Santa Marina Hotel

One of the worst places ive been, ever! First off. Our flight was late on, left Gatwick airport at 8.pm. arived at the hotel about 1.30am their time, later than we had hoped, due to delays. We were greeted with "your late im waiting". After checking in we were given our keycard and found our room, we only had 2 very flat very hard pillows so i asked for 2 more, was told to wait untill the morning. I tried for 3 days asking for 2 pillows, after 5 times of asking we got them. The bed was absolutely solid. Close to sleeping on the floor its that hard, the AC didn't do to much other than making us both ill, checking the filters on it they are completely cloged up with dust. The first morning we tried the food. Breakfast. It was awful, everything sat out no covers, flys all over it, not even canteen food. The best thing was prob some bits of bread. The swimming pool burnt our skin there was so much chlorine in it. Your could smell it, moreso than a normal pool, we had to go shower of to stop the burning, some pool kids got it in their eyes. The outdoor shower floor was just full of slimy moss never been cleaned by the looks of it. There is no outdoor bar like described on 'on the beach' nor is there a snack bar. There is a lobby bar, with several bottles of alcohol like vodka, rum, and gin, others too, we aksed for a drink to be told we are not allowed that stuff, all we can have is beer, wine and fizzy. The beer was warm and flat and you could only have half a can at a time. Everything was dirty. The bedside draws were moldy and stained. The bathroom was horrible, silicone was black with mold shower wasnt attached properly to the wall. Toilet didnt work all the time, soap dispensers for the shower, First of didnt have much in there, what was there was cloudy and smelt horrible, and had a plastic wrapper in one. The drain in the floor was completely cloged and the tap was so dirty. The wardrobe with the fridge in it, the handle was falling off. There was a plug socket half out the wall. The lighting in the room is terrible with only a hallway light, and not a whole room light.

March 22. Booked and paid 2 king beds, received a room with one bed. Went down, the guy at the reception, young fellow on his 5th day as a receptionist gave me a different room, same floor. He had less experience but a big attitude, very ignorant and sarcastic. Went up, the door wont open, went down, game me a new card, went up, still not working. Went down, grabbed him, turned out the electronic door lock was faulty. Gave me another room again on the 5th floor this time. Room ok this time, 2 double or queen beds, definitely not king size, they don't know what that is, but the heat didn't work. Called him twice, he came twice, still no heat in the room. It was already 10 pm by then. I said I'll take a hot water and go to bed. Another surprise, no hot water, just lukewarm and the shower had no pressure, it was barely dripping. The hotel is nice but the staff is terrible. Not much to comment on the breakfast, typical, not rich not pour, just enough to get you going. Find alternatives if you can.

Staff is great! My room was cleaned every day without any reminders and that’s what I really appreciate. Also there is a pool with like 10 sunbeds which can be useful. On the other hand the food tastes like it is cooked for dogs. The furniture is old. We had a balcony, but there were no chairs or tables or anything. Soundproof is absent, we were able to hear people from the other part of the building. The location is so-so, has several cafes, shops and ATM’s around. The nearest beach is moderate - too crowded and dirty. Wouldn’t consider to come here again

This place is definitely not 3 star, it is so run down , I had to leave after 2 days , the food is not fit for consumption. And it is plated for you by a poor old lady who doesn't look very hygienic. The rooms are so bad ,ect floors coming up ,air-conditioning units read to be binned, no furniture on the balcony ,and the mattress once we reviled it from underneath the sheet was like from a horror film. The staff are not interested in resolving the issues and when I cam back today to say ,I would be happy for them to keep the room money but just give us back the all inclusive food money so we could eat while we were here ,but was counter offered a free holiday to the same hotel, on which we left , I will be showing my review on YouTube, this place is not for people who want a nice holiday, it is a put up and shut up , he'll hole , who are only interested in taking your money and not giving you a holiday you deserve

Room: very very basic. A/C very old & works intermittently. Tv, can’t even watch news channels as signals/aerial so poor. Balcony; can’t even stand in it, a/c unit there along with 1 extremely old & rotten wooden chair. Bathroom: very dated. Door hinges coming off, could be repaired easily, Wifi is very poor also to add insult to injury. Room cleaned daily, but had to request fresh towels daily which they are reluctant to give you. All Inclusive!! We tried breakfast & it was just the standard Turkish breakfast. Very limited options with it. Not buffet style at all. It’s served to you, you just stand in a queue & wait for it. Basic drinks in morning, machine coffee, not fresh. No fresh juices available either, only bottled diluted juice. Tried dinner the first night. Again stand & wait to be served, not help yourself. Rice, Turkish traditional meal & salad. Same every time. Was not pleasant at all. Juice poured from a 2 litre bottle when you request a drink. Not cold. Wouldn’t waste money going here at all. Made to feel guilty for asking for juice to be refilled. All inclusive bar thats never opened. No alcohol/beer pumps, no draft juices. Dreadful services. My advice is if you are going to stay here, use it only as a sleeping place if you must. Starbucks & local coffee shops round the corner, for fresh coffee/tea & pastries. Lots of eating places nearby which are extremely reasonable & beautiful food at lunch & evening catering for all nationalities & even evening entertainment. Don’t waste your money paying for food or drinks here. It’s definitely not available at an acceptable standard.