Ershiyibihua
October 8, 2024
1. It's a 15-minute walk from the subway station. There is a 24-hour "Mr. Li Beef Noodles" downstairs, and there is a "Jingkelong" supermarket nearby. Generally speaking, it is quite convenient.
2. The hygiene is barely acceptable.
3. The main complaint is about the service. I found that the ceiling light and the desk light could not be turned off at the same time two nights before check-in, so I had to sleep with the light on, which seriously affected the quality of sleep. At the same time, because the light was on, mosquitoes were attracted. I couldn't sleep in the middle of the night for two consecutive nights and got up to hit mosquitoes (see picture).
The front desk contacted the maintenance twice, and both times the feedback was fixed, but there was still a problem when I went back at night. When I gave the third feedback, the maintenance master told me the cause of the problem. It turned out that it was necessary to press a switch at the entrance to turn off the two lights at the same time. From this incident, it can be seen that the attitude of the hotel, whether it is the maintenance master or the front desk service staff, is not responsible enough. The maintenance technician just checked and thought it was OK, without telling the customer the specific operation method; the front desk staff did not go to the scene to implement the problem-solving results, and was not familiar with the operation methods of the facilities in their own hotel rooms. They just told the customer to contact the maintenance technician to check. Only after I expressed my dissatisfaction in a tough manner did they ask the cause of the problem in person.
Original TextTranslation provided by Google