Anonymous User
April 25, 2024
When booking a room, I compared several rooms of different prices. I booked a Premium Twin Room for 644, and the Special Twin Room was 586 on the same day. When I checked in, I saw that the price of the Premium Twin Room was 618. This was not the funniest thing. The funniest thing was that the front desk gave me a Special Twin Room. I raised an objection to Ctrip and took a screenshot of the room type online when booking and took a photo of the actual room I stayed in. The layout and color matching of the two were obviously different. Ctrip contacted me very quickly, and then contacted the hotel. But the hotel insisted that it was a Premium Twin Room for me, haha.
I also said that I was going to stay longer at the front desk. As soon as I walked into the room, the front desk called to ask me why I hadn't placed an order yet. This "spirit" might be better if it was used to solve the problem.
Of course, the hotel is still relatively good in terms of geographical location, convenient travel, and hygiene. I hope to do a good job in detail management in the future.
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