Reno Hotels with Bars

"Booked online a room for one night.  We stayed at the 20th gl of the Sky Tower.  The room was bigger than most other chain hotels.  The check-in & car parking were at different buildings.  Due to the surrounding one-way streets setup, it took us a while to figure out. The room cost was separated into two portions, one paid to the booking agency (Trip.com) at reservation & the other to the Circus Circus at check-in.  At checkout, the hotel receipt showed an increase of $2.20 to the original cost when we booked online.  No reason was given to us for why.  So if you book the room similarly to what we did, do pay attention to the cost variation!"

"As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera. I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way. it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel."

"We stayed on the tenth floor. The room was relatively new and soundproof. Check-in was in the middle of the lobby on the first floor, surrounded by ** machines, and there was a smell of cigarettes on the first floor. The hotel has its own parking lot outside. $137 was pre-authorized at check-in, $100 was a deposit, and $37 was actually paid after check-out."

"Very nice hotel and the people are great. And they do very well to do your request to the best they can. If you got anything real special is after make the reservation is call them to make sure. They were great with us."

"There is a *** in the hotel, and it also has a shopping mall, which is very convenient for accommodation, leisure and dining. I stayed there for two days and basically did not go out to meet my vacation needs."

"The place was kind of loud.  Also, the Trip.com app *clearly* stated that there would be no additional fees upon arrival. BS. There’s a $45 resort fee and you’re stuck paying it. I raised hell and got the $45 refunded by Trip.com"

"The room is quite big and looks relatively new. The whole hotel covers a large area. It is off-season now, so there are not many people and it is quite comfortable to stay in. There is a Starbucks on the first floor, which can be used for breakfast."

"Was there for a event at events center hotel was very nice restuarants were great & fun , needs mini bars & usb plugs in rooms but other than that was very nice beautifully decorated for xmas"

"The room is very clean, the space is spacious and clean, the attitude of the counter staff is also very good, any questions or needs will be patiently answered, next time you come to Reno, you will come back again."

"Quite new hotel, relatively normal Hyatt Place room, average breakfast. Close to the highway, it's best to ask the front desk for a room on the inside, otherwise it's quite noisy."