The Ritz-Carlton Beijing

This stay experience was simply amazing! I must give high praise to Linda from the Front Office Department and Alice from the Housekeeping Department! From the moment we stepped into the hotel, Linda greeted us with great enthusiasm. When handling the check-in procedures, she patiently answered all kinds of our questions and thoughtfully reminded us of the travel guides around the hotel, which made us, who were new to the place, feel very reassured. After checking in, Alice from the Housekeeping Department also gave us a lot of surprises. The room was warmly decorated and tidy. She even folded towels into small animals for the children. Knowing that I am a light sleeper, she took the initiative to coordinate and changed us to a quieter room type. Whenever we had any needs later, both of them responded quickly and actively solved the problems. The professional and heartwarming services of these two ladies made our whole journey full of happiness. I give them a big thumbs-up! There are also Rocky and Zhao Xiaocui from the Housekeeping Department. Their professionalism and dedication are really admirable. Additionally, I would like to mention Guo Siying and Xing Ziqi who contacted me later regarding the package I left in the hotel. I give a thumbs-up for your attentive services. You truly live up to the reputation of being the ladies and gentlemen of The Ritz-Carlton Hotel.

The best hotel I have been so far on international trips , good luck the team was was friendly and helpful everyone and everything was 10/10

Nice stay need to improve service

I would like to express my heartfelt gratitude to the ladies and gentlemen of The Ritz-Carlton, Beijing, Central. In particular, I want to thank Alice from the Housekeeping Department. She always knows my preferences and prepares everything in advance for me before I check in. Every time I have a large number of packages, she will neatly organize them and place them in my room in an orderly manner. If I have the opportunity, I will definitely come back and stay here again.

Dear Ritz-Carlton Beijing Team, I hope this message finds you well. I am writing to express my heartfelt gratitude for the exceptional hospitality and impeccable service I experienced during my recent stay at The Ritz-Carlton, Beijing. From the moment I arrived, your team, especially Ms Grace Lijuan Zhang’s warm welcome and attentive service made me feel truly valued. Every staff member I encountered demonstrated professionalism, kindness, and a genuine commitment to excellence. Your attention to detail and dedication to guest satisfaction were truly remarkable. Additionally, I would like to extend my sincere appreciation to Ms Grace Zhang for the perfect room arrangement. The accommodations were beautifully prepared, ensuring a comfortable and luxurious experience. Every aspect of my stay exceeded my expectations, and I am deeply grateful for the efforts made by your team to create such a memorable visit. Thank you once again for your outstanding hospitality. I look forward to my next visit and will certainly recommend The Ritz-Carlton, Beijing to friends and colleagues. Best regards, George Chiao

Good service and location. The room is clean and tidy. The staff are very professional.