Aparthotel Augusta

The staff offers excellent, friendly service and the apartment is comfortable, bright, and clean with a great location near subway stations. However, some may find it a bit small for larger groups.

So I'll start with the positives: - Front desk staff are lovely and helpful for the mostpart -The rooms are spacious and clean. The shower was also lovely, with good water pressure. -The Aparthotel is well located (in Gracia, which is a lovely, peaceful neighbourhood). Now the rest: On arrival, in addition to the room cost, we were asked to leave an 100 euro deposit for potential damages to our department. This seemed absurd for the type of establishment... the only other time I've needed to do this was for short term rentals. But, not the fault of the staff, so we paid it knowing we always leave places as we find them. Now, I always ensure a place is tidy at the end of my stay, doing washing up and ensuring to bin any waste. However, 'Leaving the place as you find it' in this case literally means that you have to take the trash out yourself (to a bin outside the hotel) at the end of the stay. This was my first experience of having to do this in a hotel. A hotel that we had paid considerable money to stay in... This felt very off. Throughout the stay, a few things stuck out. The lack of toaster (which I had come to expect, having stayed in apart hotels throughout Europe), which meant we had to prepare our toast in a frying pan... akin to a camping trip. Being called down by the front desk to collect a delivery that wasn't ours (despite assuring the member of staff that we had not ordered anything). The Wifi was not good either. The strength of signal would vary between rooms within our apartment, and sometimes drop completely. Housekeeping also took it upon themselves to dispose of a bag of our groceries, which had been left in a cupboard. Not next to the bin, which I could have understood. I still don't know how this happened, and front of desk staff were not able to discern any more (however we were offered complementary breakfast by way of apology, which we appreciated). The breakfast, however, was underwhelming. A small selection of pastries and a frittata, not the continental selection that had been advertised... We got our 100 euros back, and suffice to say I think this will be our final stay in this strange Aparthotel.