Yanqi Hotel, managed by Kempinski

Staying at the Yanqi Hotel was to have a holiday feeling, a five-star hotel used to greet the national leadership level, the service is even 10 times worse than the service of a small hotel in Beijing's courtyard. When we got off the bus, the hotel attendant just watched us drive, watched us move our own luggage, came over to help without any help, and pushed our luggage into the hotel lobby by ourselves. At check-in, basically no hotel information was provided, even the place to eat the breakfast meal, how many restaurants, had to be asked to answer. When booking the hotel there is a shooting service, are my inquiry, the front desk only answer how to make the reservation. Entered the room, felt very hot, so asked someone to come over to adjust, the first defense department staff came over, told me that it can not be adjusted, because they are central air conditioning, and told me all five-star are central air conditioning😤 Then the TV remote control can not turn on, later he helped me turn on, said just poor contact! He also called another engineering department staff over, the engineering staff basically entered the room without saying hello to me, he stepped into my room wearing construction site shoes, the whole process was very rude, just said, the air conditioner can not be adjusted, is like this! Dinner at a Chinese restaurant, the dishes tasted good, just when eating, felt the arm bowl pricked, a check, it turned out that the bowl is cracked, so I changed the bowl myself! After dinner, I wandered around the lobby and found a feedback box, so we at the front desk, did you have any feedback? Back in the room, the TV remote did not work, so had to call him again to ask someone to come over,. Suddenly the phone in the room rang. Finally he came over to handle it personally and I asked him how your hotel trains its employees, not even a three-star hotel! Preferably he changed our rooms and arranged a two-hour delayed check-out.