Papillon Zeugma Relaxury

Positives - [ ] Immaculate, so clean everywhere, staff work really hard to keep everywhere clean - [ ] Everything well maintained doesn’t look tired or anything in need of repair even at end of season - [ ] Very good offering of food and drink, lots of choice all day long with premium brands included - [ ] My youngest loved the kids club, great facilities and programme - [ ] The couple of issues we encountered during our stay such as broken safe and mini bar drinks/ snacks not being replenished were dealt with quickly and efficiently through the WhatsApp number. Also we had a problem with our air con in our room from half way through our stay as the main building moved to the winter concept so our room was very warm for the 4 of us but guest services sorted for us within a day and we were moved into a swim up room free of charge and the air con was just perfect. The hotel genuinely want to rectify issues and find a solution for you. Guest services are very helpful and even come and said goodbye when we left - [ ] Evening shows were good - [ ] Asma a la carte dinner was lovely, beautiful food and service, would highly recommend Negatives - [ ] Surprised that we did not get a welcome drink or macarons like others got on arrival. We arrived later on a Saturday and was told that dinner had finished we would have to wait until 11pm if we wanted food. Our 2 young children wouldnt of been able to wait until then after travelling all day. The lovely reception guy took my husband to the z lounge and ordered some food for him so that he was able to bring it up to the room, so would be good if they made people aware that they could do this especially if they have young children - [ ] Really sorry to say this but the vast majority of staff and guests at this hotel are so miserable and rude. We could count on one hand the amount of staff that were smiling and friendly during the week. Never had this before anywhere in Turkey we have stayed, not sure if it’s because it’s end of season but didn’t make us feel particularly welcome and at times a real inconvenience asking for anything. In all honesty it didn’t seem like a very happy atmosphere anywhere - [ ] Noticeable divide between nationalities, some nationalities are treated completely different and sadly not positive for the very few British guests that are staying here, very sad as it doesn’t need to be like that as we are all paying guests at the end of the day regardless of where we come from but levels of service and offerings were noticeably different - [ ] Language barrier - it’s pot luck what food and drink you get as little staff speak or understand English very well. The majority of our orders we placed for food and drink were wrong makes it a bit tricky when no one understands you - [ ] Russian and German guests staying here extremely rude and entitled which does affect your stay, with children being allowed to run riot everywhere and we really didn’t like the way they spoke to the staff, n

We came back last night from a 7 night stay at Pappillon Zeugma Relaxury. We were very sad to of left. Myself, my partner and 2 children came from England for my birthday. It was a fantastic stay. We had a swim up room which was perfect for us. The hotel itself was stunning. Very clean and kept up to standards. The entertainment was also very good. A wide variety of food and lots to do. The beach was clean and I loved how you can order drinks to the sun loungers. Very handy as My partner and his 14 year old went on the jetski, it meant I didn’t have to keep walking up the beach to get my little boy drinks etc. Staff made us feel very welcome, especially on my birthday. The lovely lady on roller skates sang happy birthday to me while bringing me a special cocktail by the pool. Mahsa I believe her name was (correct me if I’m wrong). Kadir also made a beautiful cocktail for me. The bar staff were so friendly to my 4 year old son also. I’m sure we will most definitely will be back in the future. Thank you again for such a lovely stay

As repeat guests we are coming back to this hotel every year. We can recommend as always amazing coctails made by Kadir, very friendly animation team with their activities during the day and night (very special thanks to Teena), professional evening shows and parties. And also special thanks to Emel for excellent experience with services in restaurant during our meal time. We also experienced Repeat Guests party this year which is a special thank you party from management of the hotel. Hotel is also marking the food in the restaurant with alergens which should be helpful for people with alergies and food intolerancies but I noticed few meals marked in a very wrong way - contained bread and not marked with gluten. Lot of the specialities even arranged on piece of bread which is completely unnecessary to design the meal in this way and it is causing unnecessary cross contaminations. Food court next to main pool served only fast food and only with gluten. Sometimes there was gluten free corner available in the restaurant and it also dissapeared and was not available. So I don't recommend this hotel for people with food alergies or intolerancies. I was always recommended to contact reception or guest relations to help when I was not able to find anything without gluten in menu (food court, Z lounge menu) but this is not the way we want to experience our vacations in relaxury hotel. Also welcome guest part when you are checking-in to the hotel is impacted this year and offering to guests macrones. Last year strawberries in chocolate was better :-) But for people without any alergy or intolerance issues this hotel will be perfect choice.

This is my second review on this hotel having stayed in June with my husband I returned last week with my mother. What can I say just wow it was even better second time around from the staff, the shows, the food, the bars the Resteraunt's, the cleanliness of the hotel and hotel activities there really is something for everyone. The theme nights are great too and Oktoberfest was an amazing night for of fun and dancing. A special shout out to Mahsa our wanderful waitress at the pool bar she looks after everyone and is always so cheery and helpful she is a credit to your team! Sharon from hotel terrace bar is also a credit to your team always interacting with guest and brilliant waitress she also remembered me from my visit in June and is so kind. Every member of staff we spoke to were so friendly and nice and they all work so hard. I will continue to highly recommend this hotel to friends and family and will definitely be back next year!

The hotel is very beautiful, big and clean. The rooms are also comfortable and spacious. My children and I spent the most beautiful two weeks in Turkey. The evening shows are different every day, which is very wonderful. As for the food, it is just wow, really delicious. I will never forget the most beautiful time and the most beautiful place where my children spent the most beautiful vacation in the kids club. They love spending time there and do not get bored. The animation is really nice and they are smiling all the time with the children and adults and are ready to meet their requests at any time. Kids Club is full of programs, games, attention and love from the animation. Thank you for making my children's vacation more than wonderful. Thank you to everyone who works in the hotel and stays up late and gets tired in their work with dedication and sincerity ❤️ We will come back again and again

We stayed at the Papillon Zeugma for 2 weeks to celebrate our 25th Wedding Anniversary, on arrival we were welcomed by staff who immediately took our luggage off our hands, check in was quick and easy , we were then taken by buggy to our accommodation. Which was furnished to a high standard and very clean it had all the special touches that you would expect. Housekeeping for our room was daily unless we decided to have a lie in, Minibar was restocked daily. Restaurants were lovely, we visited both Asma Turkish & Haru A la carte restaurants, food was fabulous, but we felt guilty sendng back so much uneaten food, be warned you do NOT need starter, soup and salad! The Mosaic restaurant for breakfast & dinner was great, lots of choice, very friendly staff. I do have to say our holiday was made by having the BEST animation team! TINA!!! Well, what can I say, she spoke the most perfect English & went above & beyond to ensure that we were fully informed of everything that was going on inc activities, which was perfect for my husband John who always like to be involved....boccia, Soft archery, shooting amd aqua aerobics. She even provided us with local knowledge of the area. Also, a special mention must go to Kadir.....Poolbar cocktail maker extraordinaire greeted with a smile every morning. And presented us with the most excellent cocktails & service throughoutthe day.. THANK YOU TO ALL OF THE STAFF at Papillon Zeugma for a memorable holiday xx