Xinjingche
March 9, 2025
A bad check-in experience. The room lost power at around 10pm on March 6th, and there was no power until I checked out at around 6am the next day. The explanation given by the hotel was that a certain component was burned, but the hotel did not have it. Since they knew that it could not be repaired that night, why didn't they arrange a new room for the guest? The next morning, they asked the front desk for seat compensation and provided free breakfast. If they didn't ask, they didn't take the initiative to compensate the guest's loss. Power outages are emergencies, but as a nationally renowned hotel chain, they don't have any basic emergency measures, and they don't consider the problem from the perspective of customers. There was no power all night, and people were shivering with cold. They didn't take the initiative to propose a compensation plan in time, and they didn't even have any fault. It's terrible. The hotel facilities are average, the hangers are dusty, and I don't know how long it has been since I wiped them. When I took a shower, I found that I had cleaned the room but didn't put slippers in. It was so embarrassing.
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