The Peninsula Beijing

I have absolutely no regret staying at the Peninsula Beijing. Every US dollar spent here was so worth it, from bell services, check in, to the solid dining menus, to personal care, to the shopping options, to its prime location. We were minutes away from the abundance of malls, snacks, restaurants and the large pedestrian outdoor walking mall. The amenities here are amazing plenty and well staffed. Do bring your swim gear to take advantage of the pool. The staff at the pool and the spa were so friendly and extremely professional. Additionally, the check in staff were professional and patient as I was brushing up on my Mandarin skills. It felt extremely calm and welcoming. The restaurant staff were kind and definitely our superstars. Their breakfast menu covered authentic Chinese breakfast to western options.

Great place but not rest area in the lobby if you have to wait for a car or a delivery.

Austin was extremely helpful with our early check-in. When our room was not ready he managed it perfectly with an upgrade which was lovely. Hotel breakfast spread was wide and of good quality. Our second stay here and it won’t be our last.

Excellent hotel, Service, location and rooftop bar!!!

The room is not as pretty as the ones in Peninsula Hong Kong and Shanghai. But the main issue is the service. We arrived at mid night. No one at the entrance to greet or help with our luggage. The staff at concierge was with an unfriendly face. After check-in, we asked the staff at reception if any of the hotel restaurants were still open. He said only the bar at 14/F did. But funny enough, we went up all the way to 14/F but the bar was closed. How could the hotel staff not know the opening hours of the restaurants? We then asked the staff at the entrance (finally someone there) if there were any places for a quick bite nearby. He said not at all as it’s very late now. But then we still went out to try. Within 10-minute walk, there were a couple of dumpling places. How could the staff’s answer be so definite when he’s indeed wrong? In general, the staff was not trained to greet hotel guests. At the corridor of my floor, I took the initiative to say hi to a staff member but surprisingly no response from him. And when I went out through the door at entrance where I was after my husband, a staff member suddenly interrupted my way by walking after my husband but before me. No basic courtesy, One thing that impressed us was the standing shower area. No water leakage at all which is uncommon for hotels. Good design!

The penninsula is Beijing's flagship hotel. It is comfortable with large rooms after a recent renovation. Staff are attentive and superb. The location is unbeatable. Amenities are fantastic. We had a great stay here.