Best Western Plus Astana
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Best Western Plus Astana

No. 5 of 4-Star Select Hotels in Astana
Dostyk street 13A, Astana, 010000, Kazakhstan
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hotel overview picture
Last booked 8 hrs ago
Highlights
Airport drop-off available
Delicious breakfast
Ideal location
Lots to do
Amenities
Restaurant
Alcohol-free rooms (on request)
Sauna
Spa
Massage room
Gym
Airport pick-up
24-hour front desk
All amenities
Property Description
The Best Western Plus Astana is a modern hotel located in the heart of the historic center of Astana in a lively area within short distance to main administrative sites, business centers, shopping malls and must visit places. The hotel is surrounded by exceptional centrally planned architectural ensembles that will make you feel the rhythm and spirit of the capital of Kazakhstan. The hotel is located close to the main boulevard Nurzhol and the symbol of Astana Baiterek, in front of the House of Ministries. Stay at this modern hotel with a special generous atmosphere. Each detail has been passionately chosen and each room was made with a single purpose- to establish the sense of unique stay. Every type of room is well equipped and qualitatively furnished. The charmingly designed lobby and other common areas cause unique impression of a grateful stay. Moreover, all areas of the hotel with air conditioning and access to high-speed wireless internet and together with high hospitable service will make your stay a pleasant one. The Best Western Plus Astana offers numerous additional amenities such as modern fitness center, free parking, meeting room and private dining room with a billiard table. Exclusively styled lobby restaurant, the Emerald Restaurant and Lounge is glad to offer International and Traditional cuisines for all guests. Breakfast is served in our second restaurant, which overlooks the House of Ministries. Flexible well-equipped meeting room for up to 70 people allows for holding banquets, make presentations for your partners and colleagues. The private dining room with billiard table allows guests to hold private business meetings in a relaxed atmosphere. All amenities operated by qualified and attentive staff. These all make the Best Western Plus Astana the right choice for business and leisure travelers expecting a comfortable stay in the heart of Astana.
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8.4/10
Very Good
Thank you for your help to give me higher floor,and your English is very impressively good.
All 131 reviews
Surroundings
Airport: Nursultan Nazarbayev International Airport
(13.5 km)
Train: Nur-Sultan-Nurly Zhol
(9.2 km)
Train: Astana Railway Station
(9.9 km)
Landmarks: Ministry of Finance
(330m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

5

1 Queen Bed, Non-Smoking, Higher Floor, Safe, Wi-Fi, Coffee And Tea Maker, Air-Conditioned

1 Queen bed
Non-smoking
Cable channels
City view
Room Details
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9

Mini Double Room With Two Single Beds - Non-Smoking

2 Single bed
Has window
Non-smoking
Air conditioning
Refrigerator
Minibar
Connecting rooms
Room Details
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15

Executive Suite With King Bed - Non-Smoking

1 King bed
Has window
Non-smoking
Air conditioning
Refrigerator
Minibar
Connecting rooms
Room Details
Check Availability
13

1 King Bed, Non-Smoking, Junior Suite, Air-Conditioned, Wi-Fi, Lcd Television, Mini Bar

1 King bed
Non-smoking
Air conditioning
Refrigerator
Connecting rooms
Cable channels
Room Details
Check Availability
7

Apartment With King Bed And Kitchen - Non-Smoking

Bedroom 1:1 King bed
Has window
Non-smoking
Cable channels
City view
Room Details
Check Availability
23

Premium King Room With King Bed - Non-Smoking

1 King bed
Has window
Non-smoking
Air conditioning
Refrigerator
Minibar
Connecting rooms
Room Details
Check Availability
8

Standard Queen Room-Non-Smoking

1 Queen bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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5

1 Queen Bed Wifi Mini Bar Coffee Tea Maker Safe Air-Conditioned Non Smoking

1 Queen bed
Non-smoking
Cable channels
City view
Room Details
Check Availability
Hide Room Types

Guest Reviews

8.4/10
Very Good
131 reviews
This property hasn't received any negative reviews in the past 3 months.
  • Cleanliness8.5
  • Amenities8.1
  • Location8.7
  • Service8.1
Average for similar properties in Astana
Most Mentioned
Review summary
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Prime Location: The hotel is centrally located, with proximity to landmarks such as the Presidential Palace, Bayterek Tower, and various attractions. Many users appreciated its convenience for exploring the city and easy access to transportation.(based on 36 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 20, 2025
Best western is famous for its old classical design. But this time it was a little bit dirty or there was no person in the room for a long time. However, they got a new massage service on the 3rd floor which was amazing!
1‍3‍2‍7‍*‍*‍*‍*
May 4, 2025
Thank you for your help to give me higher floor,and your English is very impressively good.
s‍w‍e‍e‍t‍s‍h‍o‍i‍r‍a
October 7, 2025
Unfortunately, the takeaway breakfast I had requested a waiter - staff member for our early 6 a.m. departure was not prepared. I specifically asked for it the day before, clearly stating that I would be leaving at 6 a.m. To confirm, I even followed up with another staff member that same evening, who assured me the breakfast was already packed and would be ready for me upon departure. However, when we arrived at reception at 6 a.m., the front desk staff claimed the packed breakfasts were not ours and refused to provide them, saying we hadn’t informed them of our request. This clearly highlights a communication breakdown between the hotel staff and management.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 1, 2025
Very centrally located hotel, within walking distance to most attractions. The staff were nice and welcoming. The hotel is well maintained, though some areas could use a bit of modernization. My only issue was that I couldn’t regulate the heat in the room, which made it a bit too warm. Overall, a pleasant and convenient stay.
2‍1‍9‍6‍2‍2‍*‍*‍*‍*
August 25, 2025
I got gastroenteritis because of eating at this hotel, which shows that the restaurant hygiene is very poor, and the rooms are very small and very shabby. Do not live here, the food hygiene and the shabby and dirty coffee machine will make you sick。
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 27, 2025
The reception staff are helpful. They help me a lot on calling taxi. They can communicate in English.
B‍B‍ ‍T‍U‍S‍K‍A
March 31, 2025
"The staff were incredibly friendly and efficient" "The rooms were spacious, comfortable, and clean" "The breakfast was great, especially the omelet made to order" "The hotel's prime location made exploring the city a breeze"
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 15, 2025
It was a pleasant stay

Services & Amenities

Restaurant
Spa
Gym
Bar
Billiards room
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Parking
Transportation
Front desk services
Languages spoken
Food & drink
Health & wellness
Public areas
Cleaning services
Facilities for children
Business services
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: 14:00–24:00
Check-out: 00:30–12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineFull English/Irish
Opening hours[Mon - Sun] 07:30-09:30 Open
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 2007
  • Renovated: 2017
  • Number of Rooms: 100
Phone:+7-7172277999
The Best Western Plus Astana is a modern hotel located in the heart of the historic center of Astana in a lively area within short distance to main administrative sites, business centers, shopping malls and must visit places. The hotel is surrounded by exceptional centrally planned architectural ensembles that will make you feel the rhythm and spirit of the capital of Kazakhstan. The hotel is located close to the main boulevard Nurzhol and the symbol of Astana Baiterek, in front of the House of Ministries. Stay at this modern hotel with a special generous atmosphere. Each detail has been passionately chosen and each room was made with a single purpose- to establish the sense of unique stay. Every type of room is well equipped and qualitatively furnished. The charmingly designed lobby and other common areas cause unique impression of a grateful stay. Moreover, all areas of the hotel with air conditioning and access to high-speed wireless internet and together with high hospitable service will make your stay a pleasant one. The Best Western Plus Astana offers numerous additional amenities such as modern fitness center, free parking, meeting room and private dining room with a billiard table. Exclusively styled lobby restaurant, the Emerald Restaurant and Lounge is glad to offer International and Traditional cuisines for all guests. Breakfast is served in our second restaurant, which overlooks the House of Ministries. Flexible well-equipped meeting room for up to 70 people allows for holding banquets, make presentations for your partners and colleagues. The private dining room with billiard table allows guests to hold private business meetings in a relaxed atmosphere. All amenities operated by qualified and attentive staff. These all make the Best Western Plus Astana the right choice for business and leisure travelers expecting a comfortable stay in the heart of Astana.

Frequently Asked Questions

What are the check-in and check-out times at Best Western Plus Astana?

Check-in time at Best Western Plus Astana starts at 14:00-24:00, and check-out time is by 12:00.

Does Best Western Plus Astana have a pool?

No, Best Western Plus Astana does not have a pool for guests.

Are pets allowed at Best Western Plus Astana?

No, pets are not allowed at Best Western Plus Astana.

Does Best Western Plus Astana serve breakfast?

Yes, Best Western Plus Astana serves breakfast for guests. Breakfast options include Full English/Irish style.

How much does it cost to stay at Best Western Plus Astana?

Room prices at Best Western Plus Astana vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Best Western Plus Astana from the nearest airport?

The nearest airport is Nursultan Nazarbayev International Airport, located about 28 mins from hotel by car (13.5 km) away.

What’s the cancellation policy at Best Western Plus Astana?

The cancellation policy at Best Western Plus Astana depends on your room type and booking terms.

Does Best Western Plus Astana offer airport transfers?

Yes, Best Western Plus Astana provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.

About This Property

Nearest AirportNursultan Nazarbayev International Airport
Distance to Airport13.5KM
Nearest Train StationNur-Sultan-Nurly Zhol
Distance to Train Station9.22KM
Average Price FromMXN2059
Hotel Star Rating4