Crowne Plaza Hotels & Resorts Hotels in Beijing

Firstly, book from Trip.com, you would save greatly. The service standards for Crowne Plaza Beijing U Town is average. The rooms are quite old, the amenities are ok, those days where gym is located near pool and they have operating hours.  No family room or deposit kids facilities. The warmer inside the hotel is average given Beijing temp has been erratic, they didn’t offer much other than gentle reminder when you initiate small talks.

I chose this Crowne Plaza because it has a large pool. There were very few people swimming in it. It is great for lane swimming. They have a cafe which serves western food. They have good juices and smoothies. Coffee is also good. The prices are very reasonable for western food in Beijing. The wait staff are friendly. This hotel is not suitable if you want to stay in the city centre. Most staff speak a little English and some staff speak English well. I would stay here again.

We arrived at the Crowne Plaza in the afternoon, from the airport. As the valet took the bags out the car, I suddenly realised I had taken the wrong suitcase from the baggage claim. The manager on duty began our check-in and called over the director of Guest services, Alex Li. Alex was incredible! He immediately found the number of and called the airline for me. Realising my bag had been taken, he set out to organise an exchange for me, should the other person get hold of the airline. We continued checking in - getting a free upgrade due to my having an IHG membership, regardless of my zero points - and went to the family suite. The room was brilliant. We had 3 adults sharing the area, but the living room, 1 bathroom, 1 extra toilet and beds in separate areas allowed for privacy and space. It was clean and well organised, and the view from the 20th floor was good. We left for dinner downtown, during which I received a personal call from Alex. He had stayed in touch with the airline counter and had found my bag! He spoke with the other passenger and arranged a direct transfer, which he later assisted me with (translating, negotiation, etc.) I was very grateful to him for his kindness and above-and-beyond service. At breakfast at ‘The Market’, we received a warm welcome from all staff. Everyone’s English was very good and the service staff were friendly and polite. Our table was also quickly cleaned whenever a plate was finished; a nice change in China. The food was nice for a hotel breakfast, with many options, and we enjoyed it. We decided to try the set menu from the ‘The Market’ for dinner. For ¥158, we had focaccia starter and could choose 1-of-2 salads, 1-of-2 soups, 1 main (beef fillet, pizza varieties or pasta varieties) and a drink (cold drinks, juice, house wine). I had the Caesar salad, pumpkin soup, medium beef fillet and a glass of red wine. The wine was OK, but the food was excellent! The flavours were great and the fillet was cooked to perfection. I was thoroughly impressed, especially for a hotel meal. Overall, the quality of the hotel and its staff - especially Alex - was superb. I was so pleased to stay there, that I changed my booking to an IHG hotel for the next stop of our trip, too.

Checked in on 5.4, rushed to check in during the May Day holiday. I was a little nervous that I would encounter delayed check-in. A few days before the trip, the hotel staff Feng Xinlan contacted in advance to understand the check-in requirements and checked in according to my plan. Thank you very much! There are not too many people in Ba Da Play City and Mu Yun Hot Spring. The experience is good. I hope the breakfast can be improved. In addition, it is recommended to add charging pile facilities.

I am living at the top floor (20/F) and it is extremely hot. The air conditioner is a centralized system and I cannot adjust. After telling the frontdesk, they send me a electronic fan and it feel slightly better…

The location of the hotel is good, and the service is very timely and thoughtful. Especially thanks to One Sun got in touch with us in time to inquire about our preferences and help us arrange suitable rooms. My friend thought the service was very considerate and thoughtful.the hotel service staff really patiently . I would choose this hotel next time.