Pan Pacific Hotels & Resort Hotels in Beijing

We got confused after we checked in and noticed that there wasn't a door into the bathroom. Called the housekeeping, and they informed that the door was removed because it was spoilt. I think its rather irresponsible to not inform beforehand. The room was changed after complaining. The new room, not sure if it's because it's winter, it's like a sauna in the room! Even the corridor is cooler than the room! There is nothing we can do to adjust the temperature and with the direct sunlight shining in, it just makes it worse. During checking in, I enquired about some day tours but the front office staff couldn't give much information. Generally, the staff are not very enthusiastic and friendly. The plus point is the location. It is about 5 mins walk from Xidan metro station. Lots of food and shopping around the hotel.