Extended Stay America Suites - Atlanta - Alpharetta - Northpoint - West

As soon as we walked in we were treated like family and that means alot to us. We are mostly grateful for Devron, he was a blessing. Devron was always kind and accommodating even when he was tired. This place had an assistant manager who was kind of quirky but you could tell she loved her job and wanted everyone to have a great experience while there. If you need a place that will let you relax and let your hair down please head on over to Extended Stay America-Atlanta-Alpharetta _Northpoint-West

In town for socccer tournaments. Was skeptical after some of the reviews but it was a pleasant. Chris and Mary very polite and helpful. Only complaint was the sofa bed. Every spring felt and mattress had rust marks from metal frame. Chris gave us extra bedding to pad it. Would stay again.

Sleezy, seedy, smelly building staffed by rude, unprofessional personnel. Unfortunately, failed to read reviews before reserving a room, but soon learned our experience wasn’t unique. Arrived to check in at 2:40 for 3:00 checkin time and told our room was given away because we chose not to pay extra fee for “early checkin”. Apparently a reservation means nothing. Asked when a room would be ready and told “I don’t know”. Moments later heard clerk speaking to cleaning staff that 218 was ready and he then refused to acknowledge that or give us the room. I was then lectured on my poor attitude. Walked across to their East building and discovered the building was also old, rundown and smelled. Asked to look at a room and found it smelled of cigarette smoke. Entry and halls had worn carpets and damaged furniture and walls. Returned to West facility and told by nasty clerk he would not offer us a room. Unsurprisingly, I quickly found an alternate lodging option at slightly higher rate and exceedingly higher quality. Save yourself the trouble and skip this organization at all costs unless you’re ok with questionable ethics, customer service, or quality.

I just met the new GM Candis she is full of light and energy. Staff is awesome! I think this new manager is a good fit. Compared to the last. She interacts with everyone very out going. I never leave reviews. So this says a lot

Great hotel for the price! A lot of of room to park with two convenient gas stations within walking distance . A lot of room to park! Staff is very friendly and on point , whatever you need no matter what time they will accommodate you!