"Great hotel. Location is next to opera house. AC works great during hot summer. Thanks . Attched is the lobby photo and grea"

"Good location, kind staff. There’s a cool cafe downstairs."

"A wonderful place! The grounds are beautiful and well-maintained. The service is beyond excellent! At the reception, in the restaurant, on the beach – everywhere you're met by friendly, polite staff ready to help with any issue. We stayed in a suite with a lake view. Good coffee in the room. Comfortable bedding, and the room was cleaned well. Quality toiletries. The only drawback was the lighting; the hallway light turns on with motion, which was disruptive at night. Special thanks to the chef for the delicious pastries and grilled meat! We stayed for 5 days, and the food in the main restaurant was incredibly tasty, and the waiters were very attentive. The lake is magical! We will definitely come back here. Thank you all!"

"Initially, when booking, only rooms with two twin beds were available, and we paid extra for breakfast for two. To our surprise, upon arrival, we discovered that dinners for all five days of our stay had also been paid for during the booking. We only found this out at check-in. Room 805: Upon check-in, we were given room 805, which had one twin bed. 'Well, okay,' we thought, 'that's good.' However, everything in the room was set up for one person: one bathrobe, towels, and toiletries for one. The safe wasn't working, and slippers weren't provided. All night, there was a loud hum from the corridor. The bathroom exhaust fan was tightened and not working, as opening it produced an unbearable noise. The window didn't close tightly, so all the street noise was audible in the room. As a result, no one got any sleep. Relocation and Room 1403: In the morning, we asked to change to a quiet room, as we had specified this preference when booking on Trip.com. Within an hour, we were moved to room 1403. It was indeed quiet, with a stunning view of Khan Shatyr (photo attached). But the bathroom had a terrible smell of urine. Apparently, someone frequently missed the toilet, and the walls on the sides were wallpapered, which had peeled off at the corners and absorbed this 'aroma.' We had to keep the room ventilated constantly. We had no expectations left for this hotel to work miracles or for another relocation. By the way, when our room was rebooked, our dinner access for the 15th was revoked. But we weren't upset, as we usually dine outside the hotel. Hotel Condition: The hotel and rooms are very worn out. The furniture is old, the carpets are dirty, and the tiles and grout are peeling. The mirrors are streaky, and the personal hygiene products are of low quality. This is a maximum of a 3-star level, definitely not higher! Housekeeping: The room was NEVER cleaned! We moved into it on the morning of September 11th. Only on September 13th at 4:00 PM did a maid knock, but we were getting ready for an important event and said we would leave by 6:00 PM, after which she could clean. In the end, no one came. And only on September 14th, at 9:25 PM, mind you, did a maid knock and ask: 'Excuse me for being so late, do you need water or towels?' 😆 We laughed and said we didn't need anything anymore. Front Desk and Check-out: Specifically about the front desk's work. Huge thanks to the girls who helped us move to a quiet room—that's the only reason I'm giving the hotel a somewhat positive rating. But why doesn't a supposedly 5-star hotel offer paid late check-out? Instead, they 'pushed' more expensive rooms on us. It was an unpleasant moment: we were ready to pay for late check-out, but they told us everything was sold out and only premium suites were available 😆🤓🤣. Staff and Security: I want to specifically highlight the work of the security guards. They always created a pleasant mood upon entering and leaving the hotel. Respect and praise to them. Food and Facilities: Breakfasts are mediocre, for a three-star hotel, definitely not five. The gym is decent, the sauna and hammam are good, we didn't go to the pool. In the showers, the broken shampoo and gel dispensers were shoddily glued back together—everything is very battered. Conclusion: The hotel is not worth the money. It's a maximum of THREE ⭐️⭐️⭐️, not five. Will I come back here again? Absolutely not! Do I recommend this hotel? Definitely not! There are more interesting options for this budget 😌."

"it was quite.nice our stay the.staff were.very.nice though cleaningin.the.room.is.quite.poor"

"Great location, quite spacious room, clean; friendly staff."

"Great value for money, highly recommended! It was truly an unforgettable trip – great accommodations, great food, and I was satisfied with everything! Great value for money, highly recommended! It was truly an unforgettable trip – great accommodations, great food, and I was satisfied with everything!"

"Great location, clean, and comfortable!"

"Very good. I've stayed here many times and I recommend it to everyone. The breakfasts are good, and the service is excellent."