Guest User
December 28, 2023
First of all, the price-performance ratio is super high. The value of the gifts sent by Ctrip has exceeded the room fee. The hot spring ticket plus the entertainment ticket is very worthwhile.
Facilities: All are available, but they are relatively old. The hot water needs to be put in for half an hour. The air conditioner was turned on at 30 degrees for half an hour, but it was still 21 degrees. I reported it for repair. They measured the temperature and said that the air outlet was 35 degrees. Haha, it was really 35 degrees. The people in the room must be burned and bald, right?
Sanitation: I moved the bed and found that there were pistachio peels left by the previous person under the bed. The sheets and pillowcases looked like they had no hair, but they had been washed many times and had holes
Service: The room was too cold. I reported it for repair. They asked me if I wanted an extra quilt or electric heater. I said both. She said she could only have one, saying that there were too many people staying. If there were really so many people, why would your restaurant only open a small area?
Hot Spring Health Park Double Ticket: I took my child there. I originally went to the children's area at the entrance of the female guest area and went in directly to soak. The child was shivering with cold, so I quickly carried him out. The male guest exit was warm water, so the child could play. The ocean ball fell out, and the waiter kicked the ocean ball into the pool in the children's area while wearing hiking shoes
Wuzhou Botanical Garden Ticket (Unlimited Entry): Unlimited tickets, when I went to redeem them, they asked me directly if I would not go out. I wanted to give them once. Whether I go out or not is my business, shouldn't you give me unlimited times?
Wuzhou Botanical Garden Free Play Bracelet: This exchange is too much effort, the front desk just won't redeem it. At first, I talked to her in a friendly manner, and then the front desk organized the people behind me to buy tickets in front of me. The first person cut in, she said that it was almost done, and she would put a bracelet on the child. I agreed, but my ticket was not given to me, and she then organized everyone to cut in line. I waited for almost half an hour, and I was angry. When we talked nicely before, she said that the leader was in a meeting. After the quarrel, the leader stopped the meeting, came out to smooth things over, and didn't check the tickets. He directly tied a bracelet on the child and let us go.
This time I had a very bad experience with Ctrip. I contacted Ctrip and they handled it relatively quickly. They contacted me in time when I had an argument with the front desk. I had a bad experience but they also gave me compensation. I was not satisfied with the order but was very satisfied with Ctrip's handling of the matter.
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