Guest User
January 24, 2025
I encountered some problems during my recent stay, and I hope to report them to you and get your attention and improvement.
First, the sanitation of the room is worrying. The stains and water stains on the bathroom countertops, as well as the traces of unknown liquid on the bed curtains, seriously affect the comfort and hygiene of the stay.
Secondly, the condition of the facilities in the room is also disappointing. All the sockets are loose, which is not only inconvenient to use, but also poses a safety hazard. The hangers in the closet are rusty and damaged, and the hardware in the sewer is also rusty, which seriously affects the accommodation experience.
In addition, the heating equipment is also very old, resulting in a low temperature in the room at night and unable to provide sufficient warmth, which is particularly uncomfortable in the cold season.
Finally, the attitude of the hotel service staff also needs to be improved. During my stay, I felt the unfriendly attitude of the service staff, which seriously affected the overall accommodation experience. As a hotel, it is crucial to provide high-quality customer service. I hope that the hotel can strengthen the training of employees and improve the quality of service.
In summary, I hope that your hotel will pay attention to these issues and take corresponding measures to improve them. I believe that by improving these details, your hotel will be able to provide better services to guests and increase customer satisfaction.
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