With total investment of 1.2 billion, and as the first International premium brand hotel with full-equipped service and facilities to debut in Yancheng, China, Yancheng Marriott Hotel is a milestone cooperation between Yancheng Municipal State-Owned Assets Investment Group Co., LTD. and Marriott International, INC. As the new city landmark of Yancheng, the hotel is ideally situated in the city center and the State-owned Trade Center Commercial Complex, adjacent to one of the Top 10 City Scenic Spots - NFA Memorial Hall and Golden Eagle Shopping Center, and takes only sixteen minutes driving to Yancheng High-speed Railway Station, twenty-five minutes driving to Yancheng Nanyang Airport. Hotel provides 300 modern designed rooms located between 33th to 47th floor featuring captivating city view. With 3 distinctive restaurants and 1 lounge, just pamper yourself into gastronomic temptations ranging from classical Asian cuisine to modern Western fusion, typically as authentic Cantonese cuisine, International favorites, flavorful Korean cuisine, etc.
"This was my third stay at the Yancheng Marriott. My first stay in 2023 was truly excellent, although the room felt a bit stuffy, which I overlooked due to the great service and environment. My second stay was also stuffy, but after I mentioned it, the staff provided a fan, which helped a lot. This third time, the room wasn't stuffy, but the service was genuinely poor:
1. When hailing a taxi at the hotel entrance, some doormen would open the car door, while others wouldn't. While I don't specifically need this service, it made me wonder what the criteria were – perhaps the quality of the guest's car or their status?
2. I provided my room number at the front desk and purchased four breakfast vouchers. However, when I went for breakfast, they said they couldn't find my information and asked me to show proof of payment, which was really unpleasant.
3. I went out to buy some local specialties, and the items were quite heavy. I asked the staff at the entrance for help carrying them, but was refused. When I went inside to the front desk, a female staff member impatiently pointed to a spot on the floor, telling me to just drop them there. Eventually, a male staff member came over, let me place them on a table, and gave me a luggage tag.
Finally, when checking out, I realized I had lost a room card. I told the front desk I was willing to pay for it, but they said it was fine and didn't charge me. For this, I must say, I'm sorry, and thank you again."