Luna Miramar Club

I genuinely don’t know how Luna Miramar Aparthotel is still operating under a 4-star rating. My week-long stay here was nothing short of appalling, and I left feeling angry, disappointed, and completely let down—especially after paying nearly £900 for what was supposed to be an all-inclusive holiday. Let’s start with the staff. Aside from Daniel at the bar, who was genuinely kind and helpful, the rest of the staff were incredibly rude and unwelcoming. Every time we asked for something we were entitled to—like a drink or fresh towels—we were met with eye rolls, dirty looks, and a general attitude that made us feel like an inconvenience rather than guests. It felt hostile and judgmental, and it created a tense atmosphere that no one wants to experience while on holiday. The hygiene was absolutely disgraceful. Our room was cleaned only once during the entire week, and that “cleaning” consisted of nothing more than changing the bedding and a quick mop, which did nothing. The floors were filthy—our white socks turned black after walking around for just a few minutes. Towels and toilet paper weren’t replenished; we had to ask repeatedly and waited two days to get basic essentials. We weren’t the only ones either—other guests shared the same complaints. To top it off, there was vomit in the stairwell that remained there for the entire week. No one cleaned it. It was just left to fester, stink, and spread across the stairs—a blatant health hazard. The food was another huge letdown. The all-inclusive buffet was shockingly poor—limited options, often cold, and completely unappetizing. Out of the 7 nights, we were forced to eat out for nearly every meal, costing us an extra £200–£300 just to have something edible. For a 4-star hotel, this is completely unacceptable. The rooms were dated and depressing—like something out of the 1980s and nothing like the photos shown online. Even worse, as a qualified electrician, I was horrified to see exposed live terminals in the light fittings. This isn’t just poor maintenance—it’s dangerously unsafe and poses a serious risk, especially to children or taller adults. The hotel is clearly not being held to any reasonable safety standards. If I hadn’t been travelling with a large group of friends and family, I would have left Luna Miramar Aparthotel immediately and booked alternative accommodation elsewhere. The only reason I stayed was because I didn’t want to be separated from the rest of my party. No one should have to endure such poor conditions on a holiday they’ve paid good money for. Considering the unacceptable hygiene, rude service, unsafe conditions, and inedible food, I genuinely believe a refund is the very least that should be offered. This experience fell far below even basic expectations, let alone those of a so-called 4-star hotel. Overall, this was one of the worst hotel experiences I’ve ever had. Between the unhygienic conditions, rude staff (with the exception of Daniel), terrible food, and unsafe r

This hotel is a complete and utter dive. I don't have a single good thing to say about this hotel. This is less than a 1 star hotel. Every terrible review is as accurate and as terrible as I sounds. I would never have booked this hotel, only a set of ****** would book this hotel but unfortunately we had no choice about this hotel, it was booked for us, and without allowing it to be booked for us, our son would not have been able to participate in an event we were attending. We arrived outside the hotel and it looked horrible even from the outside, painted grey with a sign with some of the bulbs out saying NA MIRAMAR and 4 stars underneath. Onci in reception we were checked in by staff who really looked like they had drawn the short straw. Asked to hang fire 30 mins for our room to be ready. The reception itself want too bad and a video playing on loop showing all these beautiful rooms We went out to the pool area which was also horrible. The white of the sun beds and the tables were filthy, some of them so black they haven't been cleaned for years. Weeds and grass growing out between the block paving, bins that looked like they belong in a hospital, tiles missing from pool side, tiles lifted up in the pool with mould growing round them. Pool bar open but disgusting and expensive. Back into the hotel the halls were disgusting, old red tiles, grotty looking walls, like being in a hospital rather than a hotel. Picked up key from reception and headed to room (518). We walked in the room, one bedroom and a pull out bed in the living room area to sleep a family of 4. 1980s furniture, everything was well dated. A previous probably disgruntled customer had left a bogie on the horrible ***** of green wallpaper in the bedroom. When we took a shower it was forcing air from the kitchen sink and stunk like a rotten food smelly fart. This wasn't even the worst of it, we killed 2 cockroaches and one got away. We heard another lady in the same predicament had to move rooms as she had her ankles bitten and swelled up. We thought it couldn't get any worse but then we went for breakfast. Suffice to say, I had the full breakfast on my first day which also turned out to be the last day. The food was not edible. Idodged breakfast most of the week and only had the baked cakes and doughnut if I really had to. Fortunately we spent all day at competition, afternoon on the beach, and evenings out in new town, old town or one of the many restaurants. Drinking enough on an evening helped me get over the creepy crawlies I knew I was sleeping with. If we did get back to the hotel earlier than desired then we would sit in reception with a few beers to prepare for a terrible night's sleep. I kid you not, I'd have dragged a mattress into the toilets in reception and slept there if I could. There wasn't even a bar open in the evening. In fact we discovered that the hotel had been closed for a week at end of season and was only reopened for our team to stay, using a sk

We thoroughly enjoyed our stay here it was clean relaxing and in a convenient location ..Those are the positives...The negatives were the gym advertised was non existent no entertainment so had to venture outside..The pool bar was crazily expensive 9 euro for a beer whereas you can get it for 2 euros most places snacks were also expensive best just going to the intercontinente...And my biggest gripe was no tea towel or frying pan and a huge gap in our bed ...No cuddles all week...The hotel room was self catering so should have had those basic amenities. I'd stay again but come prepared fgs shouldnt have to bring a frying pan🤣