Guest User
May 12, 2023
We booked three friends to go to a Triple room. Since we booked it, we had problems with the payment method. Booking did not accept any of the credit cards we used, we tried 4 different ones. We spoke to Booking, because that problem, seen as seen, had to be computer or internal, but they did nothing to help us. Nervous about being left without being able to stay, we chose to speak directly with the Hotel. After what happened, they told us that in no way would we be left without a room, that the payment of the amount would be made directly there, at the reception. (*We attach an image to demonstrate it*) They left us calmer. To our surprise, since at that time we were in Albania and we were not receiving the messages properly, when we were about to board the plane to Barcelona, we saw an email in which we were told that the room had been automatically cancelled. We asked an acquaintance to call the Hotel from Spain and as soon as I spoke to them, they confirmed that there was no reservation in my name. Deplorable service and staff. Because they told us one thing and then did another. We saw each other on the street sleeping. We had to book another Hotel immediately, as quickly as we could, because in just 3 hours we arrived in Barcelona and we were with nothing, we didn't have time to think much.
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