Bangkok City Hotel

very nice experience and service, front desk staff are very friendly and helpful

sawadekaa hi bangkok city hotel i love here so recommended check in process and check out process is so smooth i love this hotel because bedroom and bathroom all clean. and also for the free flow coffee and drinking water easy and convenient to go other places near to halal food street and restaurant hotel very affordable price my room also has bathtub and this hotel has pool for my kids. . elevator also fast no need to wait for longer time has 7e and atm which is i prefer bangkok bank which is low conversion their have street food like thai pancake only for 50thb and massage places are variety to choose and also near to dobi i love this hotel really really recommended

- The room is fine, but they don't have toothbrushes, razors or toothpaste. - The location is good, 5 mins walk to Skytrain, 7-elven right beside the hotel, walking distance to restaurants. - Where do I start about the customer service, if Satan built 7 levels of hell, he would prob gonna think about building the 8th one for this hotel’s customer service. When I called them to ask about the toothbrush, they simple said “ we don't have, you can go to 7-Eleven to buy it”. I mean an apology after that would be great. - They have a scale in the lobby for customers to weigh their luggage, which is a nice idea btw, but it requires 10 baht per use. My roommate and I realized it after coming down from the 17th floor, so we asked them if we could borrow 10 baht in coin to use it, and they can charge it into our key deposit of $200. One of the reception is looking for the coin to let us borrow, but the other one - I think she’s the shift manager- immediately said “ No money, you can go up and get it, then come down and use it”, with broken English of course. There is no flexibility in the way they work, Im wondering what was she thinking when she asked us to go back to the 17th floor and get the money. We came down with a 20 bill and she just gave me 2 10baht coins immediately. It was our fault not to check before using it, but I’ve never seen any shift supervisor that doesn't have any flexibility like that, just a simple action can change the guest’s mood and improve your hotel’s equity. So to Bangkok City Hotel, thank you for a lovely 5-day holiday, but let’s try to improve your staff’s ability to serve customers, maybe start from the manager’s level?

Love it the way they welcome us by picking our bags from our taxi upon arrival. The room is clean & they even have a coffee machine in the room! The toilet have a big bath tub, my child love it so much.

The Hotel has a great location and a good breakfast (more fruit options should be included, and also they should bring more during breakfast time) , the swimming pool is cold and dark so is not very attractive to be used, the Women from the front desk are helpful but not very friendly.

This is very convenient for traveling, as well as eating. But there is no toothbrush, so remember to prepare.