Cristalino Lagoon Front Hotel, Restaurant & Spa
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Bacalar
Cristalino Lagoon Front Hotel, Restaurant & Spa
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511 Costera, Bacalar, Quintana Roo, 77933, Mexico
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Amenities
Sunbathing area
2 Outdoor swimming pools
ParkingFree
Bar
Restaurant
Taxi booking service
Tour and ticket booking service
24-hour front desk
All Amenities
Property Description
CRISTALINO Lagoon Front Hotel, Restaurant & Spa is a boutique hotel special category for people over 17 years of age, located on the banks of the Bacalar Lagoon, the most important of the lagoons in the south of Quintana Roo and popularly known as the 'Laguna de los Siete Colores'.
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8.9/10
Very GoodCleanliness9.0
Amenities8.9
Location8.9
Service9.0
All 97 Reviews
Surroundings
Airport: Chetumal International Airport
(39.1 km)
Landmarks: DayTour Bacalar
(<100m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Deluxe King Size Partial Lagoon View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
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7
Junior Suite with Partial Lagoon View
1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
5
Deluxe Double Partial Lagoon View
2 Double bed
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
4
Deluxe King Size Front Lagoon View
1 King bed
Has window
Non-smoking
Conditioner
Shampoo
Soap
Terrace
Check Availability
Guest Reviews
8.9/10
Very Good
97 reviews
Verified Reviews- Cleanliness9
- Amenities8.9
- Location8.9
- Service9
Average for similar properties in Bacalar
AI Summary
The staff provides excellent, personalized service and the location offers proximity to amenities and scenic spots. Modern facilities and well-maintained rooms with a great view enhance the overall experience.
Roie Turjeman
December 8, 2024
The hotel has no elevetors, and spiders everywhere. I paid for partial view and could not see snything. There are very few rooms that have a laguna view at all.
Guest User
November 25, 2024
Really nice hotel, there is nothing to complain about and we would come back anytime.
Only drawbacks:
- Service staff, especially in the restaurant, speak no or very poor English, which makes communication difficult
- Only tiles in the rooms, which means the floor is not so comfortable. One or two carpets would be nice here, which would give the whole room more ambience
Original TextTranslation provided by Google
Orlando1800
September 20, 2024
It is worth mentioning the friendliness of the staff, the comfort of the rooms, the location and the view. The plus is that they lend you a kayak and a board, which makes for a unique experience on the lagoon. I will definitely return.
Original TextTranslation provided by Google
María
September 2, 2024
They have scammed me out of a 100 euro deposit, they have not returned it to me and on top of that they have charged me 28 euros more without my consent from the card for spending at the hotel, when that money was going to be deducted from the deposit I gave and have not received. In total 128 euros. They have not given me a solution and they have blocked me.
Original TextTranslation provided by Google
Guest User
June 11, 2025
Un lugar muy hermoso y tranquilo todos los que te atienden son muy amables y nos dieron mucha atención. El restaurante está muy rico y el lugar para estar en la laguna si sabes nadar o no es genial.
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José Aguilar Gamboa
March 21, 2025
Todo muy bonito. Unas vistas de la Laguna increíbles. El personal es MUY amable. La comida elevada en precio pero rica. Las bebidas deliciosas. Muy recomendado. Y está a cuadras de muchos restaurantes y el centro principal del pueblo
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Services & Amenities
Most popular business facilities
Sunbathing area
2 Outdoor swimming pools
Parking
Free
Bar
Restaurant
Taxi booking service
Tour and ticket booking service
24-hour front desk
Wi-Fi in public areas
Luggage storage
2 Outdoor swimming pools
Restaurant
Restaurant
Cristalino
Style: A la carte
Open for: Breakfast, Brunch, Lunch, Afternoon tea, Dinner, Cocktails
Business hours: [Mon - Sun] 07:00-22:30
More Amenities
Internet
Wi-Fi in public areas
2 Swimming pools
Outdoor swimming pool 1
Infinity pool
Heated pool
Towels
Pool umbrellas
Adults only
Opening times
Outdoor swimming pool 2Free
Pool with view
Heated pool
Towels
Pool umbrellas
Adults only
Opening times
Parking
Parking
Free
Transportation
Taxi booking service
Front Desk Services
24-hour front desk
Host welcome service
Concierge service
Express check-in and check-out
Luggage storage
Tour and ticket booking service
Languages Spoken
Spanish
Food & Drink
Snack bar
Bar
Room service
Public Areas
Water purifier
Elevator
Ventilation system
No smoking in public areas
Picnic area
Outdoor furniture
Garden
Health & Wellness
Sunbathing area
Kayaking
Cleaning Services
Clothes steamer
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Accessibility
Handrails in hallways
Handrails on stairs
Pool ramp available
Visual alarm devices in hallways
Stair-free main entrance
Accessible rooms available
Safety & Security
First aid room
First aid kit
Fire alarm
Fire extinguisher
Security personnel
Smoke detector
Carbon monoxide alarm
Property Policies
Check-in and Check-out Times
Check-in: 15:00–23:30
Check-out: 00:00–11:00
Front desk hours: 24/7
The host or staff will greet you upon arrival
Child Policies
Children are not permitted to stay in this room type.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Breakfast
Breakfast not provided.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2023
- Number of Rooms: 19
CRISTALINO Lagoon Front Hotel, Restaurant & Spa is a boutique hotel special category for people over 17 years of age, located on the banks of the Bacalar Lagoon, the most important of the lagoons in the south of Quintana Roo and popularly known as the 'Laguna de los Siete Colores'.