Beijing Placid Lake Resort Hotel

We booked a VIP private hot spring courtyard, with two generations of three people plus two dogs. Two pet gift bags were given when we checked in. The environment in the courtyard is very good, quiet and peaceful. There are not too many steps from the courtyard to the house. The room is spacious. Each room has a separate bathroom, which is very convenient for parent-child travel. The decoration style is relatively modern, with intelligent voice control, and the sanitary conditions are also good. It would be better if the big house had more sofas and a larger coffee table, and the fallen leaves in the pond could be scooped. Dinner was a buffet in the main building, 138 per person, not good enough, and there was no choice of sashimi. When I was preparing to take a hot spring bath in the evening, I found that the water in the hot spring pool in this courtyard was basically not moving when I was brushing the pool. After the waiter came to see it, he said it was blocked, but there was no way to take any dredging measures. Later, I asked the leader, who said that according to the room type and price, I would change to a 2-person room in a wooden cabin around the lake with a similar price. Do you think the leader's decision is ridiculous? First of all, the problem of their accommodation facilities caused inconvenience to customers. Secondly, they did not consider the actual accommodation situation of customers, and simply decided the subsequent accommodation arrangements based on the room price. I would like to ask if we, two generations, son-in-law and mother-in-law, should sleep in a double bed? ! After questioning, the waiter communicated with his leader again. During the conversation, it was as if we were unreasonable and had to stay in their more expensive two-bedroom room. It was really funny. It was the failure of your facilities that ruined my vacation plan. Changing rooms brought me trouble, okay? ! I have no opinion on the boy who came to handle the problem. It is understandable that he is young and inexperienced, and the service in the process of changing rooms was still in place. But their so-called leader, his ability to handle problems and his attitude towards guests are really infuriating! ! After asking the two-level leaders late at night, the final solution was to change to a two-bedroom wooden house around the lake. To be honest, I would never book this room type if I spent more than 5,000 yuan. Excluding the personal preference of the decoration style, first, the ventilation in the wooden house is not good and the smell is strong. Second, there are several steps from the two doors to the yard, which is very inconvenient for my dog ​​with poor legs and feet. Third, it is far from the main building for breakfast and needs to take a shuttle bus. But the advantage is that the surroundings here are very quiet, the environment is very good by the lake, and there is a shed on the pool. There are handrails on the side of the pool for easy access, and the car can be parked in the yard. After returning after breakfast the next day, I saw the housekeeper waiting at the door and gave a U-shaped pillow as a souvenir, and apologized for the unpleasantness of changing rooms last night. Overall, the attitude of the service staff here is very good, except for the manager behind the scenes who gave a ridiculous solution. As a resort close to the city center, where you can bring your dog and soak in hot springs, Jingzhihu is still good. I hope to improve the infrastructure and management service level as soon as possible.