michelle b
August 29, 2024
Arrived at the Diana Palace hotel late evening and was greeted by the receptionist with a hello , fill out forms it's €7 per night room tax your room is upstairs. As we opened the door the heat was unreal in the room no air conditioning had been put on. The room was so dated it was like the 80s and the view well what view of the restaurant next door , broken sun beds and old lilos. All beds had head boards except one but a pillow against the wall up against a broken plug socket where you could see wires 2 dodge lamps that made electrical noises when you touched the switch... Not a great first impression. I went to reception to tell them I was not happy with the room and that I needed air conditioning turned on and that my travel agency had emailed 2 weeks prior for a room with a view , I was told it's €10 a night for air conditioning and it's free at certain times of the day and that we are fully booked and that's my room. Some of the hotel is definitely 4 star like swim up room and superior room, family rooms are like a 2 star so dated and falling apart ( spoken to loads of families and they all said the same) . The rest of the hotel was ok around pool was painted to the paint flaked of onto your feet, the pool made your swimsuits yellow and had yellow scum around the edges. The only thing going for this hotel is the animation team , restaurant staff and the bar staff . Food and drinks where ok but I've had better. I definitely wouldn't come back