Holiday Inn properties in Beijing

I was very satisfied with my stay this time. The hotel facilities are excellent overall, and the room was comfortable and spotless. What impressed me most was the hotel's robot service. Every time I ordered takeout, the robot would quickly deliver the food right to my room door. It was not only convenient but also incredibly efficient. It's genuinely practical for guests, saving time and adding a lot of convenience, making the whole experience feel more high-tech. You can really feel the hotel's dedication to service details; this intelligent service definitely enhances the overall stay.

The hotel is nice, the staff is very helpful, but their English isn't very good. They do have a translator, so it wasn't a problem. The room was quite spacious. The downside is that we needed the hotel for a transfer, for one night, and it's not located very close to the airport; the shuttle runs until 10 PM. Even when we requested it, the hotel couldn't accommodate us at a later time. We even sent our request to the department via Trip, WeChat, and email. We only received a response by email... but in the morning, our transfer to the airport was right on time, for which we are very grateful! We were pleased with the delicious breakfast. Overall, everything was fine, but these nuances need to be taken into account.

The hotel's overall environment is clean and quiet, with a full range of facilities that were very comfortable to use. The location is super convenient for getting around; it's easy to catch a taxi or bus right outside. The front desk staff were gentle and patient, answering all my questions in detail. Check-in and check-out were very quick. My overall stay was extremely satisfying and offered great value for money. I'll definitely choose this hotel again next time I'm in Beijing. Highly recommend it to anyone traveling!

I've been staying at this hotel at least twice a year for almost 20 years now, due to visiting relatives. I've noticed over time that the light bulbs have gotten dimmer, and the water pressure has also significantly decreased (I'm not sure if this is due to aging pipes or if the hotel is trying to save energy by reducing water flow). The hairdryer is excellent, mainly because it comes with a diffuser, which is very convenient and a feature I rarely find in other hotels. The air conditioning, however, isn't very effective; even after two repairs, the issue wasn't fully resolved. The wall outlets are poorly designed and hidden, making them quite inconvenient to use. Given that it's a hotel that's over 20 years old, despite the various hardware issues, the service is still commendable – they are always responsive and available when needed. The duty manager also followed through on their promise from my last stay, and I hope they continue to improve in the future.

The hotel boasts a modern, minimalist design that feels both cozy and luxurious. 👍 Stepping into the room felt just like coming home, so relaxing and comfortable. ❤️ The bedding 🛏️ was soft and plush, and my child, tired from playing, fell asleep peacefully in no time. 😴 The bathroom was immaculately clean with a wet/dry separation, and the smart mirror even had a built-in light. Toiletries were comprehensive, and they thoughtfully provided kids' slippers and toothbrushes – every detail was well-considered. 👍 The self-service breakfast offered a super rich selection, and the food was delicious. Both adults and children could find something they loved! 👍 There's even an astronomical telescope on the 16th floor. You can enjoy the views during the day and stargaze at night – an absolutely fantastic experience! 👍 My child also got their own special kids' room key card, and they were so excited to swipe it themselves to enter the room. Plus, there's a robot delivery service, which was both novel and fun! 👍 The gym and laundry room are well-equipped, making it very convenient for travelers. Upon check-out, we even received a cute pony 🐎 plush toy, which my child adored all the way home! ❤️

I have to give Beijing Lido Park Plaza Hotel full marks! A special thank you to Alisa Wang, the duty manager, and her team for their extremely professional handling of the invoicing process. I had some omissions in my information, but she patiently reviewed and explained each item, clearly and efficiently outlining the process. Her approach was thorough, meticulous, and consistently warm and appropriate throughout. For business travelers, smooth and hassle-free invoice processing is key, and Alisa's reliable and responsible service was incredibly reassuring. The hotel's overall environment is comfortable, and the service is warm and inviting. I will definitely prioritize staying here again for future business trips!

Aside from the slightly dated room decor, everything else was perfect. The carpet was spotless, and the room had absolutely no strange odors, unlike the damp smell you sometimes find in other hotels. It was incredibly comfortable. The mattress and pillows were fantastic, ensuring a great night's sleep. The breakfast was also excellent; definitely get the breakfast. I forgot to take pictures.

Facilities: Very modern. Cleanliness: Tidy and spotless. Environment: The room was spacious. Service: Both the front desk and housekeeping staff were incredibly polite and always had a smile on their faces, which made me feel so welcome. I especially want to commend a specific front desk staff member. The hotel's latest check-out time is 2 PM, but I was in Beijing for the ”Voice Wonderland” awards ceremony, which was delayed until 3 PM. The front desk staff specially requested and got approval from their supervisor to extend my check-out time. I'm truly grateful! 🙏 Next time I'm in Beijing, I'll definitely stay at the Starlight Holiday Hotel again.😊

The hotel has a pleasant environment and good service. The breakfast is plentiful, and it's convenient for those traveling by car. However, if you're relying on public transport, be prepared for a long walk. All rooms have balconies, which is great for fresh air. It would be even better if they added more outdoor children's entertainment facilities.