Shimoina Hotels with Bars

"I made a reservation for two adults and two children (ages 11 and 4), but the food and amenities were prepared for four adults. The app also listed the food as four adults, so I assumed the children would receive the adult menu. (The app doesn't allow you to select the children's menu, and even if you could, you wouldn't. However, I preferred the children's amenities.) However, upon checking in, the front desk clerk told me, ”We've accepted your reservation for four adults, so we can't make any changes at this point. If you don't believe me, please take a look at this order statement.” I was annoyed. When the children didn't eat much during the meal, the clerk remarked, ”They haven't eaten anything at all,” as if to blame me for my ordering mistake. I thought the food would be robatayaki, but that wasn't the case. The worst part was when, upon checkout, they went to the trouble of changing the bill to ”two adults and two children,” which sounded like an insult, even though the children's rate wasn't actually applicable. I was really annoyed, and insisted that the app listed two adults and two children, even including the children's ages, when I made the reservation, but they said, ”We haven't received any such order from the travel agency,” showing no sign of considering the customer's perspective. I think it's only natural for a hotel to check how their accommodation is presented on the app, but it was just extremely unpleasant. Afterwards, I received a call, and I'm not sure if it was an apology or not, saying that they had checked with the travel agency, but I wasn't sure what they had checked, and it seemed like they just wanted to put the blame on the travel agency. When I checked out, I told them they should have checked the app, but they said they hadn't looked at it, showing no sympathy whatsoever for the customer. They seemed to think they were always right."

"We spent two nights here and everything was flawless! The service and amenities were top-notch, and every meal—from dinner to breakfast—was carefully curated and delicious. Truly one of the best luxury onsen hotels in all of Japan"

"When my wife suddenly searched for the starry sky, I was able to take the inn of Mito Tsukishita. It was a very satisfying trip with hospitality to the lady general, Nakai, star sommelier, and everyone. The starry sky was cloudy at first and I couldn't see it, but as the sommelier said, the weather in the mountains was easy to change and when I went to see it again, the natural planetarium spread out and it was so beautiful that I forgot the time."

"This is a long-established hot spring hotel with a very comfortable outdoor hot spring and a cave hot spring. I stayed in a tatami room, which was generally okay. The package included one night's stay and two meals, but it didn't suit Chinese tastes."

"I would like to take a moment to express my sincere appreciation for the excellent service provided by one of your hotel staff members, Ito-san. During my stay in Hirugami No-Mori, Ito-San went above and beyond to ensure that our experience at your onsen/hotel was a memorable one. Despite the language barrier, Ito-san's attentive nature and willingness to go above and beyond to assist me in navigating the area made a significant difference in my stay. Her use of Google Translate to communicate with us was impressive and demonstrated her dedication to providing top-notch service. I was thoroughly impressed with her professionalism, positive attitude, and exceptional customer service skills, which were evident in every interaction I had with her. Her talent is remarkable, and I hope that your hotel will continue to support and develop her professionally. Please convey my heartfelt appreciation to Ito-san, and please recognize her outstanding work. She is a true asset to your onsen/hotel, and I look forward to visiting again in the future. Thank you for providing me with a memorable experience, and I wish you and your team continued success."

"A quaint hot spring hotel, the room is big enough and clean, the hot spring pool is comfortable, but the hotel has no facilities, and the breakfast is average, there are no convenience stores and supermarkets nearby, I have no dinner at the hotel, breakfast is relatively simple semi-self-service form, just want to be in the room."