Apia Hotels with Balcony

"Always a great easy stay at Tanoa. Rooms are clean, comfortable and all amenities work well. Great pool and breakfast buffet. Tanoa is alway a first choice of accommodation when we come to Samoa."

"This time I experienced the samoa felt, which has complete facilities, electric fans, small lockers, and each fela has 2 beds. The breakfast is very rich, and you can eat local fruits and dishes. The staff is also very talkative and will give a lot of travel suggestions. The only thing I think needs to be improved is that some of the windows of the fela are damaged and should be replaced."

"We recently stayed at this hotel for three nights and, while there were aspects we truly enjoyed, our experience was unfortunately overshadowed by significant issues with the reservation and front desk process. Upon our arrival at 15:30 (check-in time is from 15:00), we were surprised to find that our online reservation couldn’t be found in their system—despite us having proof of the booking. We had to wait in the lobby for nearly an hour while the issue was being resolved. What is shown as available online appears to differ significantly from what is actually available on-site, which created ongoing problems throughout our stay. We had initially booked a room with a swimming pool view and private balcony. However, this room type was not available upon check-in. We were first offered a lower-category room with a mountain view, which we declined as we already paid online for higher-category, and were then moved to a room with a harbour view and private balcony. Although staff assured us that our originally booked room would be available the following day, we remained cautious and asked for confirmation, as we preferred to avoid the hassle of moving again unless necessary. Unfortunately, the following day we were asked to check out at 11:00 am because the room we were in had supposedly been booked by another guest, and we were told that a room matching our original booking (with pool view) was ready for us. However, when we returned the same day at 15:00 for check-in, we were assigned the same room we had vacated earlier—clearly indicating no other room had actually become available. On the third day, we faced a similar confusion with the rooms. Each day involved unnecessary packing and discussions with the front desk, which took up a lot of our time and energy. That said, the hotel does have its strengths. We really appreciated its convenient location, the beautifully designed restaurant interior, and especially the food—breakfast, in particular, was excellent. Overall, while the amenities and dining were enjoyable, the front desk and reservation experience significantly impacted our stay. We hope the hotel takes steps to improve its booking coordination and internal communication, as it has the potential to offer a much better guest experience."

"Great amenities, friendly staff, although our stay was short, we had everything we needed and were very accommodating🙏💯 would absolutely recommend👌🏻 thank you Moatoga🙏"

"Service was great but the hotel requires huge makeover. Bathrooms & rooms are outdated. It’s good for night stay but won’t recommend for longer stay. Breakfast’s ok but each to its own😀 Positive note, reservation was smooth."

"It’s a average place,restaurants was okay,looks like it’s still trying to find its place,except more from this place as its been open for just about 12mouths now,hard to get food apart from the restaurant there,that’s very big but empty 🧐 needs a lot more hospitality experience in staffing, its cheap but can do a lot better"

"The location of the hotel is quite convenient, can help call a taxi, can also rent a car, the room is wide and clean, the service staff is warm and friendly. The only downside is that the Samoan network is not good, and the hotel's WIFI has not been connected."