Grand Ankara Hotel Convention Center

The queen room is great

This hotel is huge and beautiful and when you enter, you think you are entering a palace. Sadly, when you reach your room, you think you are in the servant quarters in the palace. The twin beds were low to the ground and rock hard with a dip in the center. The pillows were hard as well. The refrigerator kept blinking on and off and since the door was glass, it was disturbing so we unplugged it. The threshold to the bathroom is a raised slab of marble with square edges. I tripped over it and and my little toe is still complaining. The bathroom door did not close over that threshold. Although the room left a lot to be desired, the breakfast was amazing with a huge variety and very good.

Staff are number one, I left my coat with my passports and considerable amount of Money in lobby overnight, and the day after I was called by reception and my coat was delivered to me with all moneys and passports inside, I congratulate to the owner of hotel, Mr. Osman first and to hotel management also very staff member who are fantastic people. It is very valuable to have such personnel at this time. breakfast fantastic, staff on top of everything, location number one, all amenities very good, that you can not expect more from a 50+ years old 5 star hotel, I have been in Ankara twice and only at this hotel. congratulation for the Hotel for everything.

The facilities, rooms, and the morning breakfast were wonderful. This is a nice place for business traveller's, unfortunately this NOT a great place for families. Throughout our stay, the staff made us feel incredibly unwelcome in this place, as if we were much lower on the scale of importance than their business / government official guests. Whether we were in the lobby, visiting the pool, using the stairs, etc my wife and I were asked repeatedly if we just came off the street and whether we were really guests at the hotel. One or two times is fine, but after 8-10 times you begin to feel a bit unwelcome. The workers at the pool looked like they had never seen children before in their facility. One worker tried to tell us that our older children can only use the toddler pool, and that the normal pool was only for adults! When our family of 5 asked for pool towels they gave us 2-3 towels. When we asked for more towels later they took 5 minutes to call their boss and count out our previously used towels, while our children stood their shivering in the cold. They eventually gave us the towels but we were told that the reason for the delay was because we don't want to do extra laundry! 🤔 Overall, families coming for a relaxing holiday clearly doesn't fit into their normal demographic of clients. And the staff seemed to go out of their way to find direct or indirect ways of communicating this. NOT recommended for families with children!

A hotel with best location but also very kindly personel who are ready to help everyone in every moment! I enjoyed staying there with my family! The rooms are big and also very comfortable for people! Everytime when i will come to Ankara the grand mercure hotel with be the hotel where i will find peace to stay !