Batam Center Sukajadi Hotels

Its our 2nd time staying here and its family friendly hotel. Decent breakfast spread, clean hotel and spacious room for 3 paxs. Great staffs, they are approachable too. Definitely will revisit here again. Not that far from Batam centre, probably about 15mins drive, depending on the traffic.

The staff at the counter are nice. There are massage facilities in the hotel. The location is not very convenient ,need to take grab to go out every time. But everything is fine, will like to stay again when holiday.

The hotel is good value for money, there are restaurants nearby, and the staff is friendly. It's great because it has a balcony, and the parking lot is very spacious and there are a lot of trees, so I highly recommend it.

The hotel is affordable. A taxi ride from Batam Center will soon cost 50,000 rupees. The customer service is very polite. The breakfast was ordered for a breakfast roll of 30,000 rupees and told me to eat at the coffee shop next door. Know if it's delicious. In fact, there are also eating around, you do n’t have to worry about the breakfast. The basic facilities of the room and the fan are not on. It is not very quiet. It is recommended to set a room with a window. I can only use my own traffic. Everything else is ok

Perhaps me and my families are one of the most frequently visitor of Santika Hotel around the country. From Bali, Malang, Yogya, Semarang. But Santika Batam is the worst service hotel I've ever had. FO officer name Artha acted like an amateur. Not only her face who rude but also very disspointing. I've been waiting more than half an hour w/o confirmation that our room was ready to use. She was very pasif to inform guest whether the room was ready though time for check-in already set. When I tried to ask how it should be, she answered with denial. Housekeeping still double checked. It's kind an insane manner. Duty manager Mr. Garry (Jerry) was willing to catch us, try to explained the standar service. He was offering complimentary transfer to harbour, the day after. But it never happened. What an insane service, I underwent at Santika Batam. One of the worst service I got so far. Don't know if the Management realize these experience.

Location is great, but cleanliness of the apartment could be better. There is a lot of dust and it was dirty underneath the double bed, which was slightly evaluated and could have been cleaned easily. My wife has to sweep the floor when we first check in. Pillows could be more firm. Sink chocked up when frequently used , but it was a small matter as we are out of the house a lot . Host is very responsive and delivered water and toilet paper everyday when we request for it. Wifi was stable . Apartment was simple but good for a short getaway for families with kids.

There are smoking rooms available for smokers on the top floor of hotel . Rooms are clean. The hotel is next to the Batam city center pier, so it’s very convenient. Breakfast is delicious and there are many type of food to choose. The swimming pool is clean. It’s nice experience to stay here.