Mercure Changbai Mountain North

Service: I suddenly remembered to comment. Why didn't I give a high score to the service? I even gave a low score. It's not because of the hotel front desk or the cleaning lady, but because the attitude of the person who picked me up at the station was very bad. Most people who come to Changbai Mountain for tourism must be here for the first time. After getting off the station or the plane, the first person you meet must be the person who picks you up at the station. His service attitude is very important. It is related to the tourists' first impression of the hotel and even the tourists' first impression of Changbai Mountain. After I got off the high-speed rail, they called me and told me how to go. I was a first-time visitor, so how could I know how to go? After we talked and hung up the phone, I walked out, but I got a little lost. I kept communicating with the driver calmly, but the driver's quality was very low. After a few words, he started yelling loudly. She kept yelling, and in the end she got anxious and started scolding me. After I found her, I kept saying sorry, sorry, it was my first time here and I didn't know the way, sorry, sorry. The driver kept complaining and was unreasonable, saying things like "hurry up and get in the car". When I got in the car, he said, "You're such a ****" (original words). I was scolded like this as soon as I got off the car. What's the point of asking you to pick me up at the station? I might as well spend a dozen yuan to take a taxi. And the car that picks me up at the station is just an ordinary Toyota. It's uncomfortable to sit in and I have to listen to the driver's nagging. Later, I learned my lesson. No matter I go to Changbai Mountain or go back to the hotel from Changbai Mountain, I use the official taxi app there. The drivers all wear suits, the cars are all red flags, the seats are comfortable and the service attitude is good. In comparison, the hotel's service really seems to be stretched. I was quite looking forward to it, but I didn't expect it to be like this. By the way, the hotel breakfast is delicious, the view is also good, the front desk is also very polite, Changbai Mountain is very fun and very photogenic, and each scenic spot is very distinctive. It’s just that it snowed too heavily when we went there, and we didn’t see many places. Everyone should remember to check the weather in advance and go to the official account and short video to check the situation of Changbai Mountain in advance, although the weather in Changbai Mountain is changeable and difficult to predict.