriced ride. This person should be fired immediately.

PROS: Very clean, air conditioned and modern for a good rate. Wifi and decent breakfast included. The stromanthe triostar plants in the lobby were very nice. CONS: Staff is miserable and takes no accountability for customer service. Stephanie literally lies to your face and tries to overcharge you. Examples: -”oh your safe is broken? just reset with code 123456.” nope. the safe code was set by a previous guest and left open so this didn't fix the problem. We had to take all our valuables on a 13 hour tour because of this - very inconvenient. -”oh, you need another towel because we only gave you 2 despite 3 people in the room? we'll send someone up right away”. no one ever shows. when you call back, if they ever pick up, they say the same thing. -”your shuttle from the airport is confirmed and the driver will have a sign with your name on it” nope; after a long trip we had no one to pick us up. The driver didn't have my booking (he had another name on the sign), so he called the hotel and they confirmed nothing had been booked for us. -”well there's no booking because you obviously have to book it in advance; how would we know you need a shuttle?”. Excuse me? Yes, in fact, I did book it in advance and showed them the email chain (7 emails) with her own confirmation 3 days earlier! -”ok so you found the driver, perfect”. No, not perfect as we've been searching in the sweltering heat, walking up and down through the crowds for 45 minutes with a small child after a long trip. An apology, not a dismissal would be more appropriate in this situation. After speaking to the driver and Stephanie (we are still in the heat outside the airport), Stephanie who confirmed the booking by email then blamed her colleague who in fact didn't book it, And, they still charged us $16 USD for it - which was like rubbing salt in the wound. -”it will be an additional $20 USD for the shuttle” - when they previous told me $16 USD (thankfully in writing) -”it will be $16 USD to have a child in the room” - when my confirmation clearly shows children stay free (thankfully in writing) -guests aren't ”allowed to use the stairs”; long wait for the elevator

We stayed at the Wyndham for the pools but unfortunately weather didn’t cooperate with swimming. Hindsight we should have booked elsewhere. We checked in without a hitch, the front desk staff is super friendly and very helpful. The first room we were in was hot and had no Internet connection. When I called the front desk and asked about this I was told it was a temporary issue and being worked on. Coincidentally enough a family member who was leaving a day earlier stayed at the same hotel and in the same room the night before and had no Internet either. I called the front desk the next morning and asked to switch rooms to one with Internet service because we had kiddos that needed to do schoolwork. They were very accommodating and fulfilled our request. We moved to a room facing the pool which had a nice terrace with a table and chairs. terrace Unfortunately, though Wi-Fi service in that room was very sporadic and you could only connect if you were in certain spots of the bedroom. If you moved your phone slightly Internet connection was lost. The beds in both rooms were extremely uncomfortable, you could feel every spring as you moved. Pillows were nice and fluffy and comforters were a nice down and very plush. Both rooms were extremely hot. The first room we had to have someone come and try to turn the air on. The second room we just gave up and slept hot. The first night we ate at Pirates and food was so so prices were just right. We ate breakfast in the only open restaurant and it was not worth what you pay for. Thankfully though they did not charge us for our children.

When I arrived late at night, I was worried about seeing the comments that were inconvenient, but fortunately there was no inconvenience because there were managers when I arrived. Very kind, so it was good. The facilities inside

I stayed at the hotel and it was an unforgettable experience. The rooms were comfortable and modern, offering everything needed for a relaxing stay. The staff was extremely friendly and helpful at all times. From the reception to the cleaning service, everyone was eager to assist with a smile and a positive attitude. The facilities, such as the gym and the pool, were impeccable, and it was evident that they received regular maintenance. Additionally, the hotel’s atmosphere was very peaceful, perfect for unwinding after a day of exploring the city. I highly recommend this hotel to anyone looking for a pleasant and worry-free stay.

We had a group of 12 visiting C.R. for a week. The hotel did a fantastic job pre-arrival with clear communication and very quick email responses. When we arrived, everything was exactly as planned. Throughout the visit the staff at the hotel was friendly and accommodating. We had every breakfast there and 3 dinners. The food is great and reasonably priced. When you arrive, the hotel does look a little surprising- the pictures look as if it is in a nature preserve, however, the hotel is actually right on the main street in town. This ended up being perfect. We could easily walk to the grocery and amazing bakery - but the hotel grounds really do seem like you are in a preserve. We had a beautiful owl right outside our patio the entire trip. The monkey's came by everyday and you didn't hear any sounds of ”town”. The rooms were good size with a large shower and air conditioning. There is a TV in the room but we never watched it- there was too much going on outside to stay in the room!! If you are looking for a well priced, comfortable, convenient and interesting hotel- this is your place!