Popular Bandung City 4-star Hotels

The hotel is nice but quite old. The staff are very helpful & warm. However the cleanliness is very questionable. The room is ok but bathroom was not properly clean. There are stains in the tub & some of the equipment is not upgraded. But what I like most is the buffet. Indonesian authentic food which I love so much. The lobby also prepare welcome drinks & tit bits. I love it. Don’t worry I will come back to this hotel & hopefully the management took special attention to the things I mentioned..

The bathroom and room carpet are not clean compared to harris hotel, because this hotel is a 4 start hotel which should be better and better in terms of service. Hopefully the suggestion above will be input to improve service to customers

it''s been very pleasure to stay at Grand Tjokro hotel, feel comfortable and all staf arw very friendly. the most important my kids are happy

we would like to extends our thanks to # Mr. Hadi the Front office manager for his hospitality, provide us great view of room with all our preferences and late checkout 13.00. # Mr. Devi the manager on duty for the fast response solved AC room problems. # last but not least Chef Walijan for Provide our good breakfast even its serve to the room (no buffet during pandemic). Overall this hotel its good choice for escape from your daily routine. God bless and success for you Guy's.

Super happy with the room. Spacious. Bed and pillow were comfortable. Toilet was simple and clean. A lot of counter space to put our stuff in the room. Great selection of tv channels with options of different language subtitles. Staffs were excellent and helpful. Very happy with their breakfast buffet. Great selection and half of it changes everyday. Check in took longer time because our room wasnt ready. But they have some refreshments prepared at the lobby. And also you can surf internet at the lobby with their computer. It was a gamble to book 4 nights straight, but it paid off. Totally satisfied and would repeat this hotel in a heart beat. And they have atm just right outside the hotel entrance. The downside of this hotel I would say is the location of their swimming pool which is too near and visible to their cafe/restaurant. And the road infront of the hotel was always busy and at pick time, traffic jam.

My stay at this hotel was decent. The rooms were fairly spacious and reasonably clean. The staff was generally polite and somewhat helpful. The location was convenient for exploring the city. The amenities, including the pool and fitness center, were adequate. Overall, a satisfactory choice for a comfortable stay.

The ”pisang goreng” (fried bananas) and ”tahu cabai” (fried chili tofu) are a must try for afternoon coffee or after swim snack in this hotel. Family room with 2 bathrooms, 2 twinbeds, and 1 single bed quite satisfying for the needs of my little family. Friendly staffs are very helpful, especially for our children at breakfast.

The location is ok. The staff are friendly and the service is good. The website says the room I stayed is 30 sq. Meter but the room itself is no more than 18. The room does come with a patio which is relatively big. There is a wall in the patio that blocks view (5th floor). The bath room is relatively small and no bathtub. I left the hotel around 7:30 in the morning to the nearest high speed train station by Grab and it took around 30 minutes. There is a safe in the room. The buffet breakfast is ok. The swimming pool is not big enough for laps. The chairs at the restaurant are too high and not comfortable.

Dear Top Management Savoy Hofman Hotel, This is my first time trying your hotel, you claim as 4 star hotel but feels like staying at a Melati Hotel or guesthouse (non star hotel), why? 1. @front desk/ receptionist 2.00pm I came but they only check my booking but the room was not ready and I was asked to wait without a clear estimate of how long and they would call me back or not, then 30 minutes later many guests arrived and they were able to make a transaction and get a room, I who had arrived first, took the initiative to ask again and finally I was able to check in (imagine if I just waited/passive mode) 2. @Room (deluxe twin) room without a view from the window, cheap price for 29-31 Dec 2023, only for Rp 3 Million, but the room was not clean and the extra bed had not been prepared even though the front officer said it had been prepared, but they apologized there was an error in their internal coordination, no problem. However, the furniture table looks slanted and will fall off! this could be dangerous for my 3 year old child, I reported it and it was finally fixed even though I had to wait until 4 pm. Is there any procedure for check the room first before given to the customer? Are there no safety procedures from the hotel, because it could be dangerous especially for kids. I’m glad only stay for 2night in here and continue our vacation in Masion Pine Hotel “Real” 5 star hotel which i have visited 2 times this year & never disappoints. For Management Savoy Hotel, If you claim as a 4star hotel so there alot work to do to be improve immediately! -A-

I recently stayed at Braga Hotel in Bandung and had a mixed experience. Positive Aspects: The hotel’s location is excellent, making it convenient to explore the city. The breakfast spread was impressive, offering a wide variety of choices to suit different tastes. A special mention goes to the jamu lady, whose homemade jamu added a unique and delightful touch to the dining experience. Additionally, the staff was very prompt in addressing in-house requests, which was appreciated. Areas for Improvement: Cleanliness was a major issue during my stay. There were visible moulds on the sink and toilet sealers, which was disappointing. One of the two rooms I booked had a choked toilet, which added to the inconvenience. The frosted toilet doors lacked privacy, and the unlocked doors made it worse, causing discomfort for guests. The staff’s responsiveness to certain situations also left room for improvement. When I sought assistance in booking Woosh, the staff simply replied that they were unable to help, without offering any alternative solutions. A more proactive approach in such situations would have been appreciated. While the hotel does have its merits, addressing these concerns could significantly enhance the guest experience.