Huzi1999
February 7, 2025
Real review!!! At about 9 pm on January 20 this year, I checked into the Hilton Beijing Conference Center Hampton Hotel, using the hotel room package purchased on the Ctrip platform. Initially, the front desk arranged for us to stay in Room 209. As soon as I entered the room, I felt that the room was very small, and the clothes rack and sofa stool in the bathroom did not match the photos shown on the Ctrip platform. It was not a superior twin room but a comfortable twin room. I immediately went downstairs to ask for an explanation. A male account manager received me and accompanied me to see Room 207 on the same floor, a room that was the same as Room 209, saying that this was a superior twin room. When I pointed out several differences between the two room types, he said that he could help me change the room on the third floor. I asked him if the room on the third floor was the same as Room 209? The account manager said the same, and I said if it was the same, there was no need to change. After returning to the room, I thought it was wrong and felt that the account manager was fooling me. So I ran to the third floor to check it myself. It happened that the guest in Room 335 on the third floor came back, and I went up to explain my intention. The other party was very polite and let me go into the room to check. Sure enough, this was the real superior twin room, which was a few square meters larger than the comfortable twin room. The location and area of the clothes rack and sofa bench in the bathroom were also larger and more spacious than those in the comfortable twin room, which was consistent with the room photos shown on the Ctrip platform. So, I went downstairs to the front desk to negotiate again. This time, the front desk was silent throughout the whole process and silently helped me to go through the room change procedures. This matter made me very upset. I have stayed in many hotels all over the country, but this Hilton Hampton Hotel played a deep routine, using a comfortable twin room to pretend to be a superior twin room to trick guests. If I didn't raise an objection today, I would have been fooled by them. Who will make up for the guests' losses? They spent the money of a superior room to stay in an ordinary room. The account manager did not help the guests solve the problem, but took the mentality of fooling and cheating to treat the guests.
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