Atour properties in Baoding

The hotel's facilities are quite good, though there aren't many elevators, leading to long waits. The service, however, left me speechless. I was initially told that my two rooms could be on the same floor, only to be informed half an hour later that it wasn't possible. Also, if a room is registered to only one person, you only get one key card, which meant I couldn't access another floor. When I registered my child's ID later that evening to get another key card, the previous card was deactivated. Getting a replacement key card was more complicated and took longer than the initial check-in process. To top it off, all key cards stopped working the next day... This is the first time I've encountered such baffling service and policies.

The bed is big, the room is spacious, and there is iced water, which is perfect for washing clothes and exercising. The layout is reasonable. The hotel is in a quiet location. There is Wanda across the street. It is not far to the city center for dinner. We drove for more than ten minutes.